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March 2024 by Jae J. Evans
I started sending packages here when UPS Delivery Service became too unreliable for my liking.These guys here are Friendly. Professional. And exceptionally awesome!!! Every time.
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March 2024 by Camila Lopez
Friendly and quick service!
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March 2024 by Ashley Walters
Great staff and super friendly. Wish they had longer hours but still a great store
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March 2024 by Joanne Ambort
Raina was so kind coming out to my car and helping me with all my Amazon returns.
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January 2024 by Der Picknicker
My go to store for any drop off. Tried other UPS STORES and had the worst experience
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January 2024 by Dick Wade
Been using them for years mostly to return Amazon packages ?
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December 2023 by William Twain
Lost my overnight package. According to UPS it never left the store.Update: I put in a claim with UPS who found the package and delivered it a week late. The delivery was time sensitive, so I had to replicate the package and personally drive it to it's destination. The one that eventually got delivered by UPS was worthless and ended up in the shredder. I bumped my rating to 2 stars because UPS did find and deliver the package. Just in 7 days instead of the 1 day promised.
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December 2023 by Victor Spayde
Raina and Jospeh were amazing! Helped me with my Amazon returns and 7 boxes of computers 300lbs later to my home office!
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October 2023 by K Mo
Raina and her on duty leader were very helpful with ensuring I had the right packaging, they helped me with options for shipping, and went above and beyond to ensure I had excellent customer service. I went in not knowing what I needed to ship to 3 different addresses and Raina was patient and just overall AWESOME.
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September 2023 by Xo X.
This is an exceptional store especially because of one particular employee named Joseph who provides the best customer service and is always very efficient and knowledgeable. I always wanted him to get recognition but the receipts never provide a customer feedback survey option so I was told using Yelp helps. Store manager, please recognize Joseph for always exceeding expectations. All the employees are kind and considerate as well. I can trust this UPS store and to date, none of my shipments have ever had an issue and I send tons of items. Also the store is clean, organized and now I hear there is also an Amazon self return kiosk which is also great Thanks again!
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September 2023 by Melody Pierce
AWFUL service. I forgot an item in my return package and noticed it maybe 30 minutes after I had already left the UPS store. So I go back up there to let them know that I forgot one of my items in my return and asked kindly if they could just add it to my return package. The ladies at the front desk said that they are not sure which one is my package and that they cannot do anything about it, that I need to call the company that I purchased from. I told her that I have already spoke with customer service before coming here and they told me that my package has not yet been sent out and that I can just come back up here to add it to my package. I asked if they could find my package with my receipt or my tracking number or anything that they may possibly need and they said no. They printed out a shipping label to return with from my phone originally. I do not see how they would not be able to find the label on a box that matches the label that I had on my phone in which I originally printed out for them to stick on the package to send out. I’m extremely upset right now and just want to let everybody know that this type of behavior is unacceptable.
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July 2023 by Leah R.
I recently had to have an antique dining room table shipped in three boxes from my home town in El Cajon to my present home in ID. Omar, the store manager was a TREMENDOUS help in getting the table and leaves packaged and ready for shipping in a very timely manner. I had a lot of questions and he was beyond patient with me every step of the way. I have never used UPS to ship such large parcels, and he was awesome at walking me though the process! I highly recommend this UPS store for all your shipping needs. Big or small!!
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April 2023 by Nicole S.
Nice having this location so close to home as we live off Avocado. Their hours are my biggest complaint. Early hours on weekends and I don't make it home from work during the week in time to visit. I do all my Amazon returns here. Very easy, and usually really fast. Once every few visits there is a line and one e or twice it's taken more than 15-20 minutes. Otherwise it is in and out in a few minutes.
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March 2023 by Rose L.
Always quick and helpful. Omar is a super great guy and super willing to help when our delivery driver lost a very important package.
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February 2023 by Jessy N
I been a loyal customer for many yearsAnd I have all ways had great experience from there friendly staff to there fair priceBut todayWas a dramatic changeThe gentleman helping was in bad mode and was rude and condescending“A-tall bold white male in he’s 30s “At one point there was a line out the doorHe came out look it at and just walk back only came back about 15 mints later
