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November 2023 by CJ N.
People are nice when they answer the phone. Getting the phone answered in radiology is 99% impossible. If you can go elsewhere I would.
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July 2023 by Katie R.
The ER was one of the worst hospital experiences of my life a few weeks ago. My 3 year old had to go in for stitches which in itself was traumatic. We were treated so poorly as soon as we declined the sedative they wanted to give her. It seemed completely dangerous and unnecessary for a few stitches to give me 28lb toddler hard drugs. From the second we declined we felt a shift in care, like it was so inconvenient to have to stitch a fully conscious child. She did amazing after hours of waiting and watching all the ER doctors just hang out at desks all afternoon laughing together and doing very little. If I can avoid it I'll never go back here. Not a single person smiled at any scared injured daughter, horrible place.
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February 2023 by motor h.
DISGRACEFUL no this hospital is beyond there own pride while in the birth center they told my wife she was required to break her water because 12 hours was taking to long for them and when my wife insisted she wanted to do it the natural way they told her NO because they have polices and are currently telling her she has no option she either breaks her water or go cause in there words its either a make or break moment you guys choose what you want do like are you kidding me the lack of compassion here is sick trying to tell a first time mom she has to rush her pregnancy or there not gonna help and when they did the epidural the person who did it messed up causing bleeding around the epidural and he came back and tried again Sutter Health can contact me personally Id put money on it they won't THE WORST HOSPITAL CARE IVE EVER SEEN
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February 2023 by Nick H.
Mother was sick and they did not do a thorough enough job. Wanted her out of her bed and into a therapy clinic, lasted a few days there until she was rushed to another hospital. The new hospital took the time to talk to the family and determine best course of action. Needless to say my mother should have never left the hospital and is suffering. I will NEVER go to a Sutter hospital so as long as I live.
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January 2023 by M J.
We had the worst experience here that still haunts me till this day. We were camping nearby and went to dinner at a local pizza restaurat. When we were coming out of the restaurant my 4 year old was running and not looking up and went head first into the railing and flew back and smacked her head on the cement. She immediately developed a huge bump and it was bleeding! We immediately drove her to this hospital. At first the Dr seemed tenative but the moment I asked for CT scan his whole attidude changed, he lied and told me that it would be at least a 4 hours wait (we only waited 30 min) he stopped coming in the room to check on us. My daughter stated to fall asleep and I went out to ask someone it it was ok for her to sleep and no one would help me! I finally found the dr and tried asking him but he kept ignoring me and told me to go back in the room. Finally I had to raise my voice to get an answer!! The nurse stopped talking to us! Very odd behavior just because I wanted a CT scan! I mean who wouldn't want one for their child?!? I would never forgive myself if I denied the CT scan and she had internal bleeding or skull damage! I mean what Dr wouldn't recommend getting one? when the results came back he just stood at the door to tells us she's fine and walked away! I didn't get a chance to ask any follow up questions! I hope we never have to visit this hospital again!
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January 2023 by Sheryl M.
The nurse at this hospital insisted I take a prep for my CT when I kept telling her this didn't sound right. After I drank it she came back out looking horrified. I said "you gave that to the wrong patient didn't you"She said "yes I did"It was iodine. I have an under active thyroid. Had it been an over active, she could have killed me. Realized after she didnt verify my name or birthday. She said after my ct "so sorry. Thank you for being understanding. I guess this is a good thing. Reminds me to dot my I's and crossy T's"I reported this to the hospital. She was horrified. Said a Manger would want to talk to me and would call. No one ever did. The imaging dept is a nightmare to get an appt with, making patients and doctors just through flaming hoops of referal orders they should be able to pull from sutter records. This was once a very good hospital I don't trust them anymore.
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November 2022 by L M.
By far the best hospital in the area. Great staff. Everyone is kind and helpful and the care is amazing. I'm so glad to have a place like this. The other 2 options in my area are horrible. Rude staff and the care is horrible. Sutter is the best!
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January 2022 by sandra s.
My adult son and I went there for his breathing problems the night before Christmas Eve 2021 ER was fabulous they diagnosed him with pneumonia Covid although he had already had his shots he has other health issues which left him vulnerable and his immune system. So they admitted him into the hospital that's where the nightmare begins don't ever let any of your family be admitted without you being able to check in on them personally... I did check on him every night and every morning with the outgoing nurse and the incoming nurse it seems like they are negligent they say he was fidgety so they put him in a restraining jacket and restrained his wrists they did not take him out of bed for seven days except one time to put him in some tepid water other than that he was on his back and he could not even cough up anything out of his lungs. He was on IVs the whole time he was not getting any food although they say the IVs will be OK he continue to lose weight the fact that they said he was fidgety they gave him Ativan Because he was "fidgety. Because he was losing weight the doctor wanted to put him on a feeding tube And he told the nurses not to give him Ativan because he needed to talk to the patient the next morning to get his approval to install the feeding tube. I asked the nurses each time I talk to them morning and night if they could read me the doctors notes and never was anyone called to take him out of the bed and sitting in a chair even he was to remain in bed the whole time on his back I am just thoroughly disgusted with this type of treatment. My son eventually was given the phone by one of the nurses and he told me in his muffled voice from the having the Ativan get me out of here so I arrange for his release from the hospital on New Year's Day at 2 o'clock and they told me they would do that but they would never administer medication for him because he was being against doctors orders released from the hospital but I said well what would you do for him while he said that I ordered that he would be up tomorrow and sitting in a chair I said he can't wait till tomorrow Dr. I already know he's not gonna make it if he doesn't leave here three of their stuff loaded my son in the car and the help of a friend and a walker we were able to get him in the house and he is eating he doesn't need the feeding tube he is traumatized by this whole experience he will never step foot in that hospital again I called the hospital administrator the day after I picked him up and she took the report and said she would investigate and call me back... I plan on following this up with more detailed explanation of what I know and how they administer Ativan on a daily nightly basis to their patients to keep them down and quiet and sleeping the whole time this is not a good idea when someone has Covid pneumonia and if i would not have taken him out of there he would've died in ICU this was told to me by staff. Through all of this Covid it makes me wonder how hospital staff treated people who died from Covid because they were not taken out of their beds to set up or cough up anything from their pneumonia please don't let your family die in this place it is a terrible terrible shame to have to report all of this to you but it is what you must pay attention to if you can't stay there with Your loved one please take him home.... Never think that this hospital can care for your loved one better than you can... At this point my son has gained 10 pounds and is improving each day. At home.
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October 2021 by Beth G.
Thank God (literally) for such a great hospital. ER staff are awesome and they have plenty of staff so I am never alone. They explain things well and being autistic they always allow one person be it my son or a trusted friend to be with me.We make a point of writing everyone's name who cares for me, down so we can give positive feedback as well as send thank you notes.And when I have had to drive myself to the ER, and am admitted they always move my car to an area where I can see it from my hospital room, and let security know I am a patient and that the car is mine. Always get the window to the right of the tree in the photo.
