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November 2023 by Vivienne
Rudest customer service experience in a long time. Called La Mirada pickup line and the lady over the phone got super rude and aggressive when I had trouble finding the pickup number. I ended up hanging up because of her yelling after I said she didn’t have to talk to me like that. She was even ruder when I called back hoping to get someone else. Why do mean people like this have to work in customer service?? Just because I can’t find the information you want doesn’t give you the right to yell at me.
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July 2023 by I G
An amazing P&D driver applied here but was denied without even giving him a chance for an interview. Sorry Estes for your loss.
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June 2023 by Armando Alvarez
Marina Carroll is by far the best customer care rep you can ask for. Very communicative, timely and most importantly patient! Including her professionalism and outstanding service, it is one reason we continue to work with ESTES. Once she's out though so are we...
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April 2023 by Mike Matyus
Ontime rating off the charts, drivers are very courteous and efficient.
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April 2023 by sky Bae
The appointment scheduler lady is unfriendly and rude!! Shouldn't work as a customer service rep. Try McDonald
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April 2023 by Zac Cabana
Top notch. Never once failed me on a guarantee. Keep up the good work!
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April 2023 by Alejandro Morales
Best Experience ever. The LA MIRADA CA CS, is the best.
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March 2023 by Bruce Asadi
Not friendly nor responsible receptions!I asked them to let me know what date and around what timeframe my package was gonna be delivered to my house so I could manage having someone present at home to receive that.I asked them to at least have my number available for the driver so they can be in contact with me the day of delivery. Well none of the above happened,And when I called to complain about this, they just keep passing me back and forth between different departments in La Mirada and Rancho Cucamonga offices!It was really hard to keep calm and stay in a conversation with their operator when they just spoke so fast and not caring like they just want to get rid of you on the line and hang up!
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February 2023 by Darrell Goodman
Estes has been around for a long time, very responsive to customer needs and reliable.
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January 2023 by Chris Rosales
Estes is the Bestes! I brought 5 seperate boxes, had no account, wanted to ship to Ohio from California. The clerks were able to advise me to put them all together on one pallet, shrink wrap it and that way it was a lower flat rate. Saved half of what it would've been. Thanks for your honesty and professionalism.
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January 2023 by Terry Hoare
Lisa S at the La Mirada terminal is a true professional. She was persistent getting answers to my questions and timely with follow up. Thanks Lisa!
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October 2022 by Zaya E.
Don't use this company if you need your items faster. They will keep moving your package around different warehouses and delay the delivery by long time. I got tired of waiting and asked them if I could pick up my package on will call from their warehouse but was told that they need 48 hours to process the package and only after that I need to contact them again. I ordered some tiles from Tilebar.com and paid extra $200 for the expedite shipping. The shipment has arrived at Estes express warehouse 4 days ago but they're still not delivering it. It's been a week and still no idea when my package will arrive. I even asked if I can come pick it up but was told "No".
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August 2022 by Dariush B.
Terrible service. They made an appointment to deliver our lighters today, and we drove far to downtown to my warehouse only to wait 6+ hours just for them to not deliver anything. They began making excuses saying that they did arrive and couldn't unload the merchandise, however, I was here the whole time and didn't even see them. Awful website, awful delivery service and I don't recommend ANYONE use it.
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May 2022 by Shaan M.
Wow, I can't believe they actually have 1.5 stars. This is a complete joke of a company. How they're in business is beyond me. Don't waste your time with them, ship with someone else. They are unresponsive and don't show up on time, damage merchandise, and are dishonest to deal with.
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April 2022 by Robin Fordham
Terrible customer service, do not use this company. Item was suppose to be delivered a week ago and still waiting on delivery date. I ordered tile from Home Depot, just have it delivered to the store for pick up, this home delivery service has delayed our project and been so frustrating to communicate with.