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November 2024 by B RS
The products are so poorly made that it’s not even worth spending a dime. Please save your money and buy from literally any other toy company for your child.
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February 2023 by Jenny M
I bought a glow stinger from big 5 for my boyfriend and we haven't even got to use it because one of the propellers came out of the gears or something and that was a waste of ***** I've ever spent how do I get my money back for it I'm not very happy about it at all it was pretty upsetting but other then that I really liked the glow in the dark drone thank you *************************** how do I exchange it or get a refund back for it
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January 2023 by Gloria Kiefer
We purchased several Real Tree light up bow and arrow sets for toddlers. While using the product, two of the arrows broke. After trying to repair them (not very successful), I e-mailed the company and received a phone call that they would send me replacement arrows at no charge! This was an unexpected serendipity and great customer service, which I was very appreciative of. Thank you, Nkok Inc!
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January 2021 by Deizoe Brown
I bought a power ranger ninja steel megatron robot for Christmas. When my son opened it he was so excited and disappointed at the same time. The arm came broken so I told him we'll find Santa and get him a new one. We went back to the store and there was no more. I also couldn't return because but Christmas I had threw away all receipts. I contacted the company (which it says do not return to the store) threw phone and email. Also we took pictures and videos of the robot not wanting to walk and function how it's supposed to be. I had to call back 3 more times to get basically no result. They sid not want to offer a shipping label so we can send it to them. This is a huge robot that can't be broken down. Anyone who knows about shipping knows that shipping costs goes off of weight.the robot itself was $30 it will cost almost that to return. Never buying a toy from that company or the store ever again. So not helpful or professional
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January 2021 by Cindy S.
A new RC 4- wheeler, right out of the package didn't work. Wheels steered, but it didn't go forwards or backwards. Don't waste your money on this brand.
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January 2021 by Max Tom
Worst Brand to buy toys, i bought a remote controlled car and it broke down next day, i contacted the customer service and they never responded, really bad service, i would never buy anything that marked NKOK INC
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January 2019 by Glory Vasquez
I purchased a RC car for my son...I must say he LOVES it! I needed replacement parts for his car and the young lady that assisted me in customer service was very helpful and went above and beyond to assist me with what I needed. I highly recommend this company. Toys are inexpensive and great quality. Thank you NKOK staff for your hard work to satisfy customers.
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January 2019 by R S
Do not buy anything from this company. The RC truck that my son received broke within 30 minutes of light use. I wish I could do zero stars for the rating. Stay away!!
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January 2019 by Envision studios King
I bought a toy here brand new - but it would not even MOVE!!!!the quality was terrible but even with that I should at least expect it to drive!!!! THEY GAVE ME NO REFUND ETHIER!!!!!!!!!!!!!!!!!!!!!!!!!!!
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January 2019 by Betty Zendejas
COOL TOYS!!! CUSTOMER SERVICES WAS VERY HELPFUL.
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January 2018 by Scott
Purchased a truck for my son, did not work out of the package. Instructions clearly say don't return to store and follow up with NKOK directly. If i could rate how poor customer service is in this company it would be less than 0. I had to argue with them as they wanted to charge me to ship the truck to them. Once we straightened that out it was returned to me without batteries or a charger, so once again it is completely useless. I have now been waiting days to speak to someone again to see how to resolve this to no avail, keep getting told the person who needs to make the decision is not available. Do not do business with this company!
