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November 2023 by Fifth Amendment
So far I'm having mixed feelings about this shop. I dropped my car off on Friday the 10th and it's now Tuesday the 14th and they're saying they need to get more parts and quote me a higher price? I thought they had checked what was needed to be fixed when I dropped the car off, not see as they go along. so for me, that just doesn't sit well. If the bill ends up being a lot more than was originally quoted, then I'm gonna have to give lower than 3 stars.
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November 2023 by Quelly Casabar
Been with them for a long, long time. They rebuilt the engine of our Silverado 2001 and still working. Thanks Scott, Hugo and team.Excellent customer service!
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October 2023 by Dennis Nyman
This place has reasonable prices and good mechanics. No more dealer for me.
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June 2023 by Elizabeth
Honest, knowledgeable, long-time customers keep coming back. They do the work RIGHT!
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April 2023 by Angelo Scebbi
This place is absolutely great! A+ work! They really go the extra mile!
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April 2023 by Quinn Levine
I came here unsure what the issue with my vehicle was and it turned out to be an issue from a previous catalytic converter replacement. Although Imperial could not repair the issue there (requires a muffler shop) they inspected my car and explained the issue to me free of charge. Highly recommend!Service: Vehicle Inspection
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July 2022 by lupe ochoa
The guys always do an excellent job!Service: General repairs & maintenance
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May 2022 by Rick Sabedra
Honest great service. Been servicing my vehicles for years.
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February 2022 by Ron Wright
Service adviser Scott , very through explaining problem detail issues related to car. Car was delivered earlier than expected. Thank You!!
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October 2021 by David K.
I've been taking my work vehicles to this shop for years. Scott has been giving me excellent service every time I'm here. They're quick, are Honest and have fair prices.
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October 2021 by Mike V.
I came here for a pre-purchase inspection of a car I was considering purchasing. Simple request, right? Apparently not for these guys. After the "inspection", and the guy running the front desk tells me "it's a good car." Okay, great! I then paid the buyer the asking price and we went on our way. I thought the car was good to go and that I'd found a gem, because... "it's a good car." Well imagine my surprise when, during a second inspection with my home mechanic a mere week later, I'm told that three of my tires are from 2012, 2013, and 2014. That's SEVEN, EIGHT, AND NINE YEARS OLD! Tires are not meant to reach 10 years old, regardless of condition, and my tires were even cracking and peeling on the inside walls! They were completely unsafe, not even close to being road-worthy. How did the mechanics at Purrfect miss that? My guess: THEY DIDN'T EVEN LOOK AT THE CAR! That, or their mechanics are criminally unqualified to even use a wrench. They missed -basic- things that were wrong with the car. SOOO easily caught, if only they'd looked. Besides the tires, I've also had to replace the brake pads and rotors due to pretty intense brake judder (which they'd have found if they'd test driven the car like they said they would), and have had to flush the brake fluid (another simple catch, given the fluid is black as pitch). All in all? I've had to pay $1100 for service that these guys should've warned me were necessary. Don't go here unless you want to sit in a dirty, dilapidated waiting room and get ripped off.
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September 2021 by Aida T.
My experience needs to be known for all customer, so I walked in and an ASIA man that answers the phone looked at my car and up charged me cause I walked in all alone and he tried to scam me reason why - I broke off my passenger side mirror and he wanted to charge me 451!!!!! for the new part and 100 !!!!dollar for labor and the Asia man said it would take him approximately 3 days to fix !!!!! What a joke as a man . So I left and did research and bought the exact part mirror that I need for 70 dollars brand new !!!!!! on EBay can also be found on Amazon and then I went on YouTube and I fixed it and removed it within 20 mins !!! So that man in the front desk was trying to upsell me just because he thought I was a stupid ignorant young lady , please don't take your car there , they don't care about there customers at all and now I learned how to replace my own mirror if I ever hit my mailbox again lol it's was super simple to do all I use was one single screw driver and one plug in because my car is 2016 so it's electronic and I'm not a mechanic I'm a 25 year old girl so if I was able to fix my own well so you can you :) !!! !!!! And save yourself hundreds of dollars if you choose this shop for work...
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September 2021 by Bryan Bedoy
Been taking all my cars to Scott since the early 90's! Most honest and reasonable shop around!
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September 2021 by Alicia H.
Scott an Hugo are the best mechanics around. my car still runs great because of them. my hubby was using them before me until ther was a rodent in my exhaust sytem, Scott gave me a very fare price to dismantle my car and get that big dead stinky s***** out ! returned it to me smelling fresh and running great. Btw its a 2006 Toyota Avalon with over 290k miles. Prices are very fair too! their customer service is awesome too.Thanks Imperial Auto and staff. You all rock! Alicia H. **west covina
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August 2021 by Auau V.
Scott Oh and his workers are amazing! They do excellent work, they greatly value their customers , and provide five star service at incredible rates. They will never over charge , and they get the job done . I can't say enough about the service... I highly recommend this place for all your car needs and service .
