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March 2024 by CoryandBrittany S.
Great customer service! I came in here to find out how much to fix the clasp on my son's chain. The owner was very kind and said he would fix it for free. In a world where everyone over charges it was incredibly refreshing to get it fixed for free. I will come back to this business for any future jewelry needs and you should too!
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February 2024 by Claire S.
I was looking for recommendations on where to get a custom wedding band after learning that ours was delayed and wasn't going to be delivered in time for our wedding. I was referred to Jewelry Loft and spoke with Yuliya regarding a custom wedding band. She was so easy to speak with and assured me that this was a project they would be able to complete in time for the wedding. I was assisted by Juan when I came in. He recommend a few rings to try on that were similar to a reference photo I brought in and he helped me find my correct ring size. The turnaround for my custom ring was so quick and for a reasonable price as well. After the wedding, I came to get a resize of my engagement ring and got the two rings soldered together. The customer service at Jewelry Loft is amazing and you can tell that they take pride in their work. Yuliya and Juan are super friendly and made sure I was comfortable with how my ring turned out it. I had such a great experience and love that they made sure I was happy with my ring before I left. Definitely recommend coming here!
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January 2024 by Adri A.
Wow! I had such a great experience here at Jewelry Loft. I brought in a pair of diamond earrings that my grandmother gave me. I was looking to replace the settings because they were damaged, but I was afraid to take them anywhere. I decided to check out jewelry loft because of all the great reviews, and I'm so glad I did. I was greeted right away by Juan. When i showed him my grandmothers earrings, he acknowledged how special they were and said he could salvage the damaged settings!! I also asked if he could shorten the prongs a little, which he said he was able to. I got my grandmothers earrings back a few days later and they looked better than I could have imagined. So happy with how everything went, and would recommend this business to anyone with jewelry needs.
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January 2024 by Martha G.
Just want to say thank you to Juan for helping us out on a watchband repair. He as extremely helpful even we had been to two other shops that could not help us. We have been in the store several times and have always had great service. Definitely will be returning.
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December 2023 by Alan M.
Upon arrival you are greeted by Jaun and outstanding Gentleman with amazing customer service. Was very attentive,friendly, easy to talk to. The whole process took less than 10 minutes. Will 100% come back I highly recommend to anybody who truly cares about their jewelry/watches thank you so much!!
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November 2023 by Marie B.
Jewelry Loft is definitely a store to be supporting! I was with my boyfriend to get a battery replacement for his watch, and was met with excellent service from the man who assisted him. I believe he is also the owner. He was very friendly and personable to both me and my boyfriend, which made the experience more memorable. He even showed me around the store, going over some jewelry pieces and their very reasonable prices! You can tell that he has quality craftsmanship and will really listen to your needs. The store, in itself, has an amazing array of jewelry. I'm very selective with what pieces I buy, but would definitely purchase a couple of classic ones from here! What I loved most about this store is how inviting it is, with the people who work there to the actual ambience of the place.
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October 2023 by Christie R.
10/10 recommend. My gold necklace was tangled ! The master himself fixed it... I thought it was broken forever. Thank you so so so so so so, so so much !
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October 2023 by Emily F.
After 8 months of my ring not fitting (pregnancy)and considering selling it for something different since we were told it couldn't be resized. My ring finally fits thanks to Yuliya Ulman at her store the Jewelry Loft My husband and I searched everywhere and were told no because I have an eternity band. Jewelry loft was able to do it!! If you are in need a jeweler I highly recommend them
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October 2023 by Meredith P.
Juan and the Jewelry Loft team are wonderful! They have fantastic customer service. Over the years, they have done a great job cleaning and checking my wedding rings, replacing my watch batteries and repairing my broken jewelry. Many thanks Jewelry Loft team!
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October 2023 by Dallas C
My rope chain I received as a gift from my grandpa had damage to it. I thought I wasn’t going to be able to wear it anymore. But Juan hooked it up! He repaired it and had it cleaned basically making it look brand new. Will definitely be back!!
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September 2023 by Scott M.
Great service. Selection was very good. Prices were very reasonable. Very impressive. Will be back.
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August 2023 by Audrey M.
What an amazing experience! Their customer services is exceptional and I would highly recommend a visit. I have my wedding ring cleaned, polished and checked every year. What a beautiful result! I receive so many compliments. They have also inspected all my fine jewelry and replaced parts for free. Thank you so much for taking the time to make sure my jewelry is beautiful and always secure to wear!
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August 2023 by Victoria W.
I've been going to Jewelry Loft for at least 5 or 6 years now. I trust them with all my repairs. Recently I went in there looking for a band for my anniversary. He told me that they could make a band that was identical to my current band. I loved that idea! I knew it would be amazing, but I was absolutely blown away by how amazing it is! It is absolutely identical to my original band, and I love it so much!!! Thank you!!!!
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August 2023 by Justin Jordan
Great experience buying an engagement ring here. The owner, Juan, was super helpful and knowledgeable. Never pushy and always considerate to the customer. Really good customer service throughout the whole process. Even allowed me to make last minute changes to the ring during production, just to make sure everything was perfect. Love the ring!Would definitely recommend to anyone in need of an engagement ring.
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August 2023 by Ms Janet
Amazing service and customer service! When a watch battery replacement went awry they went above and beyond to try and fix the issue and make it right. Left incredibly heartfelt with their customer service and approach to the challenging situation and wishing more businesses followed their ethics, but for now I highly HIGHLY recommend Jewelry Loft! They’ve gained a customer for life.