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May 2023 by Vicente Lopez
Customer service rep was rude. Products are good but customer service needs to be improved.
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December 2021 by John Ryan
called them for advice on a soft tail 2014 breakout cvo shockthey recommended there 422 series should have kept the stock shocki had a buddy behind me and when we hit some bad spots on the roadhe couldn't believe how badly i was bouncing around I played around with the adjustment no luck i use to cringe when i would go over expansion joint in the road now I don't even feel them its true you get what you pay fori replaced the front and rear $$ but worth it now i am a (legend) when i ride wink wink
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May 2021 by Chris Pedersen
Company's support of their products is terrible, they are non-responsive and the product I purchased, 490 series is faulty. Buy their products at your own risk, they don't appear to stand behind them.
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July 2020 by Jesse Turner
Horrible experience would not recommend ordered shocks on 6/11/20 paid for next day air shipping only to find out when i didnt receive my order within few days that they don't do next day air on Thursdays here it is 6/22/20 and I still have not received my order please consider yourself warned before ordering my bikes been down for 11 days and counting
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June 2020 by Johnny Myers
Ordered product online it said shocks were available after a week i call and they said back ordered. After a month still say available online but i call and they say back ordered. Very poor management I will not buy from them again.
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October 2018 by Matt
Tech Support doesn't have a clue about the products they sell. Recommended the wrong parts and wont stand behind selling the wrong product. Buy somewhere else, terrible service.
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October 2018 by Alexander Flemming
couldnt be happier with their products and service. running them on all my bikes. never had an issue getting what i needed, while I'm halfway across the world.
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October 2017 by Jeff Adams
worst ever company to deal with. no help at all. couldnt even give a name of a dealer who sells their product even when told im in LA cash in hand wanting to buy their product. no means of complaint. management all in a meeting... too busy to sell product. how do these people survive?
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October 2017 by Gabriel Ortiz
Progressive suspension has some great products, but they have the huge giant of performance machine getting in the way of a personalized customer experience. I fear soon Burly will suffer the same fate.
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October 2017 by Mark Dennis
Not even happy $1100.00 dollars for shocks that are rough rideing got total b******** thay told me to get the heavy duty cause of my weight,adjusted all the way out can't go any softer still beating me to death, killing my back.
