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November 2023 by Joanna L.
I had a great experience with Monument. A similar repair at the dealer a few years ago cost me over $1000 and a week without a car and a rental. Monument was able to quickly diagnose the problem and fix it costing me a fraction of what the dealer charged and without the added expense of a rental. Clean and honest shop! Definitely a new customer.
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November 2023 by Laura H
Took my car in a couple weeks ago. Spent over $1500 and issues were not resolved. Had to get the car towed back to the shop. They refused to return calls after three days. (I should have taken it to a Mercedes dealership to begin with.) I highly don’t recommend. I still don’t have my car.
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October 2023 by S.d. V.
The guys at Monument Motors are Efficient, knowledgeable & dependable. I would highly recommend them for your car maintenance needs.
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May 2023 by C W
Had an old cable hanging from the bottom of my 67 Mustang. Dropped in unannounced and these dudes were kind enough to take a look straight away despite ongoing work. They sorted it out for me and had me on my way free of charge. What kind and honest fellas. Big love.
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April 2023 by John D.
A rock smashed my oil pan on the underside of my car. Brought it in to Justin and team at Monument Motors. They fixed the oil pan, new gasket and changed out the oil super fast.Justin was super generous with his time explaining the work. Loved the communication and honesty. I think I just found my new mechanic. Thanks Monument Motors.
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April 2023 by Douglas Jackson
Justin is a great guy, super friendly, and has done excellent work on my Land Rover over the past several years. Awesome shop!
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April 2023 by Mike Nelson
This shop gets a vote of zero confidence! Do NOT take your vehicle here. You have been warned. This shop lies to women, uses scare tactics, mis-diagnoses problems, incorrectly installs new parts and doesn’t stand by their work. Lies and ripped off is what you get from Monument Motors.Service: Brakes
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March 2023 by Bradley Hanan Carter
Incredible service.. Justin and Brandon are a dream team. Been going here for years.. loving this new building they’re in too!!!
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March 2023 by Jazzy S.
I can't say enough good things about this shop. They are honest they are efficient and they are fair and they will tell you exactly what's wrong with your car. I was working down in Vista and I had another shop look at my car and they gave me a look a list of 20, things wrong with my car, and the price quotes were changing by the minute and I had a bad feeling I was being Conned. I decided to sit on it and when I was in Joshua tree, my car started acting up and I realized I couldn't wait on these repairs.I read all the fantastic reviews about monument motors and decided to a week until they had an opening and I don't regret waiting. They told me exactly what was wrong with my car and they were honest with me about that and did not invent fake problems with the car to rack up a bigger bill. I took my car in to get the brake pads replaced and to get the rotors replaced because my steering wheel was shaking violently and my brakes were acting up on the mountains. I have a 1000 mile drive back up to Humboldt County I am far from home woman alone, I was definitely anxious about doing that drive with my car having problems. I was so relieved when they had time to squeeze me in. They really are the best in town so they are really booked up but absolutely worth it.
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February 2023 by Jeff P.
I don't live in JT but was looking to buy a vehicle in the area and wanted to get it checked out by a 2nd set of eyes. I called Monument Motors due to the many positive reviews and they did not disappoint! I spoke with Justin and even though he was swamped, he was incredibly accommodating and helpful. They were able to squeeze me into the schedule and get the vehicle checked out and exceeded my expectations! It's rare you find a shop that's not only honest but well run business that puts its customers first. Justin and his crew are top notch and I would use them exclusively if I lived in the area. Thank you Justin and Monument Motors, you guys rock!
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February 2023 by Michelle Hart
Excellent customer service from Justin and team at Monument Motors. Great communication throughout--- from diagnosing issue with my truck, providing qoute, odering part, fixing issue, and getting me back on the road. Price and time frame to complete the work were totally reasonable. This shop has a good reputation in the Morongo Basin and is busy for a reason. I appreciate the excellent and friendly service I had here and would be my first pick in the area when I am ever in a jam again or just need routine maintenance. Thank you.
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February 2023 by Carly
Justin was very helpful with our battery issues! Thank you Justin. Kindesss just before closing hour was appreciated.?
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September 2022 by Parker
These guys are very professional and courteous. Not to mention, they completed an engine replacement in my truck in 2 days - lightning fast work!Service: Engine repair
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June 2022 by Stephanie Tisza
Never in my life have I encountered such an incompetent business and arrogant business owner. Justin diagnosed my vehicle as needing a new trans. The same day, I put a $4,000 deposit down. And yet... 60 days later, my car was still not fixed. I called several times and he gave me the runaround, spewing pathetic used car salesman marketing lingo. Moreover, when I demanded my car back, he told me he couldn't even refund me the $4,000 because his "system was down." When I finally lost my temper, he told me he was the "best mechanic in town". Oh yeah, Justin? Ended up taking my car to Transmission Experts in Yucca who procured for me the exact same factory trans for a cheaper price and finished the job within 5 days.Service: Transmission repair
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May 2022 by Phillip Moore
I wanted to update this review. The original is left below. I also changed it from 1 star to 4 stars. Justin @ Monument called me and personally apologized and went above and beyond to make this situation better. I really appreciate that kind of small-town service from real people. Thank you! And it's also made me give second thoughts to never bringing my car back to Monument.I brought my car in for overheating problems and had the radiator replaced. Unfortunately, the mechanic did not tighten the hose clamps running to the radiator causing coolant to leak. This car isn't driven often so the issue wasn't noticed until recently when I needed to drive it and it overheated immediately. Took to my new mechanic who tightened the hose clamps, ran a block test and flushed the coolant system to remove air. Basically, the Monument mechanic's oversight cost me additional money. I won't be bringing my car back there.Services: Engine repair
