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January 2024 by Shalini B.
Last straw BOFA. Every. Single. Time. I've needed the help of this bank at every branch nationwide, they've made it difficult. Simple notary? Nope. It's a headache every time. Thought I'd give it one more try. And was told no one there would be a witness and no public bathroom for me to use either. What? I'm changing banks as soon as possible. Customer service is LAST on their list of priorities.
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December 2023 by Amanda Nichole S.
Why everytime I come the atm is not working. They claim to have contactless atm but thats a lie
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October 2023 by Denise J.
Beware of this bank, two weeks ago I opened an account online the next day I went in because they were missing some information at that point they said they had to close that original account which I had put $100 in and they wanted me to open a different account and give them another hundred dollars. I told them as soon as they refunded me the original $100 on my debit card. I would however they said they have to refund it with the cashier check well it's been two weeks I've made three phone calls, keep getting a runaround and I still have not gotten my original hundred dollar cash deposit back. Bank of America you need to do better
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September 2023 by matthew schumacher
Would rate zero if I could
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August 2023 by Dori Breshears
Condescending staff greeters and definitely practice ageism.
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August 2023 by David Spaniard De Hoyos (Seraphim)
BOA (Man In The Middle) payroll diversion claiming i was given a line of credit which I was not i pleaded please i am on a fixed income 6 times I sent BOA gmails and spoke to 5 associates when I specifically asked for the branch mgr and she refused to speak to me so now they withdrawn $229.14 everytime owing me $2,555.00 and $1,985.00 pending the law states if said money is not returned $100.00 dollars a day will be added each day and after $3,000 each month until paid in full I was not given temporary credit they stated that Aladdin Bail bonds were the ones helping themselves to my acct add she even highlighted $229.14. I spoke to associate should hear the paperwork showing they were the ones helping themselves to my acct and she showed me proof that I was paid in full and that Aladdin Bail bonds are not the ones getting in to your acct I asked are you willing to testify in court and her response was yes I am willing to testify in court on your behalf and I said thank you God bless . You are pulling a (Man In The Middle) tactic knowing since this all began my mental health has gotten worse PTSD mental anguish and pain and suffering. I have followed protocol and I have never received a response or a letter . Small claims is next due to my health I have sever headache's, vomiting,unable to sleep , financial hardship. Small claims $250,000 I'm asking for pain and suffering .One voice one command your bosses Michelle Salvatore aka Torre,Mike Le Cross,and Mr. Hailey do as your told get what you want . When this all started some of the $229.14 was re-deposited you all have it on micro film what was kept and what withdrawn is still pending.
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August 2023 by anthony perez
All locations will not answer a phone call which is ridiculous. Not worth driving 30 minutes to ask a question that can be resolved over the phone. Poor customer service. All locations ignore phone calls which is the upmost disrespectful, slap to the face to paying customers of this financial institution.
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October 2022 by Iv Zh
Slowest branch ever, had to come here because it’s 0.2 miles from my house, every time you loose half of your day here, same today 45 min to deposit a check ?♀️
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July 2022 by Maggi R.
My mother and I Had a great experience at Bank of America in La Quinta this morning. We met w/ Jarred Palmquist and he was extremely helpful and very pleasant. B of A needs more employees like Jarred! Great job - thanks again.
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April 2022 by Martin Bloom
No one picks up the phone, ever. The customer service is plain awful.
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November 2021 by David R.
This is the worse bank ever! I deposited a check though the ATM like I have done in the past. The check got returned due to it being a third party. I called customer service and they told me that o had to walk into the bank and deposit it inside and that I would not have an issue. I went down and I was told that I can not deposit it and that they couldn't do anything for me. I asked to speak to the manager and she was not professional at all and didn't even try to help. I have two Bank of America accounts and I will be closing them due to the experience I had today!
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August 2021 by Erik Chesnut
Some of the staff at this branch are quite rude when asked any questions beyond the very basic of transactions at the windows. There are a few good people working there, however the general attitude towards customers is irritation and disdain for them bothering the employees. This includes the the non-teller staff(loan agents). I wish the more professional ones were able to influence the rude ones. But that doesn't appear to be how that works.
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August 2021 by zobir n.
I been a member for 12 years here. I never was negative on my account never brought a bad check and none of my checks ever bounced. Today they didn't want to check my check for 4000$. Last time I brought them a check that night the service manager override the computer and cashed my check Today a different service manager didn't want to help a customer that has been here for 12 years. I have lot to say so I will not waste my time anymore on here.
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April 2021 by Alina S.
The absolute worst thing about this bank is the sound of the outdoor ATM. It is annoying and it hurts my ears. But the people are very friendly. Please fix the noise at the ATM or lower it it hurts peoples ears!!!
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February 2021 by Jimmy C.
Majority of the staff are kind and polite. My major issue is with the door security guard, specifically the one posted on Friday afternoon, 4pm (on 2/26/21). Not only was he extremely rude to elderly guests who were asking him questions (because it was closing time) but he DID NOT ENFORCE MASK WEARING IN THE ATM ATRIUM! There was a j*** of an individual who was not wearing a mask, and when told by other customers to wear a mask, he said he doesn't believe in that stuff (what an idiot). But the security guard did nothing!! Did not ask him to wear a mask, or to leave. And that's a small space, for him to be breathing all over the ATMs, etc. IS THIS THE POLICY OF BANk OF AMERICA?? To not enforce wearing a mask while inside their buildings? using their arms? because if it is, I'll gladly bank elsewhere where I feel safer.
