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July 2024 by Sandeep Sunny
very pathetic! The service is horrible!
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July 2024 by Jennifer Grogan
I'm saying this as someone who used to work at rite aid locations in Portland and Gresham so you can understand when I say this is the worst rite aid I've ever been to you know exactly the level of trash I mean. Besides the shelves usually being empty the pharmacy sucks. It's a small town, a lot of people live far out. It's like pulling teeth to get them to answer the phone to see if prescriptions are ready. They never answer. I've called all throughout the day and it just rings and takes you back to main menu. So I tried calling the main part of the store and he tells me they're really busy but he can try transferring me. I asked if it'll just ring and go back to the menu and he says "probably" and then tried to transfer me except it doesn't ring at all it's just silence for over 5 minutes before I decide to hang up. This is the only pharmacy near by and we're forced to deal with incompetence. Just wanted to edit my review to add in today after calling nonstop they answered and hung up on me. So I started calling again till they answered and they were rude. I'm switching all my prescriptions over somewhere else I'd rather drive a hour to a different town then deal with a bunch of lazy, rude, incompetent people who can't so the easiest part of their job and answer the phone. Truly hope the rumors of bankruptcy are true and this location closes because none of those people should be working with the public.
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July 2024 by Frances Haro
The pharmacy technicians are bad in this establishment. I was given the wrong medication and this xcan be verified by a physician at Clinica de Saluad. I qwas given high blood pressure medication. BE AWARE OF THIS ESTABLISHMENT> I SUGGEST USING RYSHA!
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March 2024 by Amber Ligon
Horrible experience with the pharmacy pretty much every time I've been. Which has been often since I was diagnosed with thyroid cancer last year and have had multiple surgeries. But today was probably the worst experience I've had to date. I had a fourth surgery on my throat at Stanford on Tues (3/26). The pain prescription was called into King City pharmacy that evening. Two days later (today 3/28) when I called because I was in a lot of pain and needed my prescription I was told it still hadn't been filled. With no answer to why. Then when I asked how long it would take I was told a long time since I was bothering her by calling. I asked if it would be an hour or two? And all I was told was "no" "longer". And then she hung up on me. I live in the country so I can't just drop in and wait especially when I'm recovering from surgery. I was hung up on for no reason with no answer. I called back again to try to get an answer and was again hung up on. I waited 3 hours and called back and she informed me she finally had time to fill it. My mom ended up going to get it for me because by this point my throat hurt so bad I couldn't even talk. When I looked at the prescription to see if it had the name of whoever it was that was so rude to me I noticed it had been filled since yesterday! So I was lied to multiple times and left waiting in pain for two days and treated horribly. Whoever "helped" me over the phone should not be working with customers. Especially customers who are needing their medication. My family and I will not be using that pharmacy anymore as long as the woman who I spoke to today is still employed there. If anyone knows who the manager is at that location I'd like them to know how that employee treats local customers. Absolutely unacceptable.
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March 2024 by Zaiyda Brison
Horrible place to work and shop at. Long lines, poor customer service, the employees are clearly handling too much at once, shelves are either empty or disorganized, and when I worked there back in 2022, they discriminated against and fired me for my disability, as well as experienced racial discrimination from certain customers. If you want to work here, reconsider if you have disabilities, because they will can you if you ask for the appropriate accommodations. If you shop here, don't bother; please consider going somewhere else. Rite Aid dealing with bankruptcy almost feels like karma.
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March 2024 by Jeffrey Hinderscheid
Worst service. Slow service. Zero warmth. O not answer phone, rings and goes around yhrough phone tree over and over. They text and say things are ready and when you get there they aren't. It's an embarrassing part of this town.
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March 2024 by Yvonne C.
Wish I could leave 0 stars. I struggle getting refills every single time I come here, no matter if I call in days in advance. I'm always told my medication is ready and it's not. No one knows how to do their job here.
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February 2024 by Azz W.
I cannot express enough how much I hate this rite aid. It's dirty, hot smelly and there PHARMACY is trash. I went to the dr yesterday they told me that my pills would be ready in 45 min to an hour. I know how this pharmacy works so I just waited until the NEXT morning and I went in and the line is as long as the isle as it all the time... I waited 45 minutes for the lady to tell me, "it's not ready you would have to go to the drop off window to see how long the wait would be". This has been the usual for the past 3 years. They text or call saying the pills are ready you go and wait 30 to and hour and then they tell you it will be more of a wait... come on. It's so frustrating and stupid. I don't care the reason they are like that. Today was my last straw. Hate this fucking place.
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January 2024 by Shivam Parmar
Super excited that Rite Aid has declared bankruptcy. Hopefully they close this King City location since the shelves are empty and allow for another pharmacy like CVS or Walgreens to take its place. The photo center hasn’t worked in 10 plus years. No wonder they are going out of business
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December 2023 by Andrew German
Pharmacy here is great. They care about the people and their needs.
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October 2023 by andres garcia
No good customer service in this stupid town
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September 2023 by Momma G T.
Are you guys going bankrupt? You're a multi million dollar corporation and haven't been able to fix the AC cooling problem at your King City CA branch for 3-4 years now? Someone should upload the conditions of this store and share it because nobody seems to be aware enough to fix the problem.
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August 2023 by Jose Lopez
Alot of complaints with the pharmacy department in the reviews. Recently I have been in line there a few times to get some meds. Not too bad wait time. There where 2 people at the registers most times. The checkout for regular items at the store does have only 1 person at a register most of the time, like 99% of the time and I shop there alot and it can take a bit if you wait in line there. Although the self checkout always has 2 spots open. It's not used as often and I use them mostly, very fast checkout that way. Decent selection of items in a small town.
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July 2023 by Damian Tirado
Horrible always at least 10 people in line. Only one checker.
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June 2023 by Silvia L.
Horrible Pharmacy, took 20 min just to get the pharmacist to answer the phone, then had to call back and waited another 20 min for the pharmacist to answer the phone again, then when she answered, she was extremely rude, she never heard of customer service or professionalism , would never go there again. They need to teach those pharmacists how to deal with customers while people are in pain and just got out of surgery. Recommended that you never go there, drive to salinas if you have to, but don't go to that pharmacy
