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September 2023 by Tina G.
I'm not sure why all the negative reviews because I haven had any issues in the 2 years since I moved in the area. I guess only the disgruntled people are writing reviews. The store is always clean and stocked. The staff has always been helpful and friendly. Everyone has a bad day at work on occasion, and I can see it in their face, but never got an attitude from them. The only thing I hate is the Stater Bros brand of products, but that's corporate's fault. The shopping center is always busy but not unmanageable. I also wish they had order pick up at this location. I have to go to another location for that. Otherwise I'd give them 5 stars.
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July 2023 by A J.
Worst ever. Lady in front of me gets in line at the 15 or less line. I tell her that the line is for 15 or less, since her cart is filled to the brim. New manager lady says ,"no it's alright you can stay. " Unbelievable, no one is accountable for anything! Bad customer service. Checker doesn't know the difference between asparagus and green beans. Gotta find a new market.
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November 2022 by Brandon D.
whoever made the sandwiches this morning....fuck you for giving me both ends of the loaf.
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September 2022 by Kimberly H.
I have been a valued customer at Stater Brothers foryears and believe that the costumer service is great.Especially management. I wanted to personallythank Ms. Jackie who always greets me with a smileand and kind words, goes out of her way to help mefind things and just goes above and beyond to helpanyone.
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July 2022 by Andrew D.
ATM at this location ate my deposit. Manager 3rd Jose did not assist. Only advised me to contact the atm branch. Asked him if he would also be contacting them because he mentioned this wasn't the first time it's happened. To my surprise he said he wouldn't be contacting them. I use to work at Stater brothers I remember it was the place where the service always went above and beyond but this experience just ruined it for me. Won't be coming back to this location. The manager should have a number to service a machine on there property. I expected him to be at least willing to call since a machine in there store just stole money from me.
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June 2022 by John B.
Today I went back to Stater Bros. What a difference. The service was fantastic. Wow if this service continues I will never go anywhere else. Great personal and professional service. Great job !
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March 2022 by A ..
Went to pick up some things and the register person kept staring at me in a weird and awkward way as my items were being scanned. The bag person was giggling and it just came off as making me feel uncomfortable as both were silent. Didn't appreciate it since I was just getting over the flu and felt weak.
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November 2021 by Kay H.
The customer service at this store SUCKS! Most of the employees always look like they do not want to be bothered. When you ask for help they just stand there and say nothing at first.
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August 2021 by Alfredo F.
Order chicken leg meat from meat Counter via instacart and the meat was spoiled. This happen two time.
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November 2020 by Matthew B.
I visited the store today to do my grocery shopping. While I was doing my grocery shopping I noticed a customer not wearing a face mask. I noticed several employees walk by never said a single word I noticed a manager walked by and they never said a word. With COVID-19 and for a fact right now it worries me that this store is not taking the proper precautions and they're not following their procedures with people wearing facemask I am so angry right now because I could've been at risk for Covid in stater brothers don't give a damn.
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May 2020 by Marlon M.
Got an Instacart delivery and the meat was spoiled. I don't know what they got going on but this meat was disgusting. How could you release something like this???
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February 2020 by Steve S.
I'm a Stater Bros fan. This location is no different. I love their rotisserie chicken, fresh daily. The flavor is delicious. I typically will eat the chicken for lunch daily and never get tired of it. Awesome food. The clerks are friendly and helpful. I love the meat counter where I can select quality meats and the right portion. The produce section also has fresh products unlike other stores in our area.
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February 2020 by Donnie H.
Very upsetting, I just had a very unpleasant experience at this stater brothers in Mira Loma store#88 the Meat department manager named Dennis, was extremely rude and very unprofessional!! I don't understand how this guy got promoted to be a manager with that type of skill set. Very bad attitude and how he talks to customers is extremely unacceptable. I hope this gets to upper management and gets corrected I am contemplating never going back to this stater Brothers again which is disappointing because it was one of my favorite.. Me being in management where I work I would never allow a staff member to talk to customer's the way he did. #Disappointed
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November 2019 by Graciela N.
Purchased a Tri Tip roast and it was so tough I couldn't eat it, it ended up in the trash. Totally waste of money!!
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October 2019 by Nanci F.
Service sucks.I went to buy a case of h20 and joined the Express line. The front customer clearly had more than 15 items. I was 4 or 5 down the line, with one no limit line open. Two more registers opened, both taking people behind me. After paying I brought the issue to the attention of a cashier. Mid 30's black hair, who just blew me off and asked " are you done now?" I would have been satisfied with I'll pay attention next time. The event is people cutting in front of you, with cutting initiated by cashiers. The full service cashier took people who joined the full service line after me. Three people went through her line before i paid for the case of water. Do i care whether it was full service opening up?
