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July 2023 by William H.
This is all done 20 days before my trip was planned plus out of backup to have it delivered overnight for my home address The phone number for vetco is the one in La Canada/ Glendale. Went to the vetco clinic in Pasadena on Arroyo Parkway to get a heartworm test and Heartworm medication as I was planning on traveling my Summer Place in Michigan. I could only get the medication I needed only if they did a heartworm test first. Went down and spent $45.60 for the test they emailed me a prescription for Heartgard which was not what I wanted which was Simparica Trio Caramel 11.1-22 lbs. The emailed me a prescription not what I wanted but was useless because no Pharmacy will take a prescription coming from a customer. I contacted the pharmacy Allivet the 11th the day after they did the test I also called vetco that I wanted the prescription sent to them. Every time I call to follow up to see if they received the request for the medication from Allivet. They said that is being handled by a pharmaceutical staff and they have only email contact with them and they would email them to have it expedited. I even had a conference call that had both vetco and Allivet on the phone at the same time. When I called on the 13th to make sure it was taken care of they said it was going to take three to five business days. When I called on the 18th they again said it was going to take now 5 to 6 business days now because it's so busy season. Every time I spoke to somebody from the staff on the vetco line every time they would say it's going to take 5 to 6 days or 3 to 5 business days and it was being escalated and if I called on the 18th the 22nd the 27th every time it was being escalated and would take 3 to 5 business days or five to six business days depending on who I talk to. They never ever sent the medication prescription over. The only reason I did the heartworm test was to get the medication. But they never called the prescription in and never took care of it. That was a month and a half ago. I left for Michigan on the 30th with an overnight envelope for my neighbor in case the medication was delivered while I was away but it was never sent. Allivet sent me an email that they had reached out to vetco's 11 times, I continue to call them hoping to get it done before I left and sent to my Pasadena address. I wish I could give it less than one star. I paid for a pharmacist to give me a prescription but the only way they do it is if they will fill it for $187 and they won't send it to anybody else. In addition prior to this I ordered my dog food from them online but when they didn't have it they wouldn't send me any notice and when I would follow up to check on it they said they're waiting for it to come back in the stock. Then 3 weeks or 4 weeks later I would get an email that they haven't got it in the orders been canceled. I used Chewy from now on, much more professional and a cheaper price or the same. IF YOU HAVE ANY PET NEEDS USE CHEWY INSTEAD. Trust me you'll thank me
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June 2023 by Yasmin C.
I came in today for the first time at this location to pick up a bag of dried kibble for one of my clients. She had paid for it online and all I had to do was pick it up. The young lady that helped me was very courteous and helpful! The store is clean and well organized! Parking was easy to find and there was plenty of it on a busy Saturday. Thank you Petco!
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May 2023 by Janette S.
Thank you Eddie. Zoey always looks gorgeous and is happy after her grooming by you. I appreciate your kindness and how gentle you are with her. My little Zoey is fearful and delicate and I've had bad experiences at other groomers. Eddie @ Petco is awesome.
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January 2023 by Nikki C.
Trying to order online and they don't carry the same brand of dog and cat food. Don't you assume owners would like to pick up dog and car food at the same time? Why is It so complicated to find one brand I always get
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December 2022 by Jen M.
Ayla has been grooming my poodles for years (followed her from Petsmart to Petco) & she just went on maternity leave so I decided to have my poodles groomed by Amiee & Jack/Hagop. I called in & specifically asked who is best for poodle cuts & Jack told me Amiee & himself were good so I scheduled my appointments with them. Amiee did good, I can't tell a difference between her cut or Aylas cut. But oh my, I would suggest keeping your floofy poodles away from Jack. Ayla has used my 2 poodles for grooming training about every 8 weeks for the last couple of years because they are well behaved & enjoy getting groomed so I know it's probably not my dogs fault that she turned out looking the way she does.... Her top knot it almost non existent & the ears are weirdly layered with some missing chunks & look very choppy, she honestly kinda looks like an emo kid ready for Warped Tour 2006. Lol! Take your poodles to Amiee! Also, there was a new fee for "shave brushout" that I have never been charged for before & I was told by Jack that's it's due to them shaving a "poodle face" on my dogs... I would assume shaving a face would be included in the grooming fee but apparently it is not... this face shaving fee was $10 for my smaller poodle & $15 for my medium poodle. I hope Ayla is back from maternity leave soon because with her gone & now there being an extra fee for shaving a face, I might be looking elsewhere for future grooming. $88 plus tip for a 27lb poodle & $75 plus tip for a 18lb poodle... Petco now costs almost the same amount as a mobile groomer to come to my house.
