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August 2023 by Isabella
The guy with the tattoos (I wish I caught his name) was super pleasant, helpful and patient. Overall great customer service
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March 2023 by Henry Monster
BAD BAD EXPERIENCE and disappointment about the personal.The person who attend me since the beginning was with a fatal attitude, was rude, disrespectful, even racist, even though I knew I was Latino and he is also LATINO. His name: Daniel Najera of the Sunglass Hut store in La Jolla Village store number 4570. The only thing I wanted was to ask about my daughter's Ray Bans warranty because she really needed them to protect her eyes and one of the screw fell off. This person was not only rude but also incompetent since he did not know anything about warranty. Lastly, this person had really gross fingernails, I think if he's going to be picking up glasses for people to try on, he should have better personal hygiene.It’s a shame :(
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October 2022 by Clayton Nelson
Daniel was awesome assisting me find my new everyday sunglasses. Appreciate their expertise and quality customer service.
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September 2022 by Boris Fratkin
I have stopped back at this store after buying nice Tom Fords a year and a half ago or so. Turns out the Tom Ford glasses deteriorated during this time and the inner special protective layer almost looked melted-like.Julian, I believe the store manager, has taken quick care of the situation after examining my pair of sunglasses. He determined they were indeed defective after careful examination and comparison to the identical new ones they had in the store.Julian was able to swap the 2 and give me the new ones, free of charge, and also awarded me with another 13 months of their protection plan (which was already expired). These are Tom Fords we're talking about.It's customer care like this, that makes all the difference for me. He definitely made the BIG difference. My wife and I will be definitely returning to this location. Thank you Julian!!
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September 2022 by Joe Carrillo
staff was very friendly and not pushy at all. Shows me exactly what I wanted and the checkout was a breeze.
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January 2022 by craig muehleisen
Today, January 16, 2022, I spent time at the Sunglass Hut, located on 1049 Prospect Street in La Jolla, Ca. 92037. While looking at the Ray Ban selection, I was greeted by Daytona. She was very helpful, kind and patient. Daytona is an asset to this company. Because of her kindness, I purchased 3 different pair of glasses.
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January 2022 by Lugarda Van Houten::;
Wonderful customer service and a beautiful store.
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April 2021 by Joanne Altman
We went in to just look !! Quinn was our salesperson, who was very knowledgeable and gave great customer service!!! We walked out with two fabulous pair’s of Gucci and Tom Ford glasses!!!!Thank you!!!JoAnne Altman
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April 2021 by Mark Lillard
Stephanie charged my 11 year old son $204 for ray ban clubmasters. Literally went to Ray Ban’s site and they are 154. Shameful.
