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May 2025 by Anusha Dahanayake
Always waiting for service , inefficient and never able to help efficiently .
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June 2024 by Lisa Han
Staff is always friendly
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May 2024 by Brian Shew
This has been a good branch for my businesses and personally
They’re easy to get into on both the business and personal side, and they’re proactive
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April 2024 by Lyle D.
Switched to Chase Business, regretting my decision every day! Do not use their Chase Quick Accept, fee are expensive and they will steal your money.
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November 2023 by NomadShabs
Quick, friendly service. Garry helped me open up a business checking account in less than 30 minutes.
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November 2023 by Joey A.
Every time I've come here, I've always received great service and have been in and out within a good time frame as well.
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September 2023 by Lacey L.
Integrity. This specific location have staff who lacks integrity. How do you expect customers to trust a financial institution if the staff themselves lack integrity? My dad is a senior citizen and is hard of hearing. He has a sticker with his name, address, and home phone number with the following message: IF FOUND, PLEASE CONTACT ME. He misplaced his cell phone on Friday, July 28, 2023. He used the house phone to call me during my lunch break freaking out. I asked him where he went and he told me he went to this specific bank that morning. He said he called this specific branch after discovering his cell phone was missing when he got home but was informed it wasn't there. I logged into his FIND DEVICE app with my cellphone and the app indicated that it was at this location. I told him to drive back to this bank and check the parking lot since he suspects he may have dropped it when entering his car. As he drove to this location, I sounded the alarm button. From the app, I was able to see that the alarm button would sound, but it would be turned off in less than 30 seconds. The alarm will sound continuously for 5 minutes unless it's turned off manually. Realizing that someone must have picked up the phone and turned off the alarm manually, I locked the device and wrote a message for the finder to please call me back. When my dad got there, he used my mom's cell phone to call me and tell me to sound the alarm. Again, I turned the alarm on and someone would manually turn off the alarm sound in less than 30 seconds. I kept turning on the alarm and it would be turned off in less than 10 seconds. I asked them both to see if they heard the alarm and they both said no. I decided to call his cellphone. His cellphone would ring and no one answered. I sounded the alarm again and someone manually turned it off again in less than 10 seconds. What this means is that whoever has his cellphone is purposely ignoring my dad's calls, the IF LOST, PLEASE CONTACT sticker with his information on the back of his phone, the message on the lock screen to call me, and purposely turning off the alarm sound. So I told him to go inside the bank and ask for his phone back since I know someone has it and turning off the alarm on purpose. He went inside the bank, asked for his phone, and a lady brought it out. He called me and told me he finally got his phone back. What this tells me is that whoever picked up his phone lacks integrity and empathy. For a senior citizen who is hard of hearing to call and ask to see if anyone had picked up his cellphone only to be lied to is very sad. This individual doesn't seem to have a a conscious since they purposely ignored the sticker on the back of the cellphone, the message on the lock screen, the missed calls, turning off the alarm manually, and lying to a senior citizen who is also a customer of this financial institution is a joke!
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September 2023 by Trang S.
This review is long overdue -- Albert Magat has been so helpful to me over the years that I followed him to this branch when he moved locations. I've received exceptional customer service when I needed to make changes to my bank account. There was another helpful account manager who helped me out when Albert was out sick, but I can't remember his name. Regardless, both these representatives, along with their manager who coincidentally is also named Albert, deserve kudos for their five-star service.
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August 2023 by Peter S.
I wanted to take the opportunity to strongly recommend Angela Bagumyan at Chase Bank for her incredibly detailed, efficient and prompt assistance, always achieving positive results!! Although I literally live a couple hundred feet from a Chase Bank located in Altadena, I find there is no comparison with the service I receive at the La Canada/Flintridge branch! I will continue to unreservedly refer Angela to anyone who needs such refreshing professional help with their banking.
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December 2022 by Mary E Beltran Lamel
Very nice and helpful.
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February 2022 by jack tossman
we love this branch! even tho we are not local we still consider them "our branch". wish all chase branches were this great!
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October 2021 by J D
Carlos Lopez at the Chase Bank in La Canada Flintridge is the most rudest person. He is a liar and won’t even help his own business customer to release a hold when the other bank already released a hold. he said its his discretion and he won’t do it. I signed the check with my signature and didn’t put the business name. they cleared other checks that I signed but not this one. It is actually personal because I questioned him if he called wells fargo to get the hold off and he didnt like that.
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October 2021 by Brendan L.
I have never dealt with more useless employees of a business in my life. It is mind-blowing that their credit card department actually has employment, despite not being able to actually do their job. I should have known when Ramos was significantly late to my initial consultation to not do business with them. Instead I gave them the benefit of the doubt and wasted two months.
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February 2021 by Taline G.
I had the most disturbing experience banking at this branch. Albert the manager invaded my privacy by actually speaking Spanish with his teller that was helping me. They were talking about my account because he pointed at the screen and then she told me what he said in order to move forward. Which was basically that she is not able to help me with my request! It was interesting because I was standing there waiting for them to stop speaking Spanish and I actually thought that wow how crazy he's Asian and he speaks fluent. When I called to complain about how violated I felt he started screaming at me that he's actually from Asian descent???? So you're telling me Albert.... DONDE ESTA is Chinese or what? My teller was Spanish and she seemed to understand you perfectly! As a matter a fact if it was English I would have no problem explaining what the conversation was. Unfortunately when I spoke to Albert over the phone he was accusing me of making this entire thing up. He said "how could i speak Spanish if I'm from Asian descent"Basically saying that I hear things now. I'm actually scared how aggressive Albert was on the phone and how quick he was to defend him not speaking Spanish that I'm scared for my safety at this point since my name address and all my info is accessible to him. I cannot believe chase hires such disgusting employees but I will not be banking with chase any further and Ill be sure to take this further to ensure my safety.
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February 2021 by Jane A.
Elitist and very snobbish atmosphere. It made me uncomfortable banking at this location, I went there for one purpose. The brief transaction took a few short minutes but the environment made me feel uncomfortable. I had a feeling they were sizing me up and discriminating against me based on my appearance. It might have also been the other clients looking me up and down as if I didn't belong there. I felt like they serve an exclusive type of clientele. I've banked at Chase branches all over Los Angeles and I will avoid this particular branch in the future.
