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June 2023 by David G.
I live Down the street so I try to support my local businesses in the area and come to this location to get my prescriptions filled but the pharmacy staff are the most rude and difficult people I've ever had to deal with. They do the absolute minimum required of them to help the customers that come into get prescriptions filled. Very condescending, rude and oh so lacking of empathy for the patients that hat come here the different medical conditions in need of medication. And the feeling that comes across from the staff that I've had to deal with including the lady pharmacist is o well it's your problem not ours. And that's so wrong. People come here in need of assistance and they drop the ball leaving patients knot knowing what to do. I'm a disabled patient and that's what they have done to me. Left me with no medication on more than one occasion and not knowing what to do. I don't recommend coming here for your pharmacy needs. The hey will have you pay for medication that is covered by your insurance all because they are lazy to bill it. Then never repay you the money back. Leave you with no medication and not care. Please go elsewhere.
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April 2023 by Eric B.
The pharmacy staff here are inept, slow,Lack all manner of customer service or care. The store itself is fine; standard CVS fare. If you come for pharmacy services, beware. There customer service "manager" named Loraine is the most unprofessional human I have experienced behind a counter. I could cite the attitude, lack of honesty and deceitful/misleading comments and general overall approach this person displays when helping others... but I don't wish to waste anymore time than I already have on this. The rest of the staff here, including the pharmacist don't seem to do anything about her or have any interest in providing any level of care or efficiency... you're on their time. Good luck here.... You experience may vary... but wont be fast either way.
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March 2023 by Im O.
Never had a bad experience here. They have a good variety of things in stock for someone who is semi picky about drugstore finds. The customer service is solid too.
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March 2023 by Opinon A.
My mother went in to pick up her prescription, and was told to come back later because it was not covered by insurance and they were waiting to hear from the Doctor. She was then told to pick up her prescription and they handed her someone else's prescription, which she didn't realize until she got home. She went back to return the medication and explained that they gave her someone else's medication and how dangerous that is. The staff LAUGHED at her. Then she picked up her prescription, which they made her sign for, then was told it was not covered by insurance and they need to talk to her doctor - they called her to pick it up before they heard from the doctor, so she did not buy it. The doctor is calling them today - but they kept the form she signed saying she picked up the meds. Hopefully they will not use that signed form to commit fraud. But seriously, they hand over meds that were supposed to go to someone else and instead of apologizing they laugh? What kind of people are these?
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February 2023 by Mike H.
I hate pharmacies. Hate 'em. I hate the stigma my medication has and I hate needing it, but......that being said (btw I can be a tough/stubborn/annoying customer) when I go to this particular CVS I know Ms. Patel will recognize me and do everything in her power to make my experience manageable so to speak. She has the ability to make one of the largest pharmacy chains in the country feel like a mom and pop joint where you're a local and you've gone for years, and that's no small feat. I know they're job is hard and fast and sometimes crazy but Dr. Patel remembers we're there because we're suffering and need help. I hope she stays with us forever in La Mirada.
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October 2022 by The Wildman B.
Everyone is always pretty helpful/friendly at this location, but this 5 star shout-out is for Ashley at the register. The other day she was extremely patient and helpful, helping sign me up for a CVS discount card and reading stuff for me since I am the love-child of Helen Keller and Mr. Magoo....Ashley, if you read this, THANK YOU, and I'll schlep in there again soon!:)
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August 2022 by Jenny P.
