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March 2024 by David Kuntz
This company is awful. They advertised a desk chair as an office chair. I bought. When it arrived it was not a massage chair. I called them and asked them to replace it. They told me I’d have to pay more because I bought one that is not a massage chair. The entire reason I bought it was for the massage function. Then I told them I’d upgrade to their best massage chair and pay additional but they wouldn’t even do that. Every time I called customer service it was the same loser who answered. Pathetic. Don’t buy a thing from them.
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March 2024 by Dj Dj
Do not buy this chair or from this company. They are only concerned about your money. This chair does not fully sit up. It leans back just enough to hurt your neck and back. Also, the back chair height is not enough to support the neck. I tried to return for a defect and got charged a return fee. The chair also does not let out the footrest sitting up. You have to lie down to activate full leg rest. Do not get this chair or from this company.
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January 2024 by Myra Killam
Horrible customer service, Called 4 times and no response, it has been over a month and the package still hasn't shipped. There is dead space where there should some type of customer care
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December 2023 by Donna
This company is a scam out of Korea. They scammed the wrong person this time. $1,000 + is a felony in my state and I will be getting a lawyer. Get ready Kinnls!! GET READY.
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December 2023 by Danny H.
Kinnls is the crooked company I thought it was. I bought a $1300 chair that doesn't have 1 ounce of leather to my knowledge. It's all plastic or bonded fake leather stuff. You cannot get through to the company because there is no company. They have a warehouse in California and the merchandise is made in Korea or China or Outer Mongolia. Good luck getting any satisfaction trying to reach someone there.
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December 2023 by Glenn F.
Poor communication. Didnt send sales confirmationI sent 6 email to their service address as requested. I asked and was sent an email that said " sorry. Just wait one to two weeks. It came the next day. Without any warning. Didnt honor their coupon - 100. Bucks on $1200 Chair is nice but value isnt there. I am keeping it but i feel it should be a few hundred dollars less. I know its a personal thing (value) but not quite there on this one.
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November 2023 by T D.
Company won't honor return policy, avoid. Chair is not a good value, cheap materials.
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November 2023 by Greg M.
Service through whatapp was good,, did not get the chair I first order as it was oit of stock. I was offer an upgrade, then was told it's out of stock too. Ended up getting g another color and got 10% discount on order. Chair is well made, looks great
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November 2023 by Gregory G.
I have had a problem with my base since day one. First of all the spring in the rocker is either broken or snapped. It grinds when you rock. Then within 60 days the gas cylinder started to leak. I notified the company via email on multiple occasions and they sent me two cylinders, which incidentally are pressed so hard into the rocking mechanism, I can see no way of getting them out. I do weigh about 200lbs. but this chair was rated for 350. Still do not have it resolved. Now they say since it is over six months old that the part will cost me....10 Year warranty!!. Maybe I should just turn this over to the attorney general. They say manufactured in the US but i do not believe that either. My last desk chair was an Lazy Boy that lasted 10 years with no mechanical issues. I would not buy again.
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October 2023 by W Y
Decent purchaseThere was a delay in receiving the chair, but their office was accommodating, and their staff was very friendly.Finally I got the chair and I am typing this review while sitting in it.
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October 2023 by Lauren E.
Kinnls was such a pleasant company to work with. They were able to accommodate a last minute decision change, and were extremely considerate and kind. I am in love with my new massage office chair.
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September 2023 by Wael Y.
Ordered a chair 4 weeks ago, received multiple communications from them about my residence and how many floors there is for the delivery ... etc BUT NOT THE CHAIR !When I inquired with them, they sent me a link for the delivery, the link doesn't work.I asked again, they told me to call the delivery company!!No ownership of the problem, no follow up on the order, $2,300 for a chair and 4 weeks later no chair and not even a delivery date .....If that's not bad business, then I don't know what is :(
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August 2023 by TTG
Needed a chair for the longer days of tele-health (mental health counselor) that I could lean back or lean forward and be comfortable no matter my body position. Nice feature that allows for greater lumbar support by folding back down when I am writing. For folks that find themselves often on zoom type platforms this is the ticket. Great value for the dollar
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August 2023 by Big Nut
Bought this as an office chair but use it for everything! Its a relaxing chair, sleeping chair, life chair ......... Ive fallen asleep in it so many times. I love how it reclines to the perfect position. Id rather have this chair than an actaul recliner with the foot rest. Ive always hated having to put those up or down to get in/out of. My legs hang gracefully. Im 6'0 and its a perfect fit. Also, the leather is superb.
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August 2023 by Chris Carpenter
BEWARE! Normally not one to bash others businesses but those considering a purchase should be informed that this company scammed me out of $1,895.00. I ordered a desk chair from them and despite having successfully received hundreds of packages without ever having a single problem at my address, Kinnls' logistics services said they were unable to deliver the package. Because I never received the package I asked for a refund on March 30th, 2023, and got confirmation from the logistics service that the product was returned to Kinnls successfully on April 10th, 2023. Despite many, many attempts by me to recover my refund, Kinnls has been barely responsive and has not sent a refund as of today, July 27th, 2023. These are all true facts and not intended to be made in a defamatory manner, but rather a precautionary one.