-
February 2024 by Mike R.
I can't say enough about Zachary Mix and the efficient and effective service he provided in helping me complete transfer of title and registration for a motorcycle my son (an AZ resident) purchased in SoCal. There were complications that arose when I initiated this process at another AAA office two weeks earlier, which had to be suspended after working for over an hour because of their unfamiliarity on how to have a non-CA resident transfer a title in CA. Zach quickly resolved the issue and the title and registration work was completed in 15 minutes. Zach was pleasant, courteous and extremely effective. I wish there were more stars to award Zach for his service. KUDOS to Zach!
-
February 2024 by James Lee
If a dog/animal suddenly jumps in front of your car and you injure the animal, they consider it not your fault. But if you try to avoid hitting the animal and damage your vehicle in the procesd,, they consider it at fault accident. So, if you don't want a point on your record, you need to hit/run over the poor creature. Wow, in a way, they are encouraging you to run the animal over with your vehicle. What about a child instead of an animal ?
-
February 2024 by JAMES GAMBLE
QUICKER & EASIER THAN DMV BUT SURCHARGE FOR CC PAYMENTS IS ABSURD.
-
January 2024 by Dan Hammond
Very disappointed a 43 year member with no claims and my renewal auto insurance increased by 40%. AAA did not care, claimed it was a Calif issue. I was the wrong market to lose. Will never go back.
-
December 2023 by Doris Churry
New car and homeowner insurance policy; map enquiry for AmTrak Perris
-
October 2023 by Bob J.
BEWARE AAA members‼ We incurred a flat tire returning from LA on the 91 East freeway. We are 12 year gold club plus members of AAA and called them for assistance. They dispatched a tow truck from Angelo's towing and recovery in Riverside. When the tow truck driver arrived he informed us that they do not do roadside tire repair and that he would have to tow our vechile back to La Quinta, a 91 mile trip/thousand dollar trip! As the driver lifted our car on the flatbed we heard a crunch and realized the lift was set too steep which caused damage to the front of our vehicle. When we arrived home we showed the driver the damage that had resulted!We then contacted AAA and were told by a woman, who was very rude and abrupt, that AAA is not responsible for any damage caused by their contractors! She further stated that we would have to be reimbursed directly from the towing company. AAA told me that I would have to call directly to Angelo's towing and recovery in Riverside and AAA would accept no responsibility for my reimbursement. After a week of placing numerous calls to Angelo's towing and recovery with no response, I again talked to the woman from AAA who again was very short and abrupt! She informed me my only recourse for the damage caused by their AAA towing contractor was to sue Angelo's towing in small claims court or file a claim with our personal car insurance! So beware...when you use AAA they take no responsibility for damage caused by their contractors... you are the individual responsible for any damage incurred! UBELIEVEABLE‼
-
October 2023 by Benita G.
I had the pleasure of working with Loucinda at AAA for my life insurance needs, and I couldn't be happier with the experience. Loucinda was incredibly knowledgeable, explaining everything clearly and patiently. I was also assisted by David He was not only friendly but also highly efficient in providing me with a quote for my auto insurance. They were responsive to all my questions and concerns, making the entire process smooth and stress-free. Their exceptional customer service and expertise gave me confidence in my decision.
-
September 2023 by Christine Grott
AAA left a 58 year old woman stranded!!! I called AAA and specifically and clearly told them someone stole two of my tires and all of my lugnuts so I need a tow to the tire store. Palms to Pines Towing Company was dispatched and arrived with a flat bed tow and informs me “This car is missing tires and lugnuts!” The tow driver states he can’t tow a car without tires. He then tells me I need to go get some tires by calling Uber to get to the tire store. He promises me if I bring back the tires and lugnuts he will put the tires and lugnuts on the car for me. Fortunately the hotel where I was staying was amazing! The Bellman took me to the tire store in his personal vehicle. I call AAA again and explain what the tow driver says. AAA sends a different tow driver from Palms to Pines Towing with a pick up truck who says “I can’t put the tires on.” “Why?!?” He says, “Well when they took the tires off they didn’t consider the balance of the vehicle.” Hmmm, do you think thieves were concerned about the car??? I explained to him that I was promised if I returned with tires and lugnuts, this company would put all of the the tires back on. Tow driver said he didn't have the correct equipment. (Mind you it was raining so I believe that was the issue). He tells me, “Please call AAA back and ask them to bring a truck that will lift the car better than a jack". I Call AAA again (this is the third time) and I'm told "We can’t help you because due to the weather we can’t dispatch a service truck.” I argue this point stating I've used AAA in all kinds of weather including a blizzard and was able to get help. I argue that AAA is supposed to help people 24/7 no matter the weather. Representative says, “We can’t help you because this is not part of your membership.” I will certainly upgrade on the spot if need be. Then they tell me, “It’s not part of AAA service, we can only help you if you have a flat tire, we can’t just put tires on for you.” LOVE that they keep changing their story! So, I ask, "Are you just going to leave me stranded? “ (By this time I am speaking to a supervisor) who says "Yes, ma’am we are so sorry but this is for you to figure out, we suggest you call your insurance company.”
-
September 2023 by Michael B.
I would never use them I'm getting over throat cancer this passed year and have not been able to use this app to send my trip to Maui after
-
August 2023 by Sherry P.
Always treated with a smile! Travel services are the best! I used to do it myself and know it is Carmen!!!!
-
July 2023 by Robert P
This place will do anything not to pay do yourself a favor read every work ask every question. It's my fault for giving them a second chance ?
-
July 2023 by Sid H.
Went for a passport picture. Travel agent who helped us seemed disinterested in the interaction when we mentioned it was just a passport picture, proceeded to say she needed to do the “Accounting first”, we paid and that was the end of the conversation. No questions as to where we were going, when and whether she could help with anything. Perhaps a few open ended questions or more friendly demeanor would have been nice. Transaction was done properly, but more than a “transaction” is expected from AAA as a member, more of a interaction would have been more desirable. Perhaps do better next time!
-
June 2023 by Ed A.
Tony's Towing was super; arrived in 25 minutes. Johnny was the operator. Great guy.
-
June 2023 by Marie M.
Mikes Towing did a great job helping me to change my spare tire , Jaime was an excellent help he was courteous got help very fast and he explained everything I needed to know in regards to my road side assistance needs, thanks AAA and Mikes Towing .
-
May 2023 by Jeff Smith
. Went to the bank to deposit a check. Got back into the car and battery was dead. Of course, I called AAA and they came within 30 minutes. She didn't have the size I needed, so she said “we'll get you started, drive home, and call again to get a ‘90’ battery.” Called and they were there within 20 minutes, installed the new battery with a wonderful sense of humor and was on his way in 20 minutes.This is why we have had AAA for 63 years. Great service, nice technicians, and they get you going quickly!
