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August 2023 by Yvonne Diaz
It started with a defective sofa, Myra allowed us to exchange and upgrade to power recliners. Once we received them they were the wrong couches we ordered. She never acknowledged their mistake and made it seem like somehow it was our fault. There's no customer service when it comes to resolving an issue. Myra won't return calls and when I drove to them to fix the issue she will try to argue her way out of the issue. Same goes for her husband Jose the delivery guy. Who calls on their customer to argue and show no empathy on their own mistake, then hang up on you when you don't agree with how they are handling the issue?! Insane experience, just pay the few extras dollars somewhere else that have the professionalism and won't act like amateurs.
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July 2023 by Yvonne D.
It started with a defective sofa, Myra allowed us to exchange and upgrade to power recliners. Once we received them they were the wrong couches we ordered. She never acknowledged their mistake and made it seem like somehow it was our fault. There's no customer service when it comes to resolving an issue. Myra won't return calls and when I drove to them to fix the issue she will try to argue her way out of the issue. Same goes for her husband Jose the delivery guy. Who calls on their customer to argue and show no empathy on their own mistake, then hang up on you when you don't agree with how they are handling the issue?! Insane experience, just pay the few extras dollars somewhere else that have the professionalism and won't act like amateurs.
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June 2023 by H Esquer
Terrible service. They'll sell you their furniture with smiles and when you have an issue they never solve it they just say we will get back to you.
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May 2023 by Rene O.
Absolutely loved our couches and dining room set. I highly recommend them for all your needs. Mayra and JR were friendly, patient and helpful with us. Thank you guys for everything.
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February 2023 by Ace Tint and PPF
Stopped by for a few items for my shop and was Blown away great customers service, very friendly and they had a big variety of items ! Highly recommend them !
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December 2022 by Rayzzter A.
If you haven't bought from Maricela, then you've been paying too much for furniture.
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November 2022 by Rosy M.
Agree with the other ratings that she will not help you exchange defective items. I've called and I've left multiple voicemails and she will not respond. If I could give zero stars I would.
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September 2022 by Sabrina Cabrera
Next day does NOT mean next day!!!!!!! Mayra will tell you next day just to get the sale. Sadly this happened to me twice, I place an order and was told next day. Next day came and went, I was calling and just got told well we close at 7pm (and it was already 5:30) were just waiting for the truck. Yes,my mistake for giving them a 2nd chance but I was trying to be understanding as I know things happen. 2 times, that's horrible service!!!! Not to mention that they can't even give you a courtesy call to let you know that your items didn't arrive and your left assuming maybe the next day ??? ?♀️That's the world we live in, it's not longer about customer service, it's about selfishness on making money. That's all, a quick sale.
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May 2022 by Jesse Delgado
Mayra is great worker ask for her very helpful in any help I need it got all my furniture from her well recommended
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November 2021 by Ruby Perez
Quality of the product is horrible, I bought a 9 drawer dresser and within 2 weeks the drawers are all messed up. I use to buy from here all the time but the quality is just poor now. I wouldn’t recommend getting the cabinets from here. The handles on the side holding the drawers are just horrible and cheap. They use to sell quality furniture now it’s just cheap furniture
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November 2021 by Roberto R
Great customer serviceClean placeLarge selection of furnitureGreat prices... better than IkeaIkea never has their furniture on stock... that's the reason I came to Maricela'sAnd found a better deal and most of the time they have what you need at the warehouse.It's worth to try.
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November 2021 by Carlos Guerra
Great customer service and got the bed frame i was looking for! Very helpful lady ? will definitely come back for my home furniture in the future!!!
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September 2021 by Alma G.
i've gotten alot furniture with them couches bunk beds and a bedroom set the prices are ok and delivery is fast n easy but this last time i had a horrible experience i got a bedroom set and when we opened up the drawer set it was broken after a phone call they came n exchanged it all fine than once we set up the bed frame we realized it was the wrong frame it didn't have the two drawers in the bottom like the one that was on display at the store after another phone call I was told to wait a month to see if the factory got a new frame and they would happily come and exchange it for us, but due to covid i guess they havnt gotten it n yet so I was offered $100 refund and maybbe in a few months they would have the correct parts i don't mind waiting for the part that's the only reason why we picked that bed because of the two drawers for extra laundry space but two months is a bit much i'm goan settle n take the $100 refund but it's been over two months that i call n call n they keep giving me the run around so i'm still waiting for my 100
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September 2021 by Allie R.
I agree with others, I am a first time buyer I thought I was gonna be pleased with my purchase since it was so expensive but the paint job on my dresser was not worth it. There is paint everywhere in my drawers and fingerprints as well. I don't think I'll be going back like people said, she is very nice and very good seller when it comes to the money but quality isn't great!!
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September 2021 by Lizzyy R
Bad service. She is just all talk. She talks to you all nice when making your order and taking your $. After that forget it. She gives you a date on when you'll be receiving your furniture, the day gets here and you just don't hear from her. We called everyday after our pick up date and she will come up with any excuse on why it's still not there....then you call and call and she never picks up not even her cell phone. I really recommend you buying your furniture somewhere else. We didn't get our item 2 weeks later.
