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November 2023 by Jessy B.
I walked in to get my engagement ring appraised and the lady at the counter was extremely rude! Before even looking at my diamond she said something like "it looks like it was bought in a strip mall, very cheap, very small" lol. Well first of all, it wasn't, but who says something like that?! It's $5000 ring. It's a GIA certified .75 center carat cushion cut stone double halo split shank w an I quality color and a VS1 clarity. Yet she blatantly insults me..then to make matters worse she doesnt even look at it under a microscope and insults me further by saying 200 dollars. Thats laughable because I could get more at a pawn shop. Needless to say I went to jewelry loft where they complemented the beauty of my ring and offered me 1800. I'd like it to be clear but my ring wasn't bought at a cheap strip mall but thanks for your expertise.
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August 2023 by Da Mf Wolf
Please never go to these people they are a con artist and not real jewelers also the woman was a racist. I came in to get a simple bezel polished and buffed. The easiest work for any jeweler apparently not these people. They get afraid when you bring real metal in because they're selling fake metal. FYI Owner, No one refused I was simply looking for a better deal the $40 to drill. Sooooo. Keep your options. You have Horrible service
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August 2023 by Felipe Romaneli
This place has an incredible selection of jewelry of all kinds. Besides that Miss Rose is a great owner and so kind in all aspects related to customer service. I will come back there all the time.
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April 2023 by Steven Prager
I scratched my custom Arn Krebs Mokume wedding ring. They fixed the scratched and somehow made my ring look like its brand new. I was lucky to find Royalty R Jewelers on Google. I had an excellent customer experience. Rose was more than friendly and patient. Their prices are reasonable. Their turn around time was fast. This will be my go-to jewelry store in La Mesa.
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March 2023 by Lamin Turay
I had two watches serviced here. One had a couple links removed, and the other was cleaned. Rose was professional and extremely helpful. The cleaning was immaculately done. I'll be back with my other pieces.
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February 2023 by Vera Nakova
I had a wonderful experience here. I came to get a watch battery replaced. This took no time at all. In the meantime, I looked at their jewelry and ended up buying myself a Valentine’s Day gift - a set of beautiful earrings. Both the service and the earrings were reasonably priced. Rose and her colleague were personable and professional. I recommend this place! I won’t be going elsewhere myself!
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February 2023 by Dimas Parish
Rose at Royalty Jewelers was very knowledgeable and provided great service. I came in to get my chain fixed and she was very honest about what she thought i should do. She didn't try to upsell me, and was so helpful and patient! She will definitely get my business in the future.
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February 2023 by Matthew R.
Very helpful! Best in the business. Helped me with my watch needs. I would highly recommend coming here for jewelry and watch purposes
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February 2023 by Thomas P.
Hello,This is my first time trying this jewelry place. They fixed my broken chain in a timely manners. My experience with this place started with the lady telling me how flimsy the rope chains were and how they easily broke. I was also interested in fixing a pearl earring that fell off. She gave me three quotes in one visit, $85, $65, $55. Then, she was schooling me on how expensive lever back earrings were, in the hundred dollars, according to her. I went home and fixed the earrings myself. To make a long story short, I was looking for a trusting relationship with this business, but unfortunately, it is not going to happen. I advise you to please, have more respect for the customer that walks into your store. You never know who they are and what they know. When you share information, do it in an honest knowledgeable way that builds trust with your customer. Building a relationship is worth it in the long run. Good luck to you.
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February 2023 by Vera N.
I had a wonderful experience here. I came to get a watch battery replaced. This took no time at all. In the meantime, I looked at their jewelry and ended up buying myself a Valentine's Day gift - a set of beautiful earrings. Both the service and the earrings were reasonably priced. Rose and her colleague were personable and professional. I recommend this place! I won't be going elsewhere myself!
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January 2023 by Kevin Pulido
The greeting, customer service and work was very professional(friendly family vibe). I had my watch resized within a couple min. Rose got it fitted first try. Thank you. We will be back!
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January 2023 by Tarah's Window
I stopped in to get my boyfriends watch fixed. The service was great. Rose is so sweet and very knowledgeable. Definitely recommend. :)
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January 2023 by Crystal L.
I have been meaning to get my silver cleaned for so long and I finally did it. Rose made nearly-black silver shiny again. It was done same day and was reasonably priced (about $20 a piece). I would definitely recommend.
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January 2023 by Paul D.
Replaced a watch battery while I waited for a modest charge. Display cases had a lot of different kinds of jewelry.
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December 2022 by Gabrielle Miller
My partner and I wanted to get our rings resized before the new year and Royalty R Jewelers took great care of us! The customer service was incredible and the quality is perfect. Couldn’t recommend a better place for all your fine jewelry needs. Thank you so much!