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April 2024 by Kai G.
I recently bought a 8-foot imperial pool table from Billiard Direct. The table was delivered very quickly (2 weeks after the purchase) with great quality. The installers are very professional and nice. I saw a small defect on the felt the next day after installation, then I contacted Brandon, who is very helpful. Then he reached out to the table cloth provider (simonis) who agrees to give a free replacement. I really appreciate the free replacement since there is a labor cost on Billiard Direct. The customer support from Brandon is awesome. I strongly recommend to shop in Billiard Direct since buying a pool table is not a small investment. If anything goes wrong and if you go online shopping, the customer service is not guaranteed.
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October 2023 by Its Me
Definitely my go to for all my billiards needs. Brandon and his staff are amazing. From helping select the product right for you to answering all my questions. This is my 1st stop for my equipment and a must stop if I'm just passing through the area. Keep up the great work
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October 2023 by Stephen Sheffield
Got a new tip installed on my pool que. Gentleman was knowledgeable and helpful. Great place for pool and dart enthusiasts!
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August 2023 by J Daley
Great place have purchased all of my billiard supplies here Brandon is always helpful and personable
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July 2023 by Beth D.
I was in need of a quick pool table move as we were up against a move out deadline. I called on a Tuesday to get a quote and called back on Wednesday to get the table moved on Thursday. Brent was super professional and informative. I haven't owned a pool table before so he took the time to explain what the service entailed and why it was good to use a billiards moving company as opposed to doing it myself. They squeezed me in as a last minute appointment and no regrets! The move team was fantastic. They were on time and on point moving the table carefully from the previous owners home to mine. When they arrived they brought all of their own tools and got right to work. As I watched how they plan, level, put back together, and finish the reconstruction I realized this is not a job for the inexperienced. Pool tables have a lot of heavy and critical parts and without them I am certain it would still be sitting in pieces in my garage. After about an hour and a half of professional set up we were able to play our first game. It was so good! Perfect is truly the description and the price was right! I felt cared for and not gouged. Great company to work with!
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June 2023 by Matthew Kadash
The guys here helped my game out a lot! I had a chip in my stick and didn’t have proper protection for transporting my cues. They also re-tipped both my cues on the spot and let me try them out in store. They gave great guidance on how to better my game! I joked that I would only leave a great review if I came in 1st at the tournament that night, but I came in 3rd and that was my fault definitely not theirs!! ???
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June 2023 by Ben Bradley
Brandon's expertise is unsurpassed. If you need something billiards or darts related, he is your man!
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May 2023 by Kevin Franklin
Crammed to the roof with pool tables, which are my interest. There are other game tables as well. I was shopping for pool paraphernalia, and they have lots.I typically order online, but I was in a hurry. They had the items I wanted at reasonable prices.
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May 2023 by John
Great customer service, fast shipping! Perfect
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March 2023 by Vanessa Lee
I am a little nervous when it comes to buying stuff online, especially my cues! I saw a jump/break I just HAD to have. I called, can't remember exactly who I talked to, but very nice, understanding and answered any questions I had without losing their patience with me. I can be hard to deal with sometimes. Anyways, I received my stick and I am IN LOVE! So I just wanna say thank you so very much. You were right, the PURE X is amazing and I love the grip. Any of my friends from Chattanooga looking, I will definitely send them your way! Thanks again ????
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March 2023 by Joshua Robles
Very knowledgeable about the game and the product which he sells.
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January 2023 by Eduardo Motino
I received my Predator cue yesterday from Billiards Direct. I'm content with the packaging/bubble wrap, and extra add-ons I received with the shipment. Brandon shipped my order within hours of receiving it. I also called him to confirm whether my shaft would come with a BVP or WVP because this isn't clear when placing the order online.Unfortunately, I waited longer than expected due to the EOY holiday and UPS being closed for business.Nonetheless, I'm excited to see what this P3 and Revo technology is all about.
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November 2022 by L G.
Big thanks to the guys at Billiards Direct!! I brought in three cue sticks for tip changes and cleaning. They completed all three while I had a quick bite at the deli across the street. The sticks are like new now! I was looking to possibly upgrade my cue as well. They answered all of my questions. They were beyond patient. Seriously great guys! They recommended a nice cue in my price range and were not pushy at all. I drove down from North County. It was well worth the drive. The Downtown Lemon Grove area is so cute. Lots of places to eat and shop while you're there too! Highly recommend Billiards Direct!
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October 2022 by Marcus Laniohan
Awesome buying experience. Great customer service. Huge selection.
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October 2022 by James Taylor
The staff will give you plenty of time to try various cues and darts out (while giving you their professional opinion in due time) to find what suits your needs. It's a process to find what works for "you" and for people that want to be good at their game, they understand this. I'm in the process of replacing a 33 year old Bob Renis cue and this is the first place I thought of while trying to find a "replacement" (my dad got me the Bob Renis cue when I was 14). The staff is friendly and VERY helpful since they take interest in the same hobbies, sports, professions that we do. I would highly recommend checking the place out, at the least. Small business front but a ton of knowledge in the staff. And if they recommend something and it doesn't work for you, they'll listen and accommodate your needs, all while letting you try various options to make sure YOU are happy with YOUR final purchase.
