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January 2024 by Adrian Morales
Customer service is lacking, and I have two different doctors telling me one thing or the other, doctor says take pill once every day and other says to not, like what the hell ??? I’m getting out of here
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December 2023 by Savannah T.
My appointment was set at a time when the doctor was not even available. I showed up early to check in, and still had to wait until the time the doctor was said to arrive just to read some results over. Then the doctor arrived 20 minutes past the time they had said she would arrive. I waited over an hour just to get results they could have handed to me. at Alta Med you can download their app for patients to get any results to their phones without having to go in to the doctors office and waste more time for something completely unnecessary.
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December 2023 by Valeria Camarena
The workers are not organized whatsoever, terrible customer service and the doctors r so unprofessional. They had me and many more patients waiting for so long for no reason. I came to get an athletic physical form done and they had me waiting for 2 hours. Other places have not made me wait this long and usually finish within 10 minutes. Horrible place don’t recommend at all.
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October 2023 by Melissa A.
After reading the reviews, I was a bit hesitant. However, I don't think it's as bad as what I read. My appointment did take a while, but I was constantly being attended. It is a busy office, and they are doing their best to attend to all patients. Everyone was very nice and made me feel comfortable. Dr. Z was very nice and empathizes with his patients and their medical needs. Definitely felt heard and not judged.
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July 2023 by blonded
WORST service and professionalism. I have been waiting since 10:45 am for my appointment and it is currently 12:37 pm and I just left because I haven't been called in yet. Absolutely outrageous.
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May 2023 by Tony P.
Place is understaffed. And if you have an appointment or not expect to be here an 8 hr shift. Horrible communication as well. Stay away
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March 2023 by Erik M.
Worst doctor ever. Do not go! It's a scam. Charged me 70 dollars just to tell me I had to go somewhere else to get treated after they told me they could help there. Do not go. Run to another location.
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March 2023 by beto gonzalez
Worse nurses ever. The help and the professionalism is ugly to say the least
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March 2023 by Enrique Valeria
This is the worst clinic I have visited. Brought my mom for results only. Her appointment was at 3:20 pm . It has now been 2 hours and still waiting
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November 2022 by Lus S.
I had long wait time even with an appointment and I have had no wait before. It depends how busy it is that day. The staff was friendly and took their time to give me care not just rushed me to get the next person in. Just wish they would update the rooms a bit.
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September 2022 by Elisabel G.
All appointments that I've had here haven't been pleasant it will take 1 HOUR -2HOURS after your original appt before you get seen. Definitely would not recommend. I will be change doctor's. Also not very helpful when you want to reschedule your appt because you won't get seen until 1 month from that day.
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March 2022 by Marilu Carballo
Very friendly staff.
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March 2020 by Jenny J.
Maybe because it was an all girl crew but I felt at home coming here. They were all super nice. All the Receptionist are welcoming and I went in and out in a timely fashion. Dr. Benjamin was so great I felt so safe and actually helped me out in different areas of my health. I would definitely come back.
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March 2020 by Arnulfo Coyac
Bad laboratory services not respect the schedule
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August 2019 by Eilleen S.
Horrible place. Go somewhere else if you can. It's very disorganized and the people there are rude! They lost my results and I didn't find out months later. The lady there is very snappy and has no customer service skills. Telling me it's my fault they didn't tell me my results. When we're already in a vulnerable state awaiting the results she decides to pull that ? How dare you. Horrible horrible place.
