-
February 2024 by Jackie Keeter
From the first phone call I made to the time we picked up our mattress, the customer service experience was exceptional! I had the pleasure of working with Maria in the warehouse. She had a customer but acknowledged me right away and worked with both of us as we tried various mattresses. She was patient, professional and courteous. I was pleased. I also spoke with Maria’s sister on the phone but her name has escaped me. She was so sweet. Then there’s Tim. He came out to measure for a perfect sized mattress in our RV. I thoroughly enjoyed our conversation. He was professional, so pleasant and answered my numerous questions. My mattress was created with love in rapid time! I was told 2 weeks and it was ready in just one week. One of the owners, Pablo, offered me a bedding package at 75% off sheet set, mattress cover and 2 memory foam pillows. The sheets are super soft & cozy, and I love them. My ONLY disappointment was the pillows weren’t what I expected. There’s absolutely nothing wrong with them but they don’t work for me. I just expected them to be soft & fluffy like the one I tried in the warehouse which was amazing!! Will purchase one of those at a later date. Pablo greeted me upon pickup of mattress with a huge smile and warm handshake. He was very friendly, and we had a nice chat. Jordan helped with tying down mattress along with another gentleman whose name has escaped me. They, too, were very friendly. Never before have I experienced such incredible customer service from the top down such as Mattress Makers!! Oh, and I wanted to wait on their review until I had a few nights on my mattress. It’s exactly what I needed, firm yet soft on top. I haven’t slept this well for a few years now. This is my 4th bed in 3 years, and this one is here to stay. I am a forever customer and HIGHLY recommend this place for your mattress, bed and bedding needs. It’s also family-owned & operated which is a plus. Thank you to the family and others I encountered who met me with with such warmth.
-
February 2024 by Yvonne T.
This review I hope attracts people to your La Mesa Store! We purchased our mattress in May 2023 and am very pleased. My husband and I sleep very well. We started out with the soft mattress topper and are in the process of switching to the firm. Have had some hiccups, but let me tell you the staff is on it trying to make sure it is correct. Highly recommend seeing Maria she is such a wealth of knowledge and a just a quality person to have the pleasure of engaging with. I can truly say she has become a friend eventhough we don't socialize outside of Mattress Makers, just to pop in say hello, catch up is truly an asset for the La Mesa Community. If you are looking to replace your mattress, please go to Mattress Makers before going to any other competitor...you will be glad you did! Make sure you take advantage of their sales so worth the savings and the experience. Also, Mattress Makers warranty is unbeleivable who gives a 10 year on the mattress? I also purchased the base and our bed is a split head california king, love putting my feet up and using the massage feature. I could go on and on, you won't be disappointed. Thank you Maria and Staff for being the best people, you don't find that in to many establishments these days! Yvonne T
-
January 2024 by Marquisa Kirkland
Maria is an absolute gem! I've never had such an amazing mattress purchasing process. She listened to our needs, scanned for our pressure points and paired us with the best mattress to suit our needs. I've been suffering from severe aches and pains due to an old mattress and want to be able to sleep without waking up like I'd snap in half if I made the wrong move. They own their factory and make their mattress. Its a family owned business that is focused on providing you quality service and materials. You can't get that just anywhere. Treat yourself to a pleasant mattress buying experience packed with tons of information and a mattress that's not packed with toxic chemicals. Go to Mattress Masters!
-
January 2024 by Jan Teve
I purchased 2 wonderful mechanical beds and latex mattresses from Euro-Flex/Mattress Makers at least two years ago. The twin bed was my now 99 yr old Mom's in Assisted Living Care; overnight I had to move it to my home in order for a hospital bed to be delivered for her increasing care. The mover that said they had experience moving mechanical beds was terrible, it ended up in the middle of my living room for Christmas, frozen in the upright position of the back, unable to be moved through the hall to the bedroom. I called Mattress Makers in a panic, they sent 3 guys to trouble shoot the frozen mechanism which they did very quickly, then they moved it into the bedroom for me! They were very nice guys, efficient and effective and my heroes for today. Also, the company did not charge me anything for this very special customer service. I absolutely love my beds and now can't say enough about their excellent customer service.
-
December 2023 by Xiani W
Great experience buying a mattress. Maria was very patient with us and spent a lot of time showing us all the options. We left because we needed time to think about our options and never felt pressured to buy. We came back some days later and Maria was again happy to answer our questions and help us find the best fit for our needs and budget. We are happy with our purchase and the warranty this local place offers. Maria was very nice and knowledgeable.
-
November 2023 by Bobby K.
This is an update to a previous review. It has been 9 months since I purchased my hybrid natural latex Soledad mattress from the Mattress Makers in La Mesa. I continue to sleep very well on this mattress. I am so glad I purchased it. I also purchased a motorized Dawn House bed for the mattress. It is working out very well for me and it is very helpful. If you want a fine quality mattress and bed, I highly recommend Mattress Makers in La Mesa. It is an excellent value. The service and staff are top-notch. Please tell Pablo and Maria that Bob recommended them.
-
July 2023 by Tony B.
Mattress Makers made me a custom bed. I couldn't be happier. I suffer from back pain. It makes it so much easier to get out of bed, and sleep soundly.