0 stars... I got a vet prescription for my dog on Wednesday, and it's cough medication for my dog, so it'll help him not cough and sleep through the night. He has a heart condition, and his heart meds are not working well enough... So it'll make him cough hard continuously. This is our first prescription for him, and I ordered it here... On Wednesday, they said they were all out of this medication, so they will have to put an order in for it, and it'll be ready Friday. I called to confirm, and they said it would be prepared for pick Friday at 6:30 pm. I'm here trying to pick it up, but they said, "sorry, we're all out of this medication" to me, this didn't make sense. We called and confirmed today (Friday) and were told it'll be ready at 6:30... The pharmacy just said, "sorry, we are out again." WTF... I've been hoping to get this medication, so my dog can have a good night's rest and time to heal!!! I asked if they could find another CVS to see if they have it , BUT I would have to get another prescription from the VET!! It's Friday, they're now close, and THEY DONT OPEN ON THE WEEKENDS... So now they said it'll be ready for you on Monday... So my puppy has to suffer because they can't get their inventory on check!!! And I'm in the store crying to see if i can get just enough for the weekend so my fur baby and have some rest. I didn't need all 80 pills at this moment... but i understood why they couldn't do that. I just want to help my dog but due to this annoying inconvenience they are responsible for this. Don't say you have the cure ready and later tell us you just ran out. Try again in two days you might get it.
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July 2022 by Jesus G.
Really enjoy coming to this place for my prescriptions the staff and pharmacist are very friendly and always willing to help special "Lorraine" she took the time to explain to me my options and was very helpful explaining to my directions on how to take medicine properly thanks to her my day was much brighter recommended it to every one around La Mirada area
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December 2021 by Emily R.
My review is ONLY based on the cvs cashiers/employees and not related to the pharmacy/techs. I walked in looking for an employee to get an item that's locked away (face wash wtf), found an older bald man wearing a red cvs shirt. Asked if he can help me as I saw he had the key and an item for another customer. He told me to "press the button" and walked away. I was right at the aisle 2 feet from the product. What's the difference in pressing a button or you helping me for 2 seconds? Pressed the button and 5 minutes later nobody arrived. Wtf is the point of any of this? Who locks up face wash but pregnancy tests/condoms/make up/Christmas crap etc are able to grab no problem? Lmao make it make sense.
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November 2021 by Dwane W.
The employees are kind, however, it gets very busy, and I've waited in the drugstore queue outside for up to 45 minutes, I'm not sure what's taking so long for the two cars in front of us to be served.
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September 2021 by Terri P.
I always shop at CVS. I have no issues, except years ago when I walked in with my daughter who was in junior high. Ok. So I am just looking at the items, and this uneducated white b**** was staring at me as though I was going to take something. It really pissed me off. Ok, now I go to pay and this same b**** is staring at me and she called the manager. They were both staring. I was more pissed. I did not say anything, but when I got home I called and complained and I did not stop talking. The d*** a** who I spoke to was trying to down play it. I kept complaining. Yes I did. The next time I went in and who is at the register the d*** b***** I threw my items down. Lol. She did not say s**** That's right. Do not racial profile me because I will say s*** to their face. Anyways, I just had to say something, even though it was years ago. PS its so funny the b**** is only a clerk. Nothing wrong with that. But, as a minority many of us are college educated. We are not low lives and criminals. Ok!!!!!
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June 2021 by Michael O.
Pretty racist and profiling store! We had to go there today to get a prescription for me and as soon as I came to the ether called me in and I got surrounded and surveillance from multiple employees!! Minus 5 stars
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June 2021 by Emily C.
Often close when they want. I've been told it's due to staffing difficulties. They do not put a sign on their doors stating they are closed. The doors simply do not open. Frustrating knowing they're one of the later pharmacies open in my area. Tonight they were closed at 1245 which is earlier than I've ever experienced. Very frustrating when the website and 1-800 number still states 24 hour availability.
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April 2021 by Patricia I A.
Super friendly and helpful staff!! I was able to get my prescription and shop for household items in one trip
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January 2021 by Asaph Z.
If I could give 0 stars I would. Told me $50 Starbucks gift card that I bought for a Christmas present was activated. Card not activated. Tried to contact them and told me they could do nothing because receipt says card is active even though I have the card and it is not activated. Ripped me off and don't bother to help fix. Will never be back to CVS. No help at all.
