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March 2024 by Lorna P.
Note:The manager of this store gets a 5 star review from me! Went above and beyond and extremely professional. I did call this store to try to get some information as to what happened and why I didn't get my order. I am sharing this on Yelp because I want all to know my experience. Famous Footwear online ordering is from another world. I am looking for shoes for an upcoming wedding and decided to try online ordering. The order went through and was confirmed but within a 2 hour span, the order was cancelled. What in Sam's Tarnation!!!!!!!?? I figure it must not have gone through and placed the order again; AGAIN the order was canceled. Now the total order is about $500.00 something and I am trying to figure out WHY my order is NOT going through. The explanations received via email was "sorry for the inconvenience but please contact our customer care department because we are unable to verify your billing information and your account has not been charged" which I knew was a crock of $hit! First of all why and when is billing ever a problem!?!? I haven't moved nor has any of my information changed within the last 5 years!! Well, by now I am simply irritated, very confused, frustrated, and beyond pissed! The information explained from customer care when I called was " we are protecting ourselves and protecting you" FROM WHAT!?!?!? He then says, that's all I can say. What in the f'in world?!?! I have never experienced something like this and don't want to ever again!! It's like they had my personal information and were choosing from personal information who can use their online ordering platform. My bank account was on hold for both of the attempted purchases for at least 3-4 days and finally fell off. If you never ran my card, why was my account frozen for the amount of both purchases!?!?! After talking with CC, my FF account can now be used for ordering online. WTH!?!?!?! Famous Footwear, I am not sure what kind of shady $hit you guys are doing with the online ordering but I will never ever shop in your stores again. the district manager's explanation was the amount will be put back into her account; that's it!!!!!????? That's all you have to say!?!?!? No why this even happened in the first place!?!?!?! Here's my take on what I think is happening. FF is picking and choosing from personal information who can shop online on their online platform. The only protection I need from you is making sure you are not filling for bankruptcy and I don't get my merchandise after paying for it. PERIOD!! After you run my card, you need to send me my merchandise! PERIOD! This company is a disgrace and their shady practices will soon catch up to them and they too will be scrambling for business and eventually close their doors!
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February 2024 by Carlos Contreras
Nice shoes for every occasion
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January 2024 by Aaron Parker
Lots of name branded items for a low price!
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November 2023 by Dusstin Butterworth
HUGE SELECTION OF SHOES!!! they have almost every brand and every size!! Sandals, dress shoes, sneakers, Crocs, DC shoes, converse, and many, many more! They have amazing prices aswell as awesome staff! They took awesome care of me, and I got a great deal on new shoes! Thank you to the staff at this location for your hard work! You guys rock!
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September 2023 by Karen Conforte
Very nice store and excellent clerk.
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September 2023 by MsShacova hill
I'm always pleased with the shoe selection and grateful that they will order shoes to my home when stock is not available in store.
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August 2023 by Liz Helsens
For some reason I had a terrible customer service at this store. It made me feel so uncomfortable I ended up going across the street and buying my shoes at Macy's. They were much more helpful. But considering the rest of the reviews maybe this was just a one time thing and a staff member was just having a bad day. Good selection of shoes though. But overall Macy's had a bigger selection and their staff were way more considerate.and helpful
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July 2023 by Ashley Hardy
The sales associate name, Justin was very helpful and made sure To answer any questions we had . I came in 5 minutes before closing and the front desk lady sound very rude saying if you can find something in the time if not then come back tomorrow with an attitude . I’m Glad Justin was there to find what my daughter was looking for and was very patient.
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May 2023 by Mukhambika A.
The staff here are helpful and willing to get the kind of shoes you need. I got the most comfy sketchers shoes here.
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May 2023 by william johnson
Good service and shoes ? at a reasonable price. ?
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March 2023 by Christina Domiano
Large selection of Nike and other popular brands.
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December 2022 by Merv E
It was really busy long line with one clerk, I hate waiting like most people but what kept my patients was the clerk she didn't miss a beat, so when It was my turn I had to commend her.
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November 2022 by Suzanne Courter
Didn't find the shoes I was looking for buy my husband did. Staff was nice. Pretty good value.
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November 2022 by Zaw Win Htun
A lot of good shoes with fair price
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November 2022 by LaTanya Hickson
Shoes here are $70.00 and up but not enough good selections to make purchase any shoes. I was not happy.
