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June 2022 by Don S.
The people are great to work with, very polite, clean facilities and they take the time to help you. But... the Website does not come up easy, online loan process is not user friendly, even the CEFCU employee trying to help me struggled with the process. Due to frustration, I decided to borrow my last home loan elsewhere and saved $3,500 in fees by accident.
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November 2021 by Renee Chavez
Unsurpassed service, great financial value. When other financial institutions are struggling to survive, Caltech Credit Union stands as s pillar in the banking community. Exclusive members only for JPL and Caltech community. If you can be a member, take advantage!
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April 2021 by Roger C.
I've been a member for ~ 15 years, and I've only had positive transactions with CEFCU. They don't treat you like a number like corporate banks, and they often have low rates on loan products, and higher rates for savings products - paid as monthly dividends. (You only need to maintain a min $5.) They have the feel of a neighborhood "Savings & Loan". They may not be good for an everyday account since they don't have a debit card and a lot of locations, but they excel at savings, real estate, and other loan products. If you want to be treated like a PERSON rather than a random account whose importance is judged on the balance, I would recommend CEFCU.
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November 2020 by Jamie F
Do not deposit your money here. In the middle of Covid and during the issues with receiving mail they sent my money to the State. When I tried to call them they had already closed down my account even though I never received a notice from them this was going to happen. Due to the current situation obtaining my money now will be timely and require extra work.
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January 2020 by Jonathon R.
Rude receptionist-dictator gatekeeper hangs up calls and doesn't transfer to requested person. When I called back she acted like she was put out I called and still wouldn't help me. Run away fast. They don't care what their potential customers think of them.
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November 2018 by Nick C.
Still no response from these thieves after numerous phone calls. They have absolutely no ethics or morals!
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July 2018 by Brian Dorn
Have been a member for 35 years.
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July 2018 by Cindy W.
Short lines and excellent service every time I stop in! All family members have accounts here. Highly recommend!
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June 2018 by Cindy F.
I have been a member since 1988. I have had a bank account with the CEFCU since 1988 and I refinanced my home with CEFCU. I am attempting to refinance my current home and there have been errors and delays. In addition, I have had to reach for updates. Refinance somewhere else. They do not know what they are doing. Very sad for the Caltech name.
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June 2017 by John Carlson
Have financed seven cars with them over the years. Great service, astounding rates (1.85% car loan as of June 2017). Highly recommended.
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April 2017 by Virgil Shields
I've been a member for 37 years. Service has been great although interest rates have unfortunately dropped.
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December 2016 by Alicia Benn
Excellent service all the time...