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January 2024 by Erick Rodriguez
Lake Tahoe Specialty Stove & fireplace Inc. saves the day again! Chris & Gabriel are amazing at what they do. Our Thelin DV gas fireplace stopped working just before the storm that rolled through early Jan 2024. I called a few places on the NV side of North Lake Tahoe and it seemed like the soonest anyone would be able to see us would be later this month. Earliest appt would be the 24th of January. Our home was about 48 degrees Monday morning and after almost 3 days without a viable heating unit it needed to be fixed as soon as possible. I called LTSS&F and Chris got back to me within 15 mins. He had Gabriel, a great technician headed our way in about 45 mins. Gabriel was knowledgeable, patient and felt the sense of urgency we had as he walked in a found we were trying to warm up our way place with a tiny BuddyHeater. He arrived and it was almost 50 degrees in our place. Gabriel was kind and talked to our 2 year old daughter who asked him if he wanted to watch her favorite show. He got to work and after diagnosing the issue was able to fix our only source of heat for our home here in Incline Village. Gabriel provided additional recommendations and did a full inspection and cleaned up the unit before he departed. This isn’t the first time Gabriel has come to our rescue. Back in 2019-2020, our fan/blower began to bog down and wasn’t performing well. Chris and Gabriel stopped by the same day and were able to fix it in time for me to make my shift at my Fire District. I am thoroughly satisfied with the help LTSS&F provided today and a few years back. They will be the first company we call if/when something goes sideways with our fireplace. They understand the urgency and do not hesitate to give your realistic expectations. I felt I was heard and they answered all of my questions with confidence and made my wife and I feel like we were their priority. Not to mention, Gabriel was able to take a Quick Look at my BuddyHeater which wouldn’t turn back on. Got it working in seconds! We appreciate the supreme service provided today and will have their number on our top 10 list! Thanks again Gabriel & Chris!-ErickIncline Village, NV
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January 2023 by Melanie M.
Called Lake Tahoe Specialty Stove & Fireplace in a panic because I couldn't get the pilot to light in a vacation rental condo and someone was arriving within the hour. Chris took the time to walk me through how to do it but I still couldn't get it going. I had to leave but he sent a tech over who was able to get it lit quickly and the guest was able to arrive at the condo with a nice fire going! Chris saved the day! Thank you Chris!
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January 2023 by Amanda M.
Lake Tahoe Specialty helped me replace a wood burning fireplace with a built in gas fireplace. Perry came out to my house, gave me a quote, recommended a fireplace and helped me find a contractor. The service was excellent and I'm very happy with the finished product. I would highly recommend Perry and Lake Tahoe Specialty.
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April 2022 by D B.
We had them do a fireplace service on our gas fireplace at our condo in Incline Village. I was a bit skeptical on what would really be accomplished as there doesn't seem to be a whole lot that can be done on a gas fireplace other than vacuum out some dust. When I returned to our condo to see the results I was amazed. The rocks and fake logs were rearranged and cleaned up, the glass was clean, the fireplace ignited much faster and cleanly (it used to start with a big "whump" noise), and yes, all the dust was vacuumed out. The service was worth every penny! And these guys are a pleasure to deal with - you won't go wrong with them!!
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February 2022 by Jacques Ropert
Top service! Perry the owner and his staff are fantastic to work with, very dedicated. Perry helped me fix our gas fire in record time when it was getting very cold. Thanks again!
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October 2021 by Lawrence S.
I'm a long full time residence of the northshore in Carnelian Bay. 50 years! I have used Lake Tahoe Specialty since 1983. They are without a doubt the the most professional, knowledgeable, personal and honest company I've done business with. They recently repaired my gas fireplace that went out just prior to a major winter storm which is my primary heat source. From my 1st call, to finished repair was completed within two days. The owners Perry and Cindy and their technician Chris went beyond the normal Tahoe business to make sure I was repaired and ready for the storm. They cleaned my wood burning fire place annually though out the 1980's and 1990s until I replaced it with a natural gas fire place. The last repair was the second time they came to my aid to do an emergency repair to keep my family safe and warm! Tahoe businesses have changed over the years but their entire staff cannot be more professional and caring for those lucky enough to chose them for any service they provide! Their integrity is unsurpassed and a breath of fresh air in the Tahoe basin and Truckee areas. Do yourself a favor and do not Hesitate using them for a pleasurable experience and quality service. I cannot be more impressed and having been in business here for 45 years myself, find it refreshing to always have them to use for my own fireplace maintenance or repairs and refer them to those who want a job done!!
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June 2021 by Ellen G.
I have used this company for Fireplace Cleaning, Repair, and Installation of a remote control start option. Chris, the technician, was very professional, tidy and shows up on time. I have had to call a few times for over the phone assistance and their customer service is one of the best I have ever experienced. You won't be disappointed!
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February 2021 by Lara P.
There aren't enough stars to say how grateful I am for Perry and Chris and the whole LTSSF team. These folks are ASTOUNDING. They are super responsive and friendly and exemplify what it means to be a high-touch service provider.
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December 2020 by Jennifer K.
This business is very good. Perry, the owner, set up a service call for my gas stove. It was on the fritz, and the thermostat was not working. Perry spent a fair amount of time talking to me. He gave me some simple trouble shooting suggestions. All I needed to do was change all the batteries in the starter. And that was the problem. Perry is so honest and kind, he talked himself out of a service call . Thank you again for your help.
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March 2020 by J S.
Lake Tahoe Specialty Stove & Fire Place is the best! I have been a customer for approx 20 years. They have installed a gas fireplace insert in my original 1947 old school Tahoe Cabin which is the only heat source. Thru the years the storms, power outages, tree fell on my roof, etc.. have brought much need for the fireplace (only heat source) to be a reliable investment! The stove is 20 years old, virtually maintenance free and they know my equipment so if ever I have a doubt or concern they have always been there for me! I love this company so much that I had no hesitation (excited even) to install a second fireplace in a different cabin in more current day. I trust LTSS&F, they are in the know on my homes and my efforts to build, maintain and my property. I feel warm,safe and happy!!! I couldn't ask for a better team to do business with.
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October 2019 by Dyuti S.
Perry was totally knowledgable and helpful. He advised us appropriately regarding hearth (sizes, looks, vendors in case we didn't like what was available). They were in and out, did a great job. I've dealt with several vendors in the Tahoe area, and I was impressed with this operation. On the ball and professional. No excuses. Super appreciate. Thanks, Perry!
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August 2019 by Jeff M.
Chris and Perry are the BEST! They were so patient with us on the installation of our new gas fireplace. They did 5star work and it came out amazing. They are super nice and very helpful. Chris even came to our place after work and showed us how to work the new controls. I highly recommend them!!
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June 2019 by Allyson W.
Helpful and honest business. Twice over the last couple of years I've had a fireplace issue where I thought I needed a service call. Both times when I called, I was given free advice over the phone to help guide me to fix the problem on my own. Not many businesses would be so helpful or honest. Thank you! When the day comes that I do need a service call, I'll be calling you!
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March 2019 by Elizabeth C.
Thanks to Perry and his team, they have always been able to help with gas fireplace/stove problems, are a pleasure to work with and are good at diagnosing problems.
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December 2018 by Mary M.
Chris was amazing and so helpful as he walked us though troubleshooting our stove repair. Can't thank you enough!
