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September 2023 by Jane A.
I went in here to make a simple deposit and the tellers were profiling me and looking into my bank account. I felt discriminated against at this location. I avoid going inside this location if at all possible.
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August 2023 by Mar M.
Great service always by management! Everyone greats you well and service is amazing. I can't be satisfied enough as any time I needed assistance they treat me as family . Entire stuff is helpful and knowledgeable on all the aspect starting with the new tellers to bankers to the manager! Really appreciate of what they do and how do they take care of every single client. I have all my friends and family banking here and I know everyone is happy with this branch. And a lot of people came to this branch from Glendale area because of management. She came from that branch and we all followed her to la crescenta! Couldn't t be more happy ! Don't hesitate come and bank with this bank specifically with this branch !
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July 2023 by Cesar R.
Horrible service, unacceptable customer service, I walked in and out in literally less than 1 minute. They refused to help , refused to explain why . Younger Armenian type rude unprofessional, lying to customers saying options are gone that would help me out . Doesn't say why just says options to help out customers are gone . Don't go there . Try Los Feliz or Glendale locations 1000x better results.
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December 2022 by Paul T.
That old man teller when he talked to me he was like shouting..there's only 1 old armenian guy..I was asking him why I gave to wait to deposit an( insurance check 15000 signed by the mortgage company and me and my wife signed and we had acount over 20 trs ago he said with high unprofessional voice JUST WAIT! so I waited for the manager here's she come in from the front door with 2 bags of ralphs [ there's a market in that shopping area] so she was shopping st 2 pm using the bank time then she talked to her self..oh..let me put it in my car..she went back to her car here's she comes back 3 minutes later she asked me you need help? Without greeting me I said yes she looked to tge check 2 second and said we don't dep 3rd party check I said the mortgage company signed it ..I did it before is the rules changed ? She just walked away telling me send it back to your insurance let theme pit only me and my wife name..I said impossible they want the mortgage name on it to see if I fixed the place ..and the mortgage company got some pictures of my damages area its been fixed..please I want to deposit the check I allredy paid tge contractor..she just walked away..this female supposed to be only doing coffe in the branch and to cleaning job..she don't deserve to be manager..I will CLOSE MY ACOUNT AT CITI BANK SOON..by the way I went next door we have another acount checking ONLY UNDER MY WIFE NAME we spoke to tell teller..she understood our problem with citi bank she did couple of calls I gave her my driver license she deposit it in my wife acount available immediately..THATS A CUSTOMER SERVICE..tge Armenian manager at citi bank n lacresentaca 2621 foothill blvd lacresenta ca 91214 . 818 330 6141. Doesn't deserve that job thankyou foe your time. Boghos and Marguerite Tovmassian. Citi bank acount and 2 credit card holders..they deserve zero rate
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November 2022 by Molly L.
FYI If you are not a Citibank customer you will not be allowed to get quarters from this location. Yes, businesses have the right to refuse service.Chase, Bank of America, and U.S. Bank however will gladly help you. Also these three banks have only ever asked how my day is, NOT "are you one of our customers?"Sorry Citibank, this isn't a club and exclusivity doesn't sell me on becoming your customer. Money is money.
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January 2022 by Google user
It’s convenient location to do banking ,staff friendly, and helpful
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January 2022 by Aura L.
Manager is inefficient at keeping his staff trained to do all transactions. His name is Razmik Arakelyan. None of the two tellers were able to do a simple international wire. They told me I had to wait for him. I waited for Mr. Arakelyan patiently for 20 minutes while he attended two other gentlemen. When he finished his business with these two gentlemen and they left the bank, I was not invited to come sit at his desk, he ignored me!!!! I got up and went to sit in The chair in front of his desk at 4:40 . I tell him what my business is if he could help me. Then he lies to me and tells me that the tellers can do that job. I then proceeded to tell him that his two tellers cannot do the job because they sent me to him. He then tells me he has too much work to do that he can't help me do my transaction that day with 15 minutes left before closing...come back tomorrow. Very disappointed with Citibank representative. I need to find another bank with better customer service.
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May 2021 by Rita G.
Worst ATMs in all of the Citibank's I have been too. Either there ATM can't accept cash deposits or cannot withdraw. Deposited cash on Friday and the amount is missing from my account. Called Citi and they said they have to investigate and will respond within 10 days. Horrible when you take my money and saying 10 days to investigate when I have bills to pay. Horrible, horrible
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April 2021 by Aram V.
This is one of the best branches. The business is under new management and everyone delivers exceptional service. The branch manager is amazing. She always helps me
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February 2021 by Lucy G.
Heaven forbid u ever have to file a FRAUD claim with this disgusting so called bank. I did unfortunately and have filed 3 times, going on my forth try. Citibank does NOT acknowledge FRAUD! After the fact, I find out the gift card scam .....but this bank does not accept it as anything but a normal transaction. Unbelievable. I would have lost thousands if it wasn't for the good bank of Wells Fargo----returned funds no questions asked! So I obviously left Citibank in every which way. Citibank is hell bent on not accepting an undeniable fraud claim!!! Plus if u bring in ur old paperwork they will not recycle it! Wells Fargo will recycle for u. WARNING----Stay far away from Citibank!!!!!!!
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February 2021 by Robert Danial
It’s convenient location to do banking ,staff friendly, and helpful
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January 2021 by Shannon S.
My identity was fraudulently used to open an account and it took me 8 calls and over 2 hours to report it because they would transfer me and leave me on hold indefinitely, only to disconnect my call. I suspect that all customer service is handled overseas. It's not like Americans need jobs!
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November 2020 by Valentin Despa
Only let's withdraw $800.
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April 2020 by Alexandra H.
My husband and I have had a bank account and Safety Deposit Box at this branch for years, and we still do. The bank staff are usually friendly and helpful (though difficult to reach by phone). About 8 months ago, Chris Maro, a new accounts salesperson, promised a bonus of about $600 for opening a new account and making a large deposit. He said this was part of a promotion by Citibank. We opened the account and made the large deposit. Several months later, when the bonus was due, it turns out that Chris had promised something that was not within bank policy. So, we were not given the bonus. Then, I spoke with Daniela Norton, the branch manager. She spoke with Chris and determined that the promise of a bonus had been made. She told me that she would make sure that we would receive the bonus as promised. She said that she would also correct Chris, who had not followed bank policy. However, a week after I met with Daniela, I received a letter from Citibank saying that the bonus would not be paid. My husband and I run a small business. When one of our staff makes an agreement with a customer, and the customer does their part of the deal, we fulfill the agreement. We do this even if the promise made was not within company policy. Then, we correct the staff person. This is how business is done in the U.S. and why we can trust the word of company representatives. If this were not the case, it would be very difficult to do business. Citibank made $19 billion in profits in 2019. It is shameful that it sold out its integrity for $600 and has chosen to undermine the culture of customer trust that it so benefits from.
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July 2019 by Jim C.
Amber is excellent. Normally this branch is well run and I have personally witnessed customers being unreasonable, but the bank employees behaving quite well. Seeing unfavorable reviews here I suspect the customers are being unfair. Calling here may be a disappointment as you might be transferred to a Citi call center...not so good. That forces you to visit the branch for better service.