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October 2023 by Brian B.
They have a large selection of product in their store. However, it seems to be a little more expensive than other locations like Walmart and online. Also, when you try to check out and you don't want to use your phone number as a buyers program, they seem to be put out by it, I've been in there several times and every time they ask me for a phone number I tell them I don't want to do that and their attitude seems to change. I'm just one of those guys that doesn't want any more of my personal information out there in the world.
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August 2023 by Jessica L.
Never shopping at this location again, nobody knows anything they give a bs answer to pretend they know what they are talking about. I bought a snail to go in my Betta fishs' tank from them, turned out to be dead becauseshe didnt check it kjst threw it into a bag (spent $4) took it back the next day nobody cared, I mean they switched it out but that's not the point don't sell dead animals so i brought the second one home and just a couple days later it is dead as well. The girl who is supposedly the aquatics "expert" is really rude and not helpful in any way. My mom asked about one of the live plants if she could propagate it, and the girl straight says to her, "I don't care what you do with it," talk about rude! I will never be buying a live anything from them every again I'd drive to somewhere like Lodi or Stockton. Jackson Petco needs training on how to treat customers and not be be lazy rude people and they need to learn to wear name tags and not look like lazy people who slack all day.
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July 2023 by Tessa H.
They don't let you buy fish if your tank is under 20 gallons one fish for 40 gallon give me a brake and lets talk about the cats they neglect barely any water. Their litter is a mess. It's a small cage and not a lot of food. It looks like they've been sitting in there for days without attention. And their fish takes are so nasty the worker acted like i did clean my fishes talk ill let you know i make sure its very clean and they keep more than like 10 fish in 10-20 gallon but its for "baby fish" what if they don't get bought do they throw them away and they sell circle fishtanks that holds like a half a gallon of water so like explain that? And what they keep their batas in I've seen so many dead betas their, back to the other fish when she was showing me fish they said i cant get this fish cus it needs to be with the same fish of its kind but they didn't have any fish of its kind in the tank, and their was a dead fish in that tank thats nasty and sad get it together petco embarrassing I've had my fish for two years. And they are happy and i just upgraded their tank i have 5 gold fish their tank is very clean and im going to show a picture to show my tank is way cleaner than theirs
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July 2023 by Arianna Z.
Cannot be bothered to help anyone nor their animals. Always out of stock on nearly everything and their poor reptiles....
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June 2023 by Rick W.
I have been to friendly and helpful petcos. This Martel branch is not one of them. The staff can't be bothered and if they are bothered by you, the client, they can barely restrain their indifference if not contempt. I'm 88 years old with hip bursitis and the young woman who led me to cat litter made zero attempt to carry the 20 lb box of litter I needed. The cashier couldn't have been less helpful either. From now on, even though they don't always have what I want, I'll go to Excel K9 Kafe in Sutter Creek for pet supplies.
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April 2023 by Nicole A.
Absolutely love the Petco Groomers ! Emily and Reilly are absolutely amazing! They take such great care of my dog Tuff and he absolutely adores them as well. He can't wait to come in and see his favorite ladies and they do the absolute best job! 100% would highly recommend this amazing staff for all dogs they truly treat any dog with so much love and care !
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April 2023 by Joseph S.
I can't believe how petco stores don't carry enough dog food for the fur baby's, I've tried for three week to get what I need, they tell m me there order comes in on Sundays, I go there on Sunday afternoon they tell me there's no.man power to unload it, and that customers come in and buy it all.in.large amounts, so order more or put a limit on how much they can buy, this is ridiculous, yrs I know I can order it online then ill.misss the delivery. You have lost a loyal customer, as the cashiers response the don't care. GOOD LUCK we a a small community but don't take lack of customer service.
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December 2022 by Jessica Pacheco
It's convenient and affordable.
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November 2022 by Earldene G.
The groomer cricket is the best, she's on leave now hope she returns soon, we need her
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November 2022 by Cathy K.
I had a grooming appointment this afternoon after having two previous appointments cancelled when I arrived. Today, for the third time, I arrived and was cancelled again. This was after I received two reminder texts today. They said they left a message but I had no phone call. Pretty disgusted.
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November 2022 by Rici B.
Since after the pandemic the grooming area has gone nuts. They lost one of the best manager/groomers they have ever had. Well we had a scheduled appointment ( Do every 8 weeks) then the day before my appointment they called and canceled the appointment. Could not and would not schedule us for another 3.5 months. Mad but kept the appointment for the two dogs. Next appt I went in at 9:00 am to drop of the dogs (who are kennel together) They told me they couldn't and wouldn't take the dogs until there time (have always done this like most people who work). They were running behind and i had to wait until 12pm. Past my appt, then i came in 1/2 hour before and they still wouldn't take them . Talked to store mgr. Treated me like s**** No customer service at all. After 10 years. I left with my dogs never to return. They also did this to others, and still do. NO CUSTOMER SERVICE
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October 2022 by Chris Polte
Great people
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October 2022 by Nikki R.
I've been taking my 13 year old Pomeranian here for about a year now. Our last visit was Friday. Kristin called me about an hour after I dropped off my dog. She informed me that she wouldn't be able to finish her groom because she matted all the way down to her skin and had fox tails. She suggested I take her to the vet, get her checked out, and have to me finish the groom that she started? It all sounded sketch but if the health of my dog was in danger I'd go through any length to be sure she was ok. After paying $127 for a checkup the vet told me she was perfectly fine and they could not finish cutting her hair. Not only was this totally embarrassing for me I'm also out money. The chances of me going to another Petco after this is slim to none.
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July 2022 by Deborah K.
I took my 12 year old Havanese into Petco, Martell store for a grooming appointment. It was her "free groom". I got a call about 45 minutes later saying she had a rash under her arms and they could not trim her. Needless to say with the hot weather she really needed a trim. When I got back over there to pick her up- she had no rash or bumps under her arm. When I tried to get the store manager to feel he said no. I turned on my video camera on my phone and asked why- he turned away and said, "I am calling the sheriff because you are impeding business". Now, they have me rescheduled for September 10th- I may go and just sit there when they bathe her. After the free trim......I WILL NEVER USE PETCO AGAIN!
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July 2022 by Jessica G.
Two ladies helped me, Hannah and Ali, and I could not have had a better experience. I had just bought a bearded dragon with no knowledge of how to take care of it and they didn't leave me with any unanswered questions. They prepared me with the supplies I'd need to take care of it. Positive attitudes and quality customer service. Thank you Petco, I will continue to come around!
