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February 2024 by Jason Baker
I have to give my gratitude to Kelvin in the emergency department. A few weeks ago we took my grandmother to the ER late at night, and from the start Kelvin was incredibly welcoming and kept us all involved. We ended up spending most of the night there, and Kelvin was constantly stopping in to check on us and make sure we knew what was going on. He fixed my grandmother's IV when it was stopped, he gave us test results before he even told the doctor, he did everything he could to make sure we were comfortable. Absolute legend, thank you Kelvin. You made what could have been a miserable night noticeably easier.(Side note: it is very cold in the ER there, please bring extra jackets if you can.)
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January 2024 by Ryan Clevenger
Doctor doesn't listen to your symptoms. Ignores all requests. Then they reply to Google about calling quality department yet no one returns calls, voice-mail full so you can't leave message.....
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December 2023 by Sarah P
My son was seen here the day before Thanksgiving and the Saturday after Thanksgiving for the same set of symptoms. Sore throat, fever, head and neck pain. The first time we went in the DR tested for rsv, flu, and covid. All negative. He did not test for strep as he had been tested a couple days prior at an urgent care. The urgent care dr told me it may not show up positive yet, so take him in if his symptoms don't go away. I told the ER team this, still no strep test. So we left, and returned on Saturday with the same symptoms. The same doctor was working that had seen us on Wednesday and he seemed visibly annoyed when he saw us through the glass doors while we were waiting in the triage room. A couple hours later, he finally came in to speak with us. He told me he has a virus and it'll go away. He didn't even check him out this time. I told him I was concerned because his neck pain was getting worse and he had a fever for 6 days at this point. I asked for labs to be done and he told me it wasn't medically necessary but would do them to "appease" me as his mom. He did not think he needed to be tested for strep. He ran the labs, his inflammation markers were flagged as high, and the dr told us it means he has a virus. The interaction with him felt uncomfortable. It was clear by his tone of voice and body language he was annoyed we were back. Fast forward to the next week, I went to see a neurologist for my son (whose symptoms hadn't gotten better, and his fever had spiked over 103) who immediately sent us to the ER in Sacramento. We found out that he was positive for strep but since it had gone untreated for so long he had a retropharyngeal abscess in his throat and the infection had reached his spine, which is why he had the neck pain. This required my son to be admitted to the hospital and have surgery under general anesthesia. He's 9, and this was a lot for him to go through. My point in writing this is to say I understand we live in a small county with limited resources as far as health care. It takes time to get my kids in to see their pediatrician and if I need care right away, my insurance covers me to come here to the ER. I hope the doctors at this location stop being frustrated with patients who come in with what they view as mild illness or mild complications. Run all the necessary tests, thoroughly examine your patients and try to keep your frustration at a minimum. I felt so uncomfortable when I returned on Saturday because it was very clear he didn't want to see us. If he had just checked him for strep, which is so common, my son never would've needed surgery. We wouldn't have missed out on work and school this last week. I've used the last of my sick time taking care of my son who had a fever for 12 days, and was unable to return to school. I will not return here again, unless I happen to be in Jackson (30 minutes from my home) and someone stops breathing. If you have kids, I highly recommend taking them to Sutter Sacramento. They have a pediatrics emergency department and gave great care. They were kind, respectful, and took my concerns for my son seriously.
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November 2023 by Darren Whitney
This hospital misdiagnosed me on January 13th 2021 with high blood pressure even though I was telling them I was having sudden and severe vision issues, they never took images of my brain, I returned 3 days later and explained something was very wrong and they sent me away again, finally 17 days later on the 31st of January, I walked back in to this hospital and told them I needed an MRI. They performed the MRI and found that I had a blood clot (stroke) to my visual processing center area of my brain. The Doctor who mis-diagnosed me on the initial vist was Dr. Ron Hood, just know doctors at this hospital are not good at diagnosis, they are only there to treat the prisoners from the Mule Creek prison located in Ione. (My personal opinion)If you have a real medical emergency diagnosis need please go to a hospital like UCD in Sacramento
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October 2023 by Barbara Srack
Every time I go to see my primary care it’s as if he couldn’t care less.Even when I went in for my annual physical. I know we need to do labs, it’s the same labs we do every year. But instead of having me get the labs before I go in he waits till after my appointment to order them. Then he wants me to go get the labs and rescheduled an appointment. Which will be at least three to four weeks out.Then when I do go in it’s always the same. A phone call would be fine.But while I am there for either appointment if I ask a question he says you’re going to have to make an appointment for that. I have never had such poor care.He is great at referrals but the actual appointments never happen. I waited 8 months for a dermatology appointment and then because he said in his referral to check for psoriasis. The dermatologist said you don’t have psoriasis. Which I knew. But I do have several sun spots that are questionable. The dermatologist had them make another appointment- 6 weeks.Why I AM HERE.My open enrollment is coming up I will be leaving you
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October 2023 by Cliff Hall
Arrived by ambulance for medical treatment 5 hours later still hadn't seen a doctor. It is interesting that they show their statistics because they are below average in every way. Their expected time from intake to leaving is over 10 hours. Yea a particularly fine institution for those who don't care about quality care.