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October 2022 by Brenda A.
I've been coming here for a year for my dog's grooming . My dog fell in love with the groomer Katherine P. She was very caring and gentle with him. Does anyone know where she went?
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September 2022 by Christina L.
What a wonderful, dog friendly, well- run PetCo! Literally the BEST Petco we have ever been to and we have been to many from West LA to Pasadena over 9 years. Today was our first time at this Petco and we will be back. We made an appointment today to get our big fur baby - golden retriever - his shots since his vet was booked and we were on a restricted timeline. Amazing & caring staff took care of us - thank you so much , Cesar and the most gentle Vet, sorry forget her name. Also informed and caring front staff - Eddie and Natalie helped us tremendously! Highly recommend this particular Petco!
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July 2022 by Beatriz Cuna
I call the customer service line to obtain the records for my pet but since I was not the one who took him they wont released that information to me. I even asked if they could fax it too his vet and they refused. This is so unfair to my pet since now I cant make a routine appointment for him.
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July 2022 by B F.
I took my Maltese/terrier for about a year and he saw two groomers. A new groomer was assigned, who only cut half of his fur and called me to come pick up my dog bc my 12 pound dog was being uncooperative. They butchered him! I wish I got the name but they refused to tell me. I was referred to Pooch Pawlor in Glendale and have been happy since. Jason, from Pooch Parlor re-trimmed him and we have been going there since.
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May 2022 by Emma A.
Had my dog groomed with Robin and was very impressed with how good he was with my very shy pup! He also did me the courtesy of setting up her next grooming appointment without me needing to ask.
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May 2022 by Kevin H.
I just want to say that this place needs more people like Shauntea. She was amazing and patient with us while we were trying to figure out some issues with their app and getting registered for the petco insurance plan. Very thankful she was so nice and helped us with our issues. We shop here often and we both work in customer service so to have someone really take good care of us made us feel even better.
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April 2022 by Nicole G.
This Petco seems to operate at whatever hours they want to. The store currently has a sign up that says "Store Operating Hours: Friday: 9:00am - 7:00pm" but if you look at their hours on Google or Yelp, that says they are open until 9pm. Please do your customers a favor and keep the hours listed for your store online up to date. I've been sitting outside the store writing this review for the last 5 mins and have seen three customers walk up to the doors and walk away angrily upon seeing the sign. It's really uncool to have to drive all the way to your store to find this out. The last time I came at 7:30pm they supposedly had flooding so they were closed that day too. Once before that they had a sign on the door that said "Temporary hours: open until 5pm" (on a Tuesday). I just can never seem to catch this store open. Employees are usually unfriendly and unhelpful too. The Petco employees and store in general on Arroyo in Pasadena is much better.
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April 2022 by Dee L.
Shaving Cut & bleed The groomer recommended a puppy cut to get rid of my dog's matted hair. She seemed very knowledgeable and nice so I agreed with her proposal. She asked me to sign a waiver haphazardly. She did not explain in detail nor provide a copy for me. We didn't notice the cut until the next day and we were shocked. We called customer service to report the incident. When the grooming manager called. He showed no empathy and blamed us for his matted hair as the cause of the injury. We will not come here again.
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January 2022 by Neal N.
No sure whether it's supply chain issues or what, but the dog section had a lot bare shelves. However, the associates at the store did recommend other choices, but my dogs are extremely picky on what they eat.
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January 2022 by Tamara D.
Thank you Robin for Luna's first grooming session at Petco! He was amazing! Truly appreciate you!