-
June 2023 by Jess Tounzen
I don’t get all the rave reviews about this place. We came here to look at mattresses for my daughter, and from the moment we walked in and were bombarded with a sales pitch/spiel, we had a good idea we wouldn’t be buying from them. Sure, their mattresses are nice enough, but the pushy/sales-y nature of the staff was off-putting. As soon as they realized we didn’t want to drop $3K on a mattress for our 11-year-old, they ditched us for other customers. And the whole hushed “I can knock off $X or throw in X for free” practice is annoying. If it’s so easy to knock $ off or throw in things for free, then you’re clearly charging too much.
-
April 2023 by Bobbie
I had an excellent experience shopping for and purchasing a new bed frame and mattress at the Mattress Makers in downtown La Mesa. The reason I finally went to the Mattress Makers was because shopping at all of those impersonal chain mattress stores had only led to frustration time after time and leaving because they had nothing that met my needs. From the first time I entered the door at Mattress Makers, I was always treated with attentive and personalized customer service. And I know that I can be a challenging customer to serve because I am very detailed oriented and have a lot of questions both in-person and over the phone. Both Pablo (co-owner), and Maria answered all of my questions about the bed frame and mattress that I eventually purchased. I chose a hybrid natural latex Soledad medium mattress 3 months ago and it did not disappoint. My back and joints have been feeling so much better since I began sleeping on this new mattress. And I believe that the warranty on the mattress is unmatched. I also chose to invest in another quality product and purchased the Dawn House bed frame. Being able to raise and lower the bed frame, etc. has been extremely helpful. I chose to purchase high-quality flannel sheets and pillowcases that have proven to be well worth the price on cold nights and chilly mornings. Additionally, I received 2 free quality, custom-made pillows. If you're shopping for a mattress (and maybe a frame and/or accessories also) please make sure that you check out the Mattress Makers. Please tell Pablo and Maria that I sent you.
-
March 2023 by S W.
Bought a king-size DelMar mattress (combo of wrapped, inner springs, topped with changeable latex pad in a zipped pocket). Made with top-notch materials, structural design and construction, and fairly priced. Mattress transmits almost no movement from one side of bed to the other. Any sleep position is comfortable from even support from bed edges to middle. Very comfortable for two sleepers w/different preferences: soft vs. floor-firm. Both our backs now thank us every morning for great body support and rest throughout the night! Everyone at Mattress Makers is easy to work with, and provide excellent customer support. Thank you all!
-
March 2023 by Kyle F.
We were in dire need of a new mattress. We stopped by here and the staff was so friendly and helpful. Their mattresses are all natural and were so comfortable. The mattresses were expensive, but for $250 you can get a 10 year warranty on them, which, if I heard correctly, means if it sags at all they will replace it. They'll also exchange the foam in the mattress for you if you don't wind up liking it. There was interest free financing up to 36 months with no money down. Come to mattress makers, where you can sleep well knowing you'll receive top quality customer service and a top quality product.
-
February 2023 by Erin P.
About 5yrs ago, I purchased THE BEST pillow! They customize it just for you! I always said whenever I needed a new mattress, I'd be back. I'm a little more than picky about my mattress and Pablo and Maria were up to the challenge. Believe me, Mattress Makers will make sure you're sleeping on the best!
-
January 2023 by Marilyn R.
After buying two uncomfortable mattresses in five years, my husband finally agreed to visit Mattress Makers, which my sister had recommended highly. (I had lain on her mattress and loved it.). He had been happy with the last mattress that we bought, but sleeping on it had hurt my back. In addition he was not delighted at the prospect of spending more money on mattresses. Although Maria, our mattressologist, was extremely helpful, attentive, and knowledgeable, she was non-intrusive. It is amazing how much she knows about mattress making and how intuitive she is about customer needs. All these qualities plus her charm helped do away with my husband's reluctance to buy another mattress. Like my sister and brother-in-law, we chose a mattress that is soft on one side and firm on the other. We also solved a puzzle that is offered customers and won two pillows of our choice. I love my neck pillow. We put the other pillow in our guest room. I am sleeping much better, and my back no longer hurts in the morning. I like that this business is family owned and that the mattresses are made in California. We recommend Mattress Makers and their products unequivocally. Try to visit the store when Maria and Daniel are there.
-
January 2023 by Junette C.
My old mattress was 15 years old and was saggy so it needed to be put out of its misery and mine too. I paid Mattress Makers a visit and was met by the owner Pablo Hernandez. I addressed my need for a mattress. With a big smile he said, your in the right place. Mattress Maker's has a variety of mattresses to choose from and you get to test them. If you are looking for an adjustable bed they have those too. At Mattress Makers you get great quality products and excellent customer service. Oh, they also make custom pillows right on site. You may purchase sheets there too. I love my new mattress, custom, made pillow and adjustable. I forgot to tell you... your mattress is made to order.
-
December 2022 by Dylan D.
An awesome mattress shopping experience. Pablo was a great help in determining the right mattress for us. We also purchased some custom pillows which are very high quality. We get more sleep with this combo than we ever had. Thank you Mattress Makers