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March 2024 by Fajima Bedran
Nicole and Jay were helpful, thorough, and kind. Thank you!
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February 2024 by Craig Hayashi
Jaelen at the La Canada, was very helpful with our questions about the phone bill and AT&T U-verse bill. He is professional, but there is a relaxed atmosphere in the office.
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January 2024 by Jason Gordon
I came in to replace a broken phone and was very pleasantly surprised with the help I received. I worked directly with Nicole who was helpful, kind, quick, everything you want in a rep. Not only Nicole, but the entire staff I interacted with at this store was exceptional. I’ve been to many ATT stores throughout my time with the service and this by far was my best experience. I’m very grateful to everyone for their help and I will be going there for all my ATT service needs despite not living in the area. They do their company a service and I would recommend going to this store. Ask for Nicole when you do.
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January 2024 by patty dwyer
Had an excellent experience with Jaelen at the La Cañada store. He is very knowledgeable and provided exceptional customer service.
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January 2024 by Arbi Ghazarian
I went two days ago to get two phones for my daughters for New Year’s. Nicole and Josh were able to upgrade my plan and help me save $50 a month. However, there were some glitches with the phone upgrades. Nicole and Josh spent over two hours trying to fix the problem but they were not able to. Nicole promised that she would work on it the next day and she was able to fix it the next day. She called me to inform me that everything is fixed and the phones are ready.I gave the phones to my daughters yesterday, and they were very happy. I feel that Nicole and Josh went beyond the call of duty to help me out and make it a happy new year for my daughters. I’m very grateful to both of them :-)
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December 2023 by Shannon West
Jaelen was so patient, knowledgeable and has wonderful customer service! I lost my iPhone and he helped me order another one and once it arrived he even helped me set it up! Thank you for everything!
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December 2023 by Pop Phuvadakorn
AT&T corporate headquarters should recognize Jaelen for his excellent customer service. He was welcoming when I walked into the store, and took his time to help me. He presented me with multiple options, and I never felt he was pushy or dishonest. Notably, he explained each option very clearly and how each would affect the final monthly bill.
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December 2023 by Ashley
After struggling with Asurion all day to get my data recovered on my old phone (a service that was supposed to be covered by my insurance) and being told it would cost $125 out of pocket, Jaelen helped me figure out how to unlock my broken phone and gave me tips on how to use a usb mouse to transfer my data. After such frustration he was patient and really went above and beyond to help. Was able to finally recover and transfer the data!
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November 2023 by Kat Abelian
Excellent customer service by Mario! He is super knowledgeable, patient and kind. Been there multiple times for phone and plan upgrades, he does a great job of explaining and answering all questions and making the process easy.
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October 2023 by Sarah Cole
I had excellent customer service at the ATT store in La Canada this afternoon and I never leave reviews but the person helping me was so kind and good at their job I felt the need to come here and review his excellent service. I arrived at the store looking to upgrade my iPhone 12 mini to a new iPhone 15. I am not very tech savvy and felt very nervous about understanding the costs involved to upgrade, how much storage I needed, etc. Jaelen, the person working there, explained everything in great detail. He was so patient and repeated things until I understood them. You could clearly see he had helped many people like me before but he was so sweet and friendly. I learned that he was going to school for computer science. He clearly knew everything there was to know about iPhone technology and was very good about explaining it to people who were not as knowledgable. I highly recommend working with Jaelen if you go into the La Canada store. Caring, efficient, and knowledgable!
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October 2023 by Arsen Derderian
I went to this store to upgrade my iPhone. The associate at the store where not helpful and rude! I didn’t end up upgrading because I didn’t appreciate the way they where talking to me. I am thinking about canceling AT&T all in all. They expect to make money and give awful customer service. I will take my business elsewhere. I don’t recommend you to go to this store. Be careful. It’s up to you.
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October 2023 by N Stokes
Kenneth North is an exceptional associate. He spent almost 2 hours working on a problem that was the result of someone else's mistake. He was patient, polite, and respectful. That type of customer service is very rare. Thank you, Kenneth. Great job.
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August 2023 by J B
BEWARE. The absolute worst AT&T store. Joseph the manager absolutely incompetent. Joel, District Manager, also totally incompetent and a liar!! I have had an issue that has cost me more than $2000.00. I was assured by both Joseph and Joel this would be handled. Over 6 months and still no resolve. I have emails from Joel stating it was fixed but no. My bill has now doubled as he 100% lied and neither Joseph or Joel will do anything. Who owns this terribly run store?NOTE TO OWNER: WHY DONT YOU ADDRESS OR RESPOND TO ALL REVIEWS? YOUR store is run by incompetent and extremely unprofessional employees!!And your employee Illys is absolutely the rudest employee you have!! Contact me so I can share with you my numerous horrible experiences that I have had with him. He is unbelievably the rudest, nastiest kid and cannot imagine having him represent your store but from my experience, his supervisors are aware and claim their working on his poor attitude. Exact words of one of your other employees.
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July 2023 by Randy Hage
My wife and I visited this ATT store to buy new iPhones. Jaelen was our sales rep and we have never had a better phone buying experience. He is incredibly patient and knowledgeable. He made the process easy and it was actually fun. Jaelen is so professional, kind, and easy to work with. Highly recommended!!
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July 2023 by Sahak Dulguerian
I was in need of an upgrade after my phone’s screen started giving me issues. Ilyas assessed everything and was able to determine that I was still eligible for a full trade-in credit for my old phone towards a brand new iPhone 14. I was in and out of the store in no time, and all my iCloud info was transferred with no hick-ups! I highly recommend this store, staff is super friendly, professional and super helpful.
