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August 2023 by Sal R
This company is fantastic. Literally just finalized a real-estate deal 2-days ago and throughout the process, Monica kept me up-to-date without exception. She sent documents next-day air to the east coast with tracking info, educated me on what to expect, and followed through on her commitment to facilitating the transaction. Funds hit my account within 18-hours of the deal... she was reliable, efficient, and genuinely interested in making sure everything was proper. This transaction was effortless.
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February 2022 by Jennifer Hunt
Unprofessional...we had to resign every document that came through because there were careless mistakes. Surprisingly even with a cash buyer they still couldn't close anywhere near the anticipated closing date. They sent wrong amounts to everyone. If you have a choice choose any other escrow company. I have bought and sold homes and never had as much errors and trouble as this place.
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February 2022 by Jennifer Strand
I am now I'm in collection for the past homeowners bill. I've contacted both Desert Escrow and Terminix four times in the last three years. It was paid in escrow by Desert Escrow, BEFORE WE BOUGHT THE HOUSE, but people are lazy so, I'm stuck with their paperwork error. It's really cool!!! Thanks guys!!
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February 2022 by Steve Hawkins
This company had a month to close on vacant land cash sale and still they couldn't close in time and after several calls it closed late. Obviously they are all X Walmart employees.
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February 2022 by Brett Walker
Monica Thomas - Lack of communication. Blindsided me with news that the seller is unable to sell me the land on our current schedule. She is not consistently in the office and hard to reach. She doesn't respond to email in a timely manor. Other staff members are unable to assist with my escrow for the reason: my property is unique (it's buying empty land).We agreed to a purchase date and Monica backed out of her word, which delayed my construction project 2 weeks. Monica provided the wrong address to send notary forms which resulted in losing my legal documents that I paid for. I paid $212.95 for this service. Monica also sent me an urgent message to drive in, which cost me another $45, and had me wait an hour for her to scramble and get the documents for me to sign. I asked Monica for help to get this money back and she ignored me.Save the drama, use a different escrow service for peace of mind. All positive reviews are just local business partners that are trying to keep this business afloat.
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February 2022 by Alicia Gorwin
The best experience I've ever had. Such a sweet genuine person. ?
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February 2022 by kaitlin call
Terrible, disorganized and waste of time. Don’t ever use this company.
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February 2022 by Tony SLT
I am not sure why all these bad ratings on Monica. As a real estate broker for 29 years, I found Monica Thomas at Desert Escrow to be an excellent, experienced and trustworthy escrow officer. If you want a truly "neutral" & experienced escrow officer, Monica is the person to go. She will not bend rules or be bossed around by anyone. She has closed many sales for me over the last 10 years without a single problem. Thanks Monica.
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February 2022 by Robb Pierce
Terrible company. First they refused my wife to be on title because she wasn’t on the loan. After getting clearance from the loan company and title company, they then called me a liar saying I didn’t have permission. After having everyone involved calling Monica, she finally sent me an email asking for my wife’s name but never offered any apology. It was a nightmare as they also won’t allow anyone in their office. Imagine trying to write a check in 40mph wind outside. They also refuse to join the times and use DocuSign for anything. Things were not clear and everything had to be mailed. After signing final docs, and then giving escrow my full payment, there was a missing doc. They emailed it to me and demanded I print sign and return it. Being an hour away, this was no easy task. My realtor took the pdf and added it to DocuSign. I signed and sent and escrow refused it demanding it must be signed in ink. In Monica’s email back to me, she said she refuses digital signatures, ignoring the fact that the rest of the world is using it. Instead I had to take a 2 hour round trip drive to deliver one little piece of paper. Never ever again will I work with this company. My realtor and loan company also had nothing but complaints about them.
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February 2022 by Eric Hasanoff
ZERO STARS!! If you can choose another company DO IT! The "so called" manager Monica is the most unprofessional petty E.O. that we have ever encountered. She hung up on client and processor in a fit. She also intentionally delayed closing and pertinent signing documents that are required to be signed. She ignores calls, doesn't even acknowledge emails and delays all opening and closing documents. If you are stuck with them, as we were on the buyer side, be ready for s**y service and let downs.
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February 2022 by Jennifer S.
I am now I'm in collection for the past homeowners bill. I've contacted both Desert Escrow and Terminix and this company four times in the last three years. It was paid in escrow by Desert Escrow, BEFORE WE BOUGHT THE HOUSE, but people are lazy so, I'm stuck with their paperwork error. It's really cool!!! Thanks guys!
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February 2021 by Neil Little
My partner and I recently purchased a home in Joshua Tree, we found Monica and the staff at Desert Escrow to be exceedingly warm, professional, and helpful. We were in town for one day for the closing and I'm certain it wouldn't have happened without Monica's expertise.
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February 2021 by Jack Kennedy
I have dealt with Desert Escrow for years both in Yucca Valley and now Joshua Tree. One cannot find a better all around service and wonderful Folks anywhere. I am very blessed to know such great and warm people. If they say it can't be done believe it...but if they say can do...then you're on the Sunny side of The Street. Primo! 5+5 Stars!
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February 2021 by Essa Rassool
Very bad experience, each officer is very rude and too high strung.
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February 2020 by PilotUNDUAS
Great customer service and very knowledgeable on a complex relestate deal.
