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February 2024 by Jessie Nevarez
The experience at this place was terrible the guy j was rude obnoxious humiliating me for the people I went in originally to pick up a internet box he goes let me go get one then he comes out and says no I don't have any I'm already can you order me one he goes no I can't but I'm not and I'm like excuse me then I asked him for a card he says we don't have one He shouldn't be allowed to be working there the owner of this facility your business is terrible the way you allow your employees to treat people I had a report him they said they were going to do an investigation anybody that has to go to Metro go somewhere else
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October 2023 by carolina castaneda
I have been a consumer to this metro store for over five years now, recently I went to purchase a T-Mobile cell phone.I had to go back the next day to return it due to making an out going call and my voice wasn't being heard. So I let the rep Lupe know of the situation and she gave me a very hard time to replace it for one that worked, telling me.....it being a final sale she shouldn't return it at all. I mentioned to her ..." The phone you sold me doesn't work" I told her I wasn't asking for my money back but to provide me with a pH that works.She mentioned that due to policy on receipt that she doesn't have to replace it. But that she would this time cause she checked it and it didn't work. Next day I had a different phone and the same thing happened with that one very low sound on my speaker to hear when I get a call , so I took it back telling the same representative Lupe of this phone and she didn't want to replace it and told me to leave the store. How unprofessional and rude . I told her I would be informing the BBB on the way they handle there business at that location.
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July 2023 by Giovanni Alfaro
The service I received meant a lot to me.
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May 2023 by Yotziry Rivera
I arrived with my family 9 min before closing 6:51 just to switch lines which we were told we needed to do in person and that it was a $10 fee, they told us it takes no more than 5 min i let the person know that there was still time and he refused to help us and started ignoring me trying to tell him it was something quick. Very unprofessional to close earlier than the time said.
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May 2023 by DBL.G.
Been with MetroPCS for two years ,, have upgraded my cellphone several times with out any issues.. recently purchased a Galaxy A7 Lite Samsung Tablet for $94 from Jocelyn.. unlimited data with monthly payments of $15 including activation.. a great deal ,, I recommend anyone looking for good service and reasonable monthly payments to check out a MetroPCS ..
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March 2023 by Esther Ledesma
Terrible service never have anything in stock supplies employees are not fully trained need more training
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March 2022 by Sylvia Chavez
Bad service very rude always on their phone?
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December 2021 by Gladys Palomino
If I could give a zero I would. Very rude uneducated girls always on there phones n in the back never ready n available for when a customer comes in. By far the worst customer service.
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August 2021 by Katie Jimenez
If I could give a zero I would. Very rude uneducated girls always on there phones n in the back never ready n available for when a customer comes in. By far the worst customer service.
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August 2021 by Kaitlen Palomino
Wow nobody was able to help me and manager Jocelyn is never around. Lupe is so rude and not helpful at all. So sad that this place is even open horrible customer service. I give zero rating.
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July 2021 by mason Roger
Works friendlyProduct sucks GALAXY 21 BROKE 3 TIMES ON LESS THEN ONE YEAR. 20 PER REPAIR. EVEN WHEN ITS NOT MY DOING OT BROKE. BATTERY WONT HOLD CHARGE
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July 2021 by anthony salas
Just around the corner there a metro store who would have thought it would be filled with such nice young knowledgeable high spirited ladies and the deals I received on two different visits was as good as you can and just right around the corner
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January 2021 by Jorge Tapia
Great Service 10 of 5!Jocelyn help me she was súper friendly and knowledgeable!
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January 2021 by Fracisco Ramirez
Everyone one is really helpful in this store, great experience!
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November 2020 by Eli Castro
Nancy and Jocelyn are the two most friendliest and supporting sales representatives I have ever met!! 10/10 two thumbs up. Wow just wow
