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March 2023 by 0 0
Take your money elsewhere. Don’t waste your time on an institution that’ll treat you like a criminal even when you bring your identification and proof of address in person. Thankfully there are plenty of better options.
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March 2023 by Shayne Marrero
Rude clerks thats it
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December 2022 by Stephany L.
Don Dulay did an amazing job helping and guiding me through my refinancing process. He explained everything thoroughly and to my best interest, definitely recommend and overall very happy with my experience.
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December 2022 by Roberto S.
The La Mesa Branch was very helpful in getting me my auto loan! Everyone was super communicative and willing to answer any questions I had along the process! Huge shoutouts to Don and Summer for helping me finance my first car!!
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August 2022 by BB A.
Wow!!!! Fantastic auto loan rates, wicked fast response. Applied, approved, funded in one day!!! Exceptional rate on extended mechanical service agreement on my loan (50% of dealer's offering). Jesus Hernandez and Alicia Isbell gave STELLAR Service and El Cajon office cut the check speedily!! Thank you all so much!
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July 2022 by Christopher Baugher
Worst experience ive ever had i usually go to el cajon location and have been a member for around 9 years now but after my experience here in la mesa im looking for a new bank. I went to deposit my money for the week at about 9am they must just been starting their shifts because she was only the second teller to show up, she argues about my mothers account being negative which the only account i ever had that was joint with her was a teen account when i started which was closed out due to zero balance for so long. She threatened to take my money to repay the balance even though due to personal issues i have zero contact with my mother for quite a while now. After all these years here i never once been yelled at by a bank teller in el cajon
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July 2022 by Melissa J.
I went into this branch to cash a $3,000 check from a friend. I was greeted by a nice young woman in a blush colored blouse. I told her about my situation and I was willing to open an account. She told me to wait and someone would help me establish an account there. The person that was suppose to help me walked by me several times. I then jumped back in line because I felt ignored. I was told that they were about to close and they didn't have enough time to open an account for me. My check was then passed to a Hispanic woman at the back desk and then FROM HER DESK SHE YELLED, are you sure this check is good? (My check was from long standing members of this credit union) I was so embarrassed by this outburst. She not only did it once but twice. I decided to not only just cash my check but I refused to do business with a place that treated me like a thief. I do not have an account with this place and if you're a minority I would take my money elsewhere....they are not kind to people of COLOR. THEYRE TERRIBLE. Someone reached out to me to try and fix the RACIST situation but I had already been burned. This is not a good place
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July 2022 by Ginger D.
They reached out and reversed the charge. I guess loyalty matters. Think I'll stay after all. Thanks NICU!
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June 2022 by Joe R.
Horrible customer service. Impossible to get through. Wasted an hour on phone and never got to an agent.Drove to my local branch and IT IS CLOSED! No mention in the reams of marketing junk mail this disorganized credit union sends out. If you cannot reach customer service what good is it?Go anywhere else for y9our financial needs.
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July 2021 by John G.
Every time I've gone to this branch, there are never enough people working. Every time I've been told that someone is "running late" and I've had to wait a long time for help to open an account, apply for a loan, etc. I even tried to complete a car loan application online to avoid going in, and after they asked for my communication preference, via email, they insisted on me calling them to get more info, instead of just sending me an email. Why did you ask my preference if you were just going to disregard my choice?Their lending policies are ridiculous with regard to income documentation for a car loan for a customer with excellent credit, especially since I have my business and personal accounts with the branch, and they can see how much money moves through the account every month. I regret having anything to do with NICU. I'd rather pay high fees at a real bank and get some service. Do yourself a favor and don't waste your time. Just take your business elsewhere. I will.Update. Even though I have clearly stated I do not prefer to be contacted by phone, they keep calling me. These people are awful.
