“This was an oddly mixed experience for a Marriott property. The rooms themselves were very good – quiet, comfortable, and well-appointed – and the location is excellent, especially for skiing, with the gondola just steps away.
Where the stay fell short was the service around elite benefits. As an Ambassador member, requesting the complimentary breakfast felt awkward, as though we were asking for something extra rather than a standard benefit. After receiving the vouchers, there also seemed to be ongoing confusion among staff about what items were included in the grab-and-go section, and we had to clarify this repeatedly on subsequent mornings.
Given the level of the property and the loyalty tier, I would have expected a smoother, more welcoming experience around these basics.”
“Low key. Lodge is up a steep lift. Novices must take the lift back down also. The staff helps customers load skis and board. This surprised us. Love June Mtn.”