-
February 2024 by Francis
Khaled was very helpful and efficient . I am very happy and I will refer my friends!
-
January 2024 by Anna Nelson
Khaled is Awesome! Extremely helpful and patient!
-
December 2023 by Phi-Yen S.
If I could give a negative review to the guy who was working at Grossmont center today talking to a customer for 10 mins without even acknowledging me while I wait for assistance. So I finally asked if anyone is able to help. He gave me an attitude so I one back and then he refused to help me. I am calling Corporate as well. So yea...glad I'm with Verizon now.
-
December 2023 by Gabriel King
Khaled he saved me a bunch of money like well over $500 very communicative very respectful very understanding and thanks to him I was able to afford my phone bill
-
August 2023 by laurissa herrera
I was in and out very quickly. My salesperson Khaled was so helpful. He was working with a very difficult customer just before me and remained calm and respectful to the other customer, even when she was being very disrespectful. He gave my exactly what I wanted and had me all finished upgrading my phone in just minutes. It was so refreshing to work with such a great customer service representative. Thank you, Khaled, for make my experience so easy!
-
August 2023 by Jonah W.
Customer service was essentially non existent but the gentleman there did fix my problem. Im not sure if I will be back to this particular location because this is not my first issue with customer service at this location. I think I will try another cricket store in the future and see if the customer service is better there.
-
July 2023 by Tamara Holmes
My father and I went to the Grossmont Center cricket store yesterday to purchase myself and my daughter a new phone. I’ve been to the Grossmont Center store before so decided to go back to that one. It’s a smaller store but I had called earlier and spoke with Janet over the phone and she was very informative and very welcoming and friendly. I told her I would be in later in the afternoon. Janet was above amazing with her customer service skills. Honestly she is the reason I went to that store after speaking with her on the phone because she was so warm & friendly telling me she would see me later in the afternoon if I came in.She was so personable, patient, helpful, friendly, joyful she made our experience very very satisfying. I'm always hesitant purchasing a new phone because I know it takes a long time and then I’ve never really sure which store to go to for that reason. we purchased 2 phones yesterday, spent a lot of money. Janet superseded excellent customer service. If I ever need a new phone, I definitely want to go to whatever store Janet is working in. I would recommend the Grossmont store., The last time I was there, the gentleman was pretty helpful as well. I’ve been with Cricket over 20 years and Janet by far was the best Customer Service I’ve ever had.
-
July 2023 by Tim Newell
Khaled , was great to the point that he fixed my phone no more than 30 seconds I came several times and took them hours they told me that it takes like 2 or 3 hours maybe a day to back up my lines and my photos he made my day. You need more associates like Khaled.
-
July 2023 by Cinthya Gonzalez
Special thanks to Janet T. for all the help! She was very kind and helpful with everything I needed. ?? Excellent service!
-
June 2023 by Becky Hoffman
Janet at Grossmont center Cricket was THE BEST experience I have EVER had at a phone store....thank you for such a kind, helpful person in the midst of my phone crisis!!!
-
March 2023 by tim mitchell
Khaled provided the best service ive ever experienced at a Cricket storeGreat employee !!!!Tim Mitchell
-
January 2023 by Sylvia O'Neal
Talking about knowledge, Khaled is amazing! Great customer service. There wasn't a question that he couldn't answer. The best experience I've had in a long time.
-
January 2023 by joseluis perez
Khaled was very helpful ! He helped me switch 4 lines from Verizon. I will recommend all my friends & family! Quick & efficent!
-
January 2023 by Shannon Jimenez
Khaled was so helpful and efficient in getting us what we needed. We will definitely come back to Cricket wireless Grossmont center for future phone needs. Thank you Khaled.
-
January 2023 by Wu Family
Great service, Khaled was awesome helping me with a new phone! Very personable!
