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December 2023 by George Cota
Costco tire shop in Carlsbad Ca. replaced my original Toyota tpms after buying new tires from them and now my tpms indicator lights up and does not show my tire pressure.I've replaced my tires once before at another tire shop and never had any problems with my tpms.
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October 2023 by S A.
Received very bad custom service from "Andy" at tire center . My appointment was at 6 . Didn't get out till 8 . After They finished my car 2 hours later he saw me standing outside the garage waiting for my car to be pulled out , he went worked on another car instead of pulling out my car.
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September 2023 by Christie D.
Here's my super boring adult story. I bought 4 tires from Costco about a year ago, this includes the roadside hazard warranty. Standard stuff. So drove to Vegas,caught a nail or something, slow leak, made an apt. Took to costco. They repaired the flat, I drove home. Next morning, a Friday, it was flat. Okay, it happens, I call and whoever I spoke to on the phone says, oh so sorry, can you come down and we will get you right in since you were already here? We dont have any apointments today or next week but we can get you to the front of the line. I say can I come Monday (this was Friday and traffic sucks after work) and he says yes, I have a note on a tire for you in case we need a new one so you'll be good to go either way. Great I say, see you then. I get here today, Monday, they tell me after I relay the message from the employee and what happened, sorry, walk ins are a 3 hour wait by the manager. I assume he's not understanding what one of his employees said so I go to the garage and wave a guy over. I explain what happened again and that a person, yes I should have written down the name but cmon, you have 6 guys here Im sure someone remembers, he explains to me like I'm a little slow, see what happens is if we squeeze you in it pushes everyone back. I end up having to be a karen about it and tell him I would have made an apt if you i hadnt been promosed a fix due to it not being fixed but the guy said just come down. Even with an apt. This place is slow AF. Like maybe they grow the rubber and make the tire, I'm not sure OR it's an opportunity to send folks shopping. My point here, is don't tell a customer on the phone you're sorry the fix didn't work and that you'll make them a priority if you arent going to stand by the promose, just tell them they need a new apt(which is still crappy but at least honest). Not sure if other sites are better but skip the la mesa tire service. Do better costco. Evans tire is just as affordable and better service then hit up costco for the patron and Koren BBQ almonds.
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July 2023 by Kathia Brown
Went there this morning to get my tires rotated, they called me to say they couldn't do it because they didn't have the tool size 18 to remove the lug nuts caps and said my lug nuts were a hazard so I went to pick up the car, they called a second time to say they could rotate the tires if I bought new lug nuts, I said I would just take it to a different tire shop. Took it to discount tires and they were able to do it all. Costco employees did not tell me they broke 2 of my lug nuts when I picked up the car. Horrible experience. Don't buy your new tires there.
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April 2023 by Destynie Arechiga
My experience shopping today was awful. Never in my life have I been through such a demeaning situation. Ken, Kenneth, thank you for such an unpleasant experience. Keep up the racism it will really bring customers coming back!!! Especially being a woman alone with my child in need of a battery obviously to start my vehicle to leave the lot.
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March 2023 by x-mas Stoneview
Had to get tires rotation they said it would be 1hr and a half got done in 30min. Thanks for the great work.
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January 2023 by A Tang
Had a flat tire and they really saved my day. Made sure my car was safe, came back next morning to it all fixed. It's nice that they are open daily.Highly recommend. Service was stellar. Thank you!
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January 2023 by Anna Tang
Had a flat tire and they really saved my day. Made sure my car was safe, came back next morning to it all fixed. It's nice that they are open daily.Highly recommend. Service was stellar. Thank you!
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November 2022 by Vic E.
The tire center at the La Mesa Costco handled our tire replacement and installation needs perfectly. Scheduling was easy, the technicians were businesslike but friendly, the prices was lower than elsewhere, and the work was done well.
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October 2022 by The RVC
So I always use Costco for my tire service because they typically have amazing service. Today I show up at 7pm and I am told there is no wait. But they will not rotate my tires since it is after 6pm and will only do repair. I have never heard that before but he insisted. So since i just put my full spare on, I asI asked if they could put air in my tires. He responded with " Across the street you can use self service for tire inflation." WTHeck??! If I wanted to fill my own tires why the heck would I pay to have Costco tire service?? I mentioned to him that I didnt think I should have to put air in my tires. He told me to move my car to the tire parking area and wait. After waiting outside the area where I then took a pic and had time to do the review I was over it. My tire light is on and they will not help me. I never thought COSTCO would have terrible customer service.
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September 2022 by Anne Marie A.
I happen to get a flat tire, right when I was in line getting gas. The gas station attendant told me to drive over to the tire center even though it was 7 PM. JD told me there was already 4 cars in the shop before they close at 9 pm , but he still went out of his way to ask his manager Andy, if they can at least put my spare tire for me. Surprisingly his manager said yes and I would have to wait about an hour to two hours. That would be close to 9pm . Long day for me from work, ridding the trolley. I killed time at Chili's down the street. Got lucky it was happy hour and watching football, lol! They ended up calling me in an hour with no charge. Now that's called customer service! I see you guys have bad reviews a couple of years ago... But this is 2022 and I'm impressed. You guys saved a damsel in distress! Thank you!
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September 2022 by Stefanie Inderwiesche
No one EVER answers the phone!!
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July 2022 by Emiley Pham
Got an inch cut on my arm and bleeding after I pulled out the tofu. I asked for a first aid kit and all the associate gave me was a bandaid, didn't ask if I was ok or done any report, I hope it doesn't get infected or worse. What horrible care, maybe more training is needed
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June 2022 by Whitney Craig-Palomo
My husband and I were turned away because they were “too busy” even though my husband and already had an appointment. Customer service there is garbage.
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June 2022 by Mark U.
Great place for tires and great to work with, but they are popular and do get busy. So far, they have been very helpful and quick, depending on how busy they are.