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December 2021 by Terri F.
I went into this place to buy quarters and the girl was very rude and told me to go to a bank I bank at this place I will find a different bank never going there again!
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October 2021 by Jasmine M.
Came here to send some money grams and was approached with a great and speedy environment. Will definitely be coming back here !!!!!!
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July 2019 by Yvonne W.
I went into the one in La Mesa for the first time and I was approached by a Rep name Mercedes who did not even smile at me to make me feel welcomed. My husband came inside to wait for me because I was applying for a payday loan which I was pre approved for through a letter I received in the mail. Mercedes had a very negative energy towards me a clean well groomed and well mannered black woman. She seemed like we were there to rob her. Told me that I was denied because I didn't have a printed check / debit card. I did have a debit card though. She told me to go try to apply on line. I felt like she was judging me because of my color.
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May 2019 by Nick S.
They are threatening to take me to jail. Accusing me of maliciously taking a load out without intention of paying back. I have worked 45 days since this load was taken out. They are maliciously trying to collect a debt. It's against the lay to intimidate any one into paying a loan back. I have filed against them
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April 2019 by Anali H.
Mercedes had amazing customer service, she was so welcoming. She answered all my question regarding payday loans. If you need a loan definitely go here she will help you out with all your questions.
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February 2019 by Jose C.
I actually come here to send money grams and do my money orders as well as pay some of my utilities bills here. The ladies Nancy and Mercedes have amazing customer service and are always very helpful with any questions I have . Will definitely keep coming to ace cash for any other services I need .
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October 2018 by Heather B.
I have utilized them multiple times over the last 2 years. Recently I needed to get a small payday loan. It was set up to be repaid within 2 weeks. The week the loan was due to be repaid, I received multiple texts messages, an email and 2 calls a day wanting to make sure I would be repaying the loan. Most of the time I could not answer because I was working. I don't have an issue with a reminder call, text or email, but multiple times a day? This seems excessive. I have never been late with my payments and have always paid in full. It was a bit off putting and I genuinely felt harassed. I don't think I will be utilizing their services anymore. I have gone to other cash checking businesses and have never experienced this.
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September 2018 by Don D.
It's crazy how I have proof of residency, proof of an Identification, valid work stubs and still get treated like I'm criminal , it pisses me off that I go in to establishment that's suppose to be discriminated free , but yet my skin color didn't match the right protocol. Although I explained several times the company I worked for still proceed to do a severe background check. I honestly hope this was just standard procedure, because frankly I'm baffled
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June 2018 by Jessica D.
After being in the store for 25+ minutes while they had me redo an application since I had never been to that location previously, I waited while the check was confirmed by the bank and then the woman called a supervisor who said no , we don't cash personal checks. Why waste all my time if you don't even want to cash my personal check when after verifying with the other person and the bank. Maybe you should have called the supervisor first or maybe you shouldn't even call yourself a check cashing place.
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May 2018 by Benjamin K.
A girl named Mercedes answered my phone call. Her attitude was extremely rude and short. I don't use a check casing service often and had a few questions to make sure I brought in the proper items needed. She nearly hun up on me after two questions and she did hang up on me after my third question. Our conversation was less than 30 seconds but that's all time needed to make sure I never call again. Usually people are extra nice on the phone to attract customers, I can't imagine the service I would receive if I showed up.
