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March 2024 by Michael F.
They don't answer there freaking phones I left 7 voice-mails and no call back it's been 2 weeks I need my machine dammit worst they should be shut down
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January 2024 by Aris Nazarian
Garabage, unprofessional company. have waited days for my poor grandmother equipment. they dont pick up or respond to any calls.Edit: These clowns replied to my review after an hour but they haven't responded to any of the messages, or picked up their phone in the last 2 days. You run a business yet don't pick up your phone for fear of scam calls? Then why even have a phone number? I looked at the other reviews which are all low ratings, this should tell you it's not just a one off case. These clowns are not to be trusted.
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July 2022 by Sharon Mowery
Should be ZERO stars. Lied about nobody home for delivery. They didn’t even come to the house. Seems there is no communication between drivers and dispatch. Told me item was on truck to be delivered (2 days late) AGAIN no delivery! Finally delivered 3 days late. Driver shoves paperwork at me & says sign Not before I read it! Most unprofessional company I’ve seen in a long time! Don’t use this company-EVER.
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October 2021 by Roberta Olivares
You need a a better brochure and product information. Also pictures to go along with Product Information on how safely manuver the wheel chair and copies of everything I signed.
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May 2021 by R Brown
Simply horrible. Low quality equipment. High price. Unprofessional and unreliable service. Heed to the warnings of other reviews as well. How can any decent person even recommend this kind of business when they obviously do not care about their customers or their own integrity?
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June 2020 by Rosa Rosa
I can’t imagine people trust this place, i don’t believe anyone who gives them 5 stars they probably work for the owner. Please don’t go get supplies here and save yourself some time. Medicare should remove themselves from this store. Worst place ever!! If you care about your health or your families health don’t go here!!! They very old and broken supplies and overpriced!! they SCAM you!!!
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December 2019 by Girgis G Ghaly
I have found the staff at Wilbur Medical to be always prompt and efficient. I ask them if they have what I want in stock before ordering on-line just to make sure. I received my items next day. It's great to have such a reliable company that I can go to for supplies
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September 2019 by Wanda M.
Horrible customer service, old equipment, broken and Wilbur will not fix anything without a large fee. Very bad experience, no one speaks english. I will NEVER do business with this company. One star is too generous for this company. Horrible. Do not use this company.
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August 2019 by mark messy
Horrible Customer service. They treat their customers like complete TRASH. I have no idea how this place even has any customers. One of the worst customer service i have ever encountered. i dont know how this place is still in business. never coming to this place again!
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August 2019 by Andy L.
this place is a joke.. if you value your life do not deal wth this company.. none of them seem to speak english and getting any requests accomplished is a nightmare.. the owner who needs to approve everything is never there and the ladies working there dont have a clue.. go somewhere else
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June 2019 by Elizabeth S.
During the week I stayed at my sisters bedside at Methodist hospital (during rehab for hip fracture), I interacted with many staff members (nurses, medical assistants, physical therapists, housekeeping). All the interactions were pleasant, our needs met and questions answered. However, my interaction with the manager at Wilbur Medical was totally different. The woman was very unprofessional and became even more rude when I asked about the point of customer service. I later called Hospital discharge coordinator to give input. I was told that Wilbur Medical essentially has a monopoly, it is one of the only medical supply shops servicing the area. (I remember my mother was stuck with this same supply company when she was discharged from Huntingdon Hospital several years ago). I suggest that customers and families insist on having other medical supply options when working with hospital discharge coordinators, hospice or home health.
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June 2019 by Joshua Wilcox
One of the worst medical supplies stores in America. DONT GO THERE!!!! go to a different medical supplies store.
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May 2019 by Zelda B.
If I could give negative stars I would. Don't waste your time with this company! On April 1 this company was sent an order for a wheelchair and walker. 6 weeks later a driver just randomly showed up on our doorstep in a nondescript truck and dragged a large box to our doorstep. When I asked him who sent him and why they did not call and make a appt to come over he did not know. He was going to leave us to unpack and assemble the wheelchair. The Drive Manufacturing is known for making very cheap, poorly made inferior wheelchairs and walkers known for falling apart on its users. Medicare will only pay for 1 of these items every 3 years. So when your chair or walker breaks you are left high and dry. I informed the driver that we were refusing the order pending a salesperson or the company owner contacting me directly to discuss our DME needs. Two weeks later a woman called us who had such a heavy accent I could not understand what she was saying. What I did gather was that they wanted to deliver the same inferior wheelchair back to the house. These wheelchairs made by DRIVE Co are known to be made with steel bearings and aluminum bearing housings that fall apart with use. I know this from personal experience. Two years ago we experienced this with a Drive Walker that fell apart just 5 weeks after purchase creating a slip and fall in a Walmart on the bearings that had fallen out of the wheel housing (Walmart had it on camera and gave me a copy of the video in case i wanted to sue). At no time did Wilber attempt to contact us to ask what our needs were. Poor salesmanship at the very least! We needed not only a quality chair we also had other needs that a good DME could have provided. When I finally got ahold of someone at the company they were rude, talked over me and informed me that they did not ever need to talk to the patients, because they were talking to our home health agency and doctor. Really d*** and short-sighted on their part. They are non-communicative, unavailable, and unreliable. They left my mother basically a hostage in her house for weeks waiting for them to provide this wheelchair. I can not recommend you take your business elsewhere strongly enough.
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February 2019 by Lena Khasman
I think that two stars would be overrating! If I only could, I would rate them "0".
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February 2019 by Bryan Shooter
If I could I would give them negative 5 stars to offset those overrated reviews. My story began with September in last year, they delivered an used medical bed and an used patient lift to my home, delivery guy failed to disclose that these 2 items were under Medicare lease to own program, vendors could retrieve it before pay-off day. Alhambra Hospital Rehab department referred this vendor.