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September 2023 by Matt
Sutter used to be the best hospital you could ever go to and now it's just as bad as Mark Twain. I came to the hospital with my 9 year old son with chest pains and stomach pains at 915, they didn't take us back til 1130, they didn't start doing test til after 1am them at 230 the nurse said did anyone draw his blood yet..ummm no, not yet when the Dr ordered it at 1130. Meanwhile we are in the hallway in a plastic chair, no pillow or blanket for him and he is so tired and just wants to sleep. You know the hospital charges full price to our private insurance for us to be in a room not in a hallway getting poor care and being ignored for several hours.
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August 2023 by Jeremy Duncan
Over multiple visits we have received very poor care at this hospital.1. Daughter was sent away after breaking wrist falling off a skateboard. She was given x-rays, but told it wasn't broken so they wrapped it in a bandage and sent her away. Turns out it was broken after all and she now has arthritis that will require physical therapy and corrective surgery.2. Son broke pinky finger and was essentially told the same thing. Finger pain has never gone away and so we went to Kaiser and they told us it was broken from the beginning and his will also require surgery to fix.We will not be returning unless an absolute emergency. I suggest anyone to do the same.
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August 2023 by Sonya Longeway
I've had some really good and bad experiences at this hospital mainly the ER. I think the level of care depends on who's on duty. They helped my grandma not die, but for me it took enough more than 4 years to get to the right doctor. The er staff for more than 4 year have been nothing but helpful for me even though I didn't get the care I quite needed but the last few times have been just geat. I do love everyone in the ER.
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July 2023 by Katie R.
The ER was one of the worst hospital experiences of my life a few weeks ago. My 3 year old had to go in for stitches which in itself was traumatic. We were treated so poorly as soon as we declined the sedative they wanted to give her. It seemed completely dangerous and unnecessary for a few stitches to give me 28lb toddler hard drugs. From the second we declined we felt a shift in care, like it was so inconvenient to have to stitch a fully conscious child. She did amazing after hours of waiting and watching all the ER doctors just hang out at desks all afternoon laughing together and doing very little. If I can avoid it I'll never go back here. Not a single person smiled at any scared injured daughter, horrible place.
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May 2023 by mycool11cat
They really need to make this hospital much Bigger our community is getting bigger alot people are moving up here so people don't have to sit in the emergency waiting room for couple hours in severe pain. Last week I had to go in late at night in severe pain and throwing up and I had to wait in the emergency waiting room for like 2 hours because they didn't had any rooms available in the emergency department that's BS and it take forever for me to get pain med and nausea medicine I felt like the emergency room people weren't taking it seriously at all because the EMT lady told them she think I just had a UTI witch I didn't I have kidney stones
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February 2023 by motor h.
DISGRACEFUL no this hospital is beyond there own pride while in the birth center they told my wife she was required to break her water because 12 hours was taking to long for them and when my wife insisted she wanted to do it the natural way they told her NO because they have polices and are currently telling her she has no option she either breaks her water or go cause in there words its either a make or break moment you guys choose what you want do like are you kidding me the lack of compassion here is sick trying to tell a first time mom she has to rush her pregnancy or there not gonna help and when they did the epidural the person who did it messed up causing bleeding around the epidural and he came back and tried again Sutter Health can contact me personally Id put money on it they won't THE WORST HOSPITAL CARE IVE EVER SEEN
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February 2023 by Myatt28
Have watched what was very good community hospital be destroyed from within over 5 years by terrible management
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February 2023 by Nick H.
Mother was sick and they did not do a thorough enough job. Wanted her out of her bed and into a therapy clinic, lasted a few days there until she was rushed to another hospital. The new hospital took the time to talk to the family and determine best course of action. Needless to say my mother should have never left the hospital and is suffering. I will NEVER go to a Sutter hospital so as long as I live.
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January 2023 by M J.
We had the worst experience here that still haunts me till this day. We were camping nearby and went to dinner at a local pizza restaurat. When we were coming out of the restaurant my 4 year old was running and not looking up and went head first into the railing and flew back and smacked her head on the cement. She immediately developed a huge bump and it was bleeding! We immediately drove her to this hospital. At first the Dr seemed tenative but the moment I asked for CT scan his whole attidude changed, he lied and told me that it would be at least a 4 hours wait (we only waited 30 min) he stopped coming in the room to check on us. My daughter stated to fall asleep and I went out to ask someone it it was ok for her to sleep and no one would help me! I finally found the dr and tried asking him but he kept ignoring me and told me to go back in the room. Finally I had to raise my voice to get an answer!! The nurse stopped talking to us! Very odd behavior just because I wanted a CT scan! I mean who wouldn't want one for their child?!? I would never forgive myself if I denied the CT scan and she had internal bleeding or skull damage! I mean what Dr wouldn't recommend getting one? when the results came back he just stood at the door to tells us she's fine and walked away! I didn't get a chance to ask any follow up questions! I hope we never have to visit this hospital again!
