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October 2021 by Sa8nford F.
Yesterday was the final straw. I asked to change to a bigger safe deposit box and was told that "corporate" had pronounced that no new boxes could be opened despite having several boxes available. This meant I could not get a bigger box since that would involve closing my old box and opening (no longer allowed per corporate) a new bigger one. Previously Chase created two major problems. First, my mother wrote me a check for a large sum. When I deposited it, Chase put a hold on it. No problem. Unfortunately, my mom wrote the check on the wrong account so it bounced. Again, no problem, Chase took the money out of my account, but (BIG PROBLEM), they also left a hold on for the same amount and I was now overdrawn, per Chase, the full amount of the check less 200 bucks. So now, even though I had a significant positive balance, they claimed I did not and bounced several transactions. In another master piece of service, one of their east coast employees, either negligently or fraudulently, let someone change my account information in what could only be an effort to steal my money. Fortunately, I happened to sign into my account about the same time and noticed the change. A call to Chase 800 number put an end to the attempt, but I had to change account numbers and reset all my sign-in info. I meant to leave Chase long ago but inertia kept me there - but no more.
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January 2021 by angela l.
I went in this bank, as a long time Chase customer, on a Friday asking for "signature guarantee" validation service. There was only one personal banker working and he was busy with a customer. The cashier was very considerate suggested me to write down my name and phone numbers so he would call me back later. A week went by, no phone call whatsoever! Should I give Mr. Jamie Dimon a call?
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September 2020 by Innesa Z.
Mask policing here, I was ready to move business accounts and this lady chased me down being so obnoxious. Apparently their own mask and a shield didn't work for them! Sheep!
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October 2019 by Gary G.
Beware of their 'bait and switch". I opened up an account per the terms of one of their incentives. After the incentive never was applied I received lots of "please accept our apologies" and "we made a mistake". What a bogus company. Stay away!!
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June 2019 by Sarah D.
Thank you Gerry for your help and kindness. I made a mistake with my account, came to a Chase at 5pm on a weekday. I did not feel rushed. Gerry handled my requested with ease and simplicity. I felt welcomed and treated very well. Thanks again Gerry. 10 stars to you!!!
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July 2018 by Geraldo G.
you might as well place your funds under the mattress. There is no bank worst than Chase. Do yourself a favor and check around before losing your funds with this bank.
