Emtek Products
Hours:
12801 Schabarum Ave, Irwindale CA 91706 Hours
About Emtek Products
Emtek Products provides outstanding customer support and service, with many customers calling it fantastic and rare in today's world. The company offers a lifetime warranty for mechanical parts and sends replacement parts free of charge, even internationally. Their tech support and parts department handle requests immediately. While the company previously directed product differentiation questions to dealers, they have taken customer feedback seriously and improved their website to be much more usable. Customers definitely recommend Emtek for their very unique products and really good, helpful support.
Most Recent Reviews
March 2024
I called their customer service, the one who assisted me was Gabriel. He was really nice and helpful. I'm also glad to know they have lifetime warranty for mechanical parts. I got my replacement for free. Outstanding service, definitely recommend!
October 2023
I really appreciate Emtek's tech support/parts department. I emailed them with a picture of my missing part (screw/shaft for a lock) and they handled it immediately! Really good support for a very unique product (privacy door for 1 3/8" door!) Thank you Emtek!!!!
July 2021
I was initially disappointed with their warranty department, but after reaching out to customer support, Jennifer rectified the issue. So in the end, they made things right.
And their hardware looks great.
Thanks
More Comments(15)
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