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March 2024 by Phishing Bear
One of the biggest hardware stores in the area...The sad thing is as you stand there needing help. Some workers will obviously avoid helping customers.Took a manager to pull someone from another department just to help us. THEN practically everything we wanted to purchase, could NOT be purchased. What? Or it was out of stock. What? If merchandise can Not be bought, then why are the tags there? If I can not buy what I need, then why am I looking at a model of it. What in the world is going on with this Lowes.Incredible ?????????Last year, we also had problems with the installation of our bathroom floor . We purchased all the materials, but there was no installation that we paid for. When I contacted them they told me it was installed. Ummmm, no, it wasn't...F-n, B.S.We were so mad.Wow, Lowes really. Some customer service.Problems, problems, and nothing but problems at this Jackson Lowes...An apology doesn't cut this musturd...
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March 2024 by Kwik Stitch
The service is always great at the Martell Lowes
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March 2024 by George Obi
Always have what I need. Great service!
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March 2024 by Will eM
My wife and I decided to completely redo our landscape on our family home. I'm somewhat embarrassed to say we've spent a small fortune on plants shrubs trees and flowers, all from this Lowe's. However I'm also glad that we did because the place looks amazing and puts a massive smile on my wife's face that reminds me of when I was 20.None of this would be possible if it wasn't for one very kind young man named Tony who I would like to acknowledge who is in your garden section working hard when we go in there. He's always happy to stop and help us. Tony has been very generous with his knowledge and with physically helping us get the stuff loaded into our vehicle. My wife is especially excited to see Tony when we visit Lowe's for supplies. You know what they say, happy wife happy life. So although I think this place is overpriced like all of them I've come to think of it as plant therapy and it wouldn't be possible without Tony in the gardening area.
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February 2024 by Derek Dahlkamp
Had it foe 2 years and not too many issues. Now the igniter and fuse are toast and the staff pretty much said par for the coarse. Only grill I've ever had that didn't last over 2 years. They are Sending a new igniter that I have to put in but who knows how long that lasts
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February 2024 by Donald Willis
Very helpful staff didnt have a couple fittings but it all worked out.
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February 2024 by James Hamann
Very competitive to Home Depot. I give them 5 stars, but HD may have a slight edge on inventory and price. If Lowe's is more convenient, that's where I will shop. For sure, Lowe's is a neater / more organized store in my opinion.
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February 2024 by T & T Overland
Friendly and helpful staff. Not as crowded as most home improvement big stores.
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January 2024 by Nannette may
Got front row parking, no line at the pick-up desk. I was in and out in less than 5 minutes.
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January 2024 by Alaymarie Stevens
Large selection of wood.
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January 2024 by Nickolas Learner
My wife and I are avid gardeners, plus we've just landscaped our entire property, so we spend a fair amount of money at this Lowes. We are especially impressed with and appreciate Tony who helps us with loading things into our car, never having to be asked. His knowledge of the products being sold and his going the extra mile every time just as his normal personal operating system makes all the difference. One day we came in and Tony was not working that day and so we left and came back when we could deal with the best. We are spoiled now. If only everyone could be as good as this guy. Thank you!
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January 2024 by J S
Online ordering sucks. I never get anything on time. But in-store shopping is good.
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January 2024 by Kim Parker
Great customer service. Large variety.
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January 2024 by Don Garrett
Shipping department is unpredictable. Times changed and I had to cancel my order. Received a call from Ethan who told me the order was on the truck. I said send it. It was a pointless conversation. I ended up having to pickup my order and cut rebar in the parking lot in order to fit it in my truck.This is why I will not spend another dollar at this store. It's not the first issue but it was the last. Save your sanity and go elsewhere.
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December 2023 by Robert Thome
I have used Lowe’s app to order deliveries from them twice. Both times the Martell Lowe’s couldn’t get it right. The first time my “order was delivered” when it had never shown up and after calling them I had to wait an extra week for my order. The second time they split half my order into “in-store pickup” and I saw this and called them. I let them know that it was incorrect and would like all of my order for delivery. I was told everything would be here and of course it’s not. Who knows how long I’ll have to wait for the rest of it? Oh, and I love the wet concrete they gave me!
