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August 2022 by BRIAN TILLMAN
This is the worst Pharmacy I’ve ever been to and tried to call, never did they ever answer the phone. I called the Manager multiple times to have the pharmacy pick up and was put on hold and never answered my call!!! As I understand they have the phone turned off or down so it doesn’t bother there fun!!! When I went into the store they were standing around laughing and no one was on a phone or a getting a call!!!
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July 2022 by Teresa Sotelo
If I can give more stars ⭐️ I wouldI decided to order a photo book album on the Walgreens app . For Father’s Day as a gift to my husband , I came in Friday night to pick up my order , a sweet lady I believe her name was Elizabeth comes to help & says I’m sorryBut this store doesn’t have the supplies to do your order . I was so worried ? on what to getMind you I’m driving up to Vegas for the Father’s Day weekend. I ask to speak to the managerThat’s when the Sean comes out , I explained to him my dilemma & he said I’m sorry for the inconvenience, let me call another store I said awesome ? he got on the phone calling different locations , one answered & he saidThey will be available to help me the morning, I said ok I will be here Saturday morning to pick up my prints & please let me know which other store to go to , I woke up rushed with my daughter & grandson who’s in his terrible 2’s lol . All I wanted to do was hurry and go get the photon album doneWhen Sean comes out & says no worries ? I actually had someone come and drop me off the album & he did it himself for me . WOW ? I was so thankful & most of all grateful to this young kid who went out of his way to do this for me. He didn’t have to .. thanks to the most amazingManager named Sean at the Walgreens la palma location . My Father’s Day gift will be a absolute memorable one with this album .. I can’t say thank you enough to Sean ??? your the best god bless you
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June 2022 by Natalie S.
I went to this location a few days ago. I just had to acknowledge this young lady that works there. Her demeanor and professionalism was refreshing. She spoke well, and was very helpful, thank you Thania.
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June 2022 by Andrew L.
This is one of those situations where a zero star option would be amazing. These idiots are in charge of prescription medication. I only chose this location to take advantage of a good rx cpn and their drive thru. That said i was unaware that they would be unable to process how a phone works or their own intercoms. As i am writing this i have been in their drive thru pick up for 30 minutes. They had me put my phone in the pick up box so she could type it into their computer system however she didnt pick it up and the screen locked. This is a good time to not there is a computer facing the drive thru however they have opted to use the one facing the walk up window. At one point she started talking with the intercom off and looking at me like i am crazy for not hearing her. Oh they also called yesterday and said they had to call the dr then today when i came to pick up the medicine they say hole on we have to call the doctor. The level of nonsense is unacceptable. They are in charge of peoples health.
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June 2022 by Nick Ahmed
Absolutely No customer service, The girl at cashier don’t greed or thank customers !
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May 2022 by Michael S.
I've been in here on multi occasions and I can usually never find anything I need so it will not be missed. It's horrendously organized and the aisle indicators are almost invisible. The primary reason for this review is Elizabeth, and her 'on duty' manager Nicole. did ask for the main manager (Maddielena?), but she was vaguely 'on leave'. Let me also say this could have been avoided with actual training. That or maybe the employees are so indifferent it wouldn't make a difference and I recognize that here. In the effort of time I'll paraphrase: basically I needed an item that was behind the counter, and Elizabeth couldn't find it. In fact she had no idea what I was even looking for. She then handed me off to Nicole. Nicole was combative and condescending the entire time I engaged with her. She was however able to locate what I needed which was directly in front of where Elizabeth was standing. It was only until I asked for Elizabeth's name (to which Nicole told me: "she has a name tag"), that she finally apologized. Wow.
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May 2022 by Erin N.
I'm seriously so over this pharmacy! Several times now I get texts saying my prescriptions are ready & I get there & they're not ready! This has happened more than a handful of times & for whatever reason it seems even worse in the last 6 months. Several times now they've given me the wrong dosage on one of my medications. It was making me really out of it so I've only been taking one tablet instead of two & it's been back to normal but that's pretty concerning that the pharmacist doesn't even get the milligrams right. The pharmacist called me on the phone & told me not to take that amount of milligrams with another prescription that I'm taking bcuz it's too much & then they gave it to me again another 2 to 3 more times after that! Also, a couple times they told me that I wasn't ready for a refill for my prescription even though it was time to be refilled bcuz the last time it was filled was a month prior along with my other medications! I just came in & there's no one waiting inside yet the pharmacist told me that it would take between 1 to 1 1/2 hours to get my prescription & it should of been done days ago. I can't believe the disorganization going on with this place! They also sometimes only refill certain prescriptions & not others. They ask you what prescriptions you need refills on, obviously the same ones I had the month before. Whenever you bring it to their attention that I keep being told my prescriptions are ready when they aren't they don't even seem fazed by it or apologize! I try to be forgiving but when there is this much disorganization happening every time I'm in there, then it gets pretty annoying! If I could give no stars I would! I'm tired of this pharmacy! I will be changing pharmacies ASAP!
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May 2022 by M A.
Whatever u do, STAY AWAY FROM THIS PLACE!!!!! I went here to get my daughter and I the Covid vaccine and the people that work here are SO LAZY!!!! They couldn't handle all the people in line, so the majority of them said they're going on break. Then when it was my daughter's turn to get the vaccine, she was scared. And instead of easing her and guiding her not to be scared, the d*** employee didn't want to deal with it, so she said I'm going on break. No apologies whatsoever and she just left. My daughter started crying cause of the way she treated us. NEVER WILL I GO HERE AGAIN!!!!!
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April 2022 by Y L
I came to get my booster shotThe email said to check in 15min prior to my appointment and I arrived exactly 15min prior to my appointment. The pharmacy staff said I came early and was rude about it. I got JJ for my first shot and got Moderna for my booster. It doesn’t count the second shot as my booster in Germany. That’s the reason why I had to come to get the second Moderna which this staff questioned about it and she didn’t even know how long one has to wait for the next shot. I checked in finally after standing in line for awhile when no one was there. She said to sit down and wait to be called. I asked her where to go, she stared at me and just pointed where instead of speaking to me. I found that very rude!I won’t be coming here anymore!
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April 2022 by Jo Jo
Website says Covid testing results within 48 hours. In actuality it is 3-5 days. But they don’t tell you that when you’re getting tested.
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March 2022 by James M.
Don't go to Walgreens for Covid testing unless you want to miss your trip. They don't deliver within time limits claimed in their ad. Go somewhere else.
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January 2022 by Erik L.
I scheduled my appointment for my covid-19 booster. Was assired that regardless of the signs saying there would be a wait for my vaccination, I would in fact not have to wait. Well, the pharmacist, RIGHT AFTER CHECKING ME IN, went om break. They really don't care. It is an incredibly unprofessional pharmacy.
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January 2022 by Amit Shah
Pharmacy is extremly slow.. only one person serving everyone .. it took 45 min to pickup my prescription.
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December 2021 by Adam S.
Very unprofessional. I walked in without my mask for 1 second and she started yelling at me that it's orange county. No s*** it's orange county shirlock, but it was a weird way of telling me to put a mask.
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December 2021 by Jose Piedra
Jac guy from Farmacy is so rude with the customers we understand some time you are busy working by himself but he needs be more polite