Ortho Mattress is highly praised for its excellent customer service, especially by a staff member named Mark McFarland. Customers appreciate Mark’s patience, honesty, and knowledge about the products and the company’s history. He helps find the right mattress and base to meet individual needs, whether customers are looking for soft, firm, or specific features like a good warranty. Many reviews mention that Mark works within budgets and offers great deals, making the shopping experience quick, pleasant, and trustworthy. Customers also feel confident in their purchases after learning about the mattresses and leave satisfied with their new beds. Overall, Ortho Mattress stands out for honest, helpful service and quality products that help people get a better night’s sleep.
Thank you Mark McFarland for your excellent customer service! It was a spontaneous stop for us and we are happy to be walking out with 2 queen beds for our guest rooms:)
October 2024
We were long overdue for a new mattress. Mark in the La Mesa store helped us determine the best mattress and base option for our needs. He was extremely patient and answered all our questions!
October 2024
Mark made this experience quick and pleasant. He was honest and did not try to upsale on anything- which is extremely appreciative. He knew the history of Ortho which was impressive. Highly recommend for anyone who appreciates honesty to come experience and get your sleep needs met! Thank you Mark!
