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March 2024 by Noah F.
I cancelled my membership after finishing out they charged me $100 a month plus a $100 initiation fee (should have know they were a bit greedy at the start huh?). While I was talking to other members there and they were being charged way less. Then after I cancelled I was magically signed back up again two months later and had been paying them for over a year. I only found out about this when I changed credit cards and they called me saying I hadn't payed them the last month, when I never signed back up or had even been to there gym in over a year (they tried to get my new credit card information claiming I had to also pay them for the month). I was younger when I signed up and it seemed like they were just trying to take advantage of me, I have now learned to always double check bank statements at the end of every month. I guess it was just an expensive lesson but when I tried to get the money back that they basically stole from me by signing me up again they refused. So if you are a member or thinking about becoming one be sure to make sure they don't try anything and keep a close eye on whichever card you give them. I really do enjoy basketball and the idea is great, I just don't appreciate how they conduct business and don't offer any compensation for a "simple mistake" made completely on there end. Also don't get me started on the shooting machine prices, as that was a big part of the reason I joined. So I immediately used them when I first signed up, and they waited until half way through the month to tell me they were going to charge me more for using them, again I was not made aware of this by the staff until half way through the month. So when I said I won't use the machine anymore because I wasn't aware of the extra charge they said it's okay we already charged your account for them because you've already used the machine. Anyway if you are being charged a lot ask the other people there what they are being charged, see if they are taking advantage of you as well. Just all in all had a terrible experience and they seem to just be in it for the money.
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June 2023 by LOVE Is Anything
Awesome place with a great environment. I love the changes they've made, especially the new GM guy
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May 2023 by TSE_Gdog父
This gym is my go to place to either play basketball or workout, I love it so much and I never want to take my buisness somewhere else, but someone had told me that one of their best employees had been fired due to bad yelp reviews? I don’t know if this is true but it is I will be very sad and will miss him a lot. he felt like family to me and he treated all his customers with kindness and respect as everyone should. even if he is fired and it’s true I will still come but I just want to know and confirm that it is true.
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March 2023 by Adam S.
Been a member for about 3 years now. The staff is extremely friendly. Fernando is awesome. I recently purchased some private sessions. My trainer is hunter his great. Helping me get back in shape and dribbling drills.
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March 2023 by Vanessa Arriaga
Absolutely love it ?? I love the atmosphere the welcoming from the Team always make you feel like home. I have been to the gym lately due health issues but I will going back as soon I fully recovered.
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March 2023 by Ricky Ray
After some miscommunication with previous employees, FERNANDO called me and helped me out. Fernando was friendly, and professional and definitely seemed concerned about the issue I had. The facility itself is definitely awesome, the crew were all friendly and I hope they open up another spot near me soon. Thanks again Fernando.
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March 2023 by Andrew B.
You call teens in black and white pinstripes referees officiated ?! This place is trash don't waste your time and money. Complete garbage no wonder why I've never heard of this place.
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February 2023 by Dustin Hong
Pickup USA is a good place for Youth basketball. The boys can have a good time learning skills and playing basketball games here. My son loves it.
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February 2023 by pierre ilao
Great place for school ages kids to learn the basics of basketball, they will have a league every Saturdays for kids 1st to 9th grade ,my son loves this place ,I can either hang out watch TV or work out while my son get his practice done, great coaches, great staffs.
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January 2023 by JB Banayad
PickUp USA has been a great find for me and the family. My son can get his practice in while the wife and I can work on our fitness as well. The gym is clean and the staff and coaches are super friendly. And, you can’t beat the officiated pick up games.
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December 2022 by Preeth Kumar
PickUp USA seems like a wonderful place for a basketball lover. Beautiful facility. Clean floors. Refereed games. Close to those in the San Gabriel Valley. I wanted to call this my home, but unfortunately, the experience I had was very lackluster and unprofessional.I am part of a group of 20 or so professionals that play pickup basketball every Saturday morning. We play outdoors so our bodies feel the pain that only an asphalt court can create. Our goal was to find an indoor court to play on as soon as possible.My search began in the middle of November of 2022. I contacted local schools and other rec centers, but it was nearly impossible or ridiculously expensive to rent out a court on Saturday mornings. I get it - people want to make money. I landed on PickUp USA and thought - wow a company that caters exactly to what we want - a place for us to rent a basketball court.I submitted an online inquiry and was quickly texted. I agreed to speak to them over the phone so I could get a quick response - I need an indoor basketball court - it needs to be available Saturday mornings - what is the price? I was quickly told that there was a kid’s basketball league until March of 2023. I said no problem, no need to further communicate. Apparently, they did not get the message and continued to contact me.On December 15, 2022, the General Manager contacted me via phone and asked me if I was still interested in a PickUp USA tour and potentially a membership. I said it wouldn’t be useful since I need a court Saturday mornings and have been told that there was a kid’s league at the time. He said that is correct, but on December 24, 2022 - there were no league games so the facility would be open gym and NO reservations or any chance of reserving the court for ourselves from 830am to 1pm and since it was our first time there, he would provide us complimentary passes to try out the facility in hopes of earning our business (20 people becoming members and potentially renting out the gym in the future). All I had to do was give him a roster of my group so he could create a pass. I asked him when, and he said “The day before (Friday, December 23) works so we can add them to your free day pass”.I agreed to this. A complimentary tour and complimentary passes to myself and my fellow basketball players. My entire group was excited. Then came the unprofessionalism.On Wednesday, December 21,2022, I contacted the GM by text message and informed him that I had the list of my group and if I could provide it to him. He said sure. I gave him the entire list. He did not indicate that the court would not be available.On Thursday morning, he claimed to have looked at his reservations and the only court available was a half court and the day pass would no longer be free and would cost $75/hr and if I would like to confirm this reservation.So it was an open gym with NO possibility of renting the court, but now there was a reservation. It was free, but now it was $75/hr.What made matters worse is that I expressed frustration with the GM who then started arguing with me and informed me that he did not want to tell me yesterday when he asked me to provide the names of the members of my group. The customer is not always right, but you should do everything in your power to make a customer happy - especially if it is your mistake.In retail, transparency is the most important thing. If there was an inkling of doubt, you provide it. The customer will appreciate your honesty and not accuse you of baiting and switching.This is unfortunate and unprofessional.How can you trust management when they change things up at the last minute?What would I have done as the GM? Informed the customer on as soon as there was even a hint of a chance the court not being available. Ok - what if it was too late? Probably offer me the half court for free - not $75/hr.It just felt super seedy to say everything was free, but then the day before, you say it's actually $75/hr.
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December 2022 by Rickey Santos
Great facility and friendly staff. Perfect place if you’re a hooper! They got all the equipment you need, full court for runs, half court to improve your game, trainers, and even the shooting machine! On the side is a turf, TRX straps, and more equipment you can use for HIIT training. Fernando is the staff employee that helped me, he is very friendly and honest!
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December 2022 by Mehran A.
I am probably one of if not the oldest members at the gym dating back 6-7 years. I never got rid of my membership because the gym has practically everything you need. half of the gym is basketball the other half is a workout area. everyone is always nice and the officiated games are not found in other gyms. you eventually create a community at the gym
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December 2022 by Syl Craw
Excellent trainers, training program, and weekly games. My child never played basketball until the very first time they opened their youth program back in spring 2022. A lot of fun. Indoor basketball court is perfect on summer hot days, raining days, and cold nights to keep on practicing.
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December 2022 by Adrian Anaya
Great basketball facility! Friendly staff and great gym equipment. Me and my son love coming here! Beginners or Advanced all is welcomed
