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May 2023 by Raj M.
In response to the owner from the other review board. Richard, how do you react When you feel frustrated for not informing us in advance about the cancellations for the second time? Don't you have other kids dropped from the classes for the same reason(I did read the other reviews)assuming their parents might have bullied or harassed you guys too? It's funny that the front desk felt bullied when I questioned your fake promises on the lesson credits. When I asked, the front desk mentioned that they actually credited the fee for the lesson not the lesson itself last time but that never happened. Following Monday, on a phone conversation with you didn't I say, I never received any credits anytime and was happy to share the statement? Also, didn't I mention lesson or fee credit is not my concern at all, I wanted a better way of communicating on the cancellations to help us not take off from work. In my email response, didn't I reply I am modifying my review to remove some of the words which made you feel strongly about it and didn't I remove them generously irrespective of you being rude to us? I still have the text messages and all email communications with me and I am not going to delete them at all. Your front desk who claims being harassed will insult me in the text reply, this is totally okay from your 17 years of business experience but when I asked them to address me properly this is called harassment. When I call you guys for not getting reminders for one of the classes in the past, the front desk told me sometimes the messages might not get delivered but to look out for the cancellation message for cancellations, in this case, I didn't get reminders or cancellations and you knew this and you did acknowledge with me. When you don't have enough on someone, the only way to put up on them is "HARASSMENT OR BULLYING'.
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May 2023 by Raj M
They never inform us about their class cancelations until we get there in person. It's not the first time I have had such an experience with them. When I mentioned there was no intimation about the cancelation of the classes, the manager Sonya was teaching me how to read the text messages on my phone.We like the piano instructor, though. Please understand that getting our kids for the classes is not just our only job. We have to adjust our schedule for every session while both parents work. Also, the school is just not next door. We are taking off from our work and driving for about 40 minutes one way. Just like yours, our time is also very important. Please try to respect that.Update 5/22/23The owner called me to follow up on the review (BUT WAS NOT WILLING TO ADDRESS MY CONCERN) and said he is expelling my daughter from their school as my review impacts their business.I have not experienced such rude behavior from any business ever. They are not willing to address our concerns (A reviewer can edit their reviews always, and I was hoping that my concerns will reach the right person when I write a review. Was planning to provide a positive review when I hear from the owner, but he is interested more in my review rather than addressing my concern). There is a reason for the review system!!Update 5/23/23They refunded all our balance! The sad part was when I mentioned to my daughter that she is being removed from the school, she asked me "What did I do"?To the owners, just put on our shoes for a moment and view the situation from our side. If you need to serve ONLY the customers happy with you, it will be a nightmare for sure.We really wanted to establish a long-term commitment with the school - the teacher & our kid, but like the other review said, it's very challenging or not possible at all.Anyways, this gave us an opportunity to find the other school in the area requiring no commitment for a lesser price.Good luck!
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March 2023 by Emily P.
Was recommended to Encore by a friend and I am so happy I came. My daughter started Ukulele lessons at 5 and she's still going strong. Her teacher Mr. Joseph is amazing but all the other instructors seem great also. The staff is accommodating to schedule changes when they can and my daughter loves the one in one learning environment as she is very shy.
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December 2022 by Sean V.
The environment is awesome and the best place to learn any kind of instruments. The best of the best
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November 2022 by Rupal Shah
My son has been going there since 4+ years now ..can't tell about every staff but Mr. D. Anthony is amazing piano teacher. So far we are loving it...Very clean place.
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September 2022 by Cindy Q.
My daughter attends this music school . Very nice people from receptionist to teachers truly recommend
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September 2022 by B W
My daughter was a piano student for almost a year and over the course of her experience at Encore, she has had 4 hit-or-miss instructors because they kept quitting. Everytime she gets a new instructor, she has to start over again, introducing herself and her abilities which is a waste of a class. One instructor just watched her play and did not give her much constructive feedback. Despite this revolving door of instructors, you can't back out of the contract without paying the steep penalty. It's not worth the headaches and inconsistent experience. I think it would be better to pay a private instructor, like a student or faculty at a local college because you're essentially paying the same rate for one 1/2 hour lesson. The facilities also need better noise cancellation between rooms. One positive note, the staff are friendly and they communicate changes consistently.
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July 2022 by Danny L.
My 10 year old daughter has been taking piano lessons here for the past few years. I have nothing but positive things to say about her piano teacher and the staff. They have provided a consistent outlet for her creativity and musical growth, and she has come a long way in her piano technique, even through the pandemic. And I'm always blown away by some of the other talented students whenever I attend one of the showcase recitals that are put on multiple times a year. I am also reassured by the staff's commitment to the safety of the kids that attend here.
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August 2021 by Lynette Cancino
Awesome staff..great communication and my son really likes his instructor!
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June 2021 by Regina C.
I loved this experience. The staff is very nice and wonderful to work with. I worked with them at their old location in la mirada, and only visited their in person location once, due to covid. Our teacher was great. I loved how even though covid was here they still managed to do a end of year recital. Overall the experience was great. Our teacher left and we just took time to pause until things open back up. Communication could be a little more timely and clear but other than that I would recommend them in a heart beat.
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November 2020 by Susie S.
I love that the teachers not only have great personalities but are very knowledgeable and have degrees. The location is very clean and health and safety is a priority for them. My son loves it ...I completely recommend Encore!!
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December 2019 by Jr Medina
Mr larry is best
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October 2019 by Min Kim
My kids have been going to Encore for almost 2 years now. The staff is very friendly and the teachers really know what they're teaching. My kids love their teachers and though they probably don't practice as much as they should at home, they like going to their lessons. The owners at Encore really try to get kids to love music. So they have incentives for practicing, for coming to lessons prepared, and they even have quarterly showcases where kids can perform at a venue in front of an audience, with a live band if they want. Thank you for always being diligent and providing another outlet for kids to express themselves!
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September 2019 by Rachel LS Ruiz
All the staff is a team to take the best care of the customer(s) possible! There's a reward system with stickers, prizes and lots of opportunities to perform! The teachers are all qualified with lesson plans and the secretaries are the best! Plus, it's all run by a lovely family who loves music and puts others first!
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August 2019 by Jaylan G.
This place deserve all the stars it can get! My son learned the piano and basic music theory in the short time he was enrolled (nearly 1.5 years). I'm impressed. They have great staff and teachers. Kids from all ages with different instruments come here. They also have voice lessons. I will consider this place for my other children when become of age. We left Encore School of Music due to our change in schedule. If I could, I'd enroll my son again. Good job guys, keep it up!
