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December 2023 by Jon Trujillo
Will never buy tires at Costco again. Tire warranties (40k miles out of 80k tires) are a difficult process of finding the “manager” and getting someone to actually answer the phone. Once you’ve jumped through the hurdles, you’re made to feel that you’ve pulled one over on them if you are success in getting Costco to honor 50% of the manufacturer’s warranty. Low prices aren’t worth the hassle. Unfortunately, after five interactions to get Costco to honor the warranty and replace tires, it is apparent that my experience is representative of the culture rather than an individual staff member. For example, LQ staff called Palm Desert Costco and could not reach the tire center after 30 minutes until they got the direct phone number for their general manager. It’s such a shame since the rest of Costco provides great customer service throughout your experience.
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October 2023 by Ilya Bourim
Slow and poor communication
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May 2023 by Scott T.
Costco is excellent! The Kirkland Brand items are a good high quality product. It is rare to not find the things you need.
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April 2023 by Nicole O.
Tire center is inefficient. With an appointment we have waited 2 hours for a patch ! This is after waiting 2 days for an appointment or else dropping off as a first come first serve with a 4 hour wait. They obviously need more staff or to not overbook.
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February 2023 by Mr M.
I have been assaulted by Manager Edna Cervantes after being a member since 2015 and have never experienced anything like this before, because I didnt agree with what she had to say. I know people that work in this establishment and are very kind and professional, so I was in shock to have been in this situation. This is still baffling to me to have been treated in such a hostile way so sudden because the Edna Cervantes couldnt control her temper. I started recording because that whole situation didnt seem right. I had to call the cops and file a report against this person I didnt even know existed till that very moment where she did not even say who she was or why she needed to even address me. She physically assaulted me twisted my arm to make me listen to her. Greg had instigated the situation and Andrew rather then stop his Manger Edna from trying to assault me a customer he bumped my mother is the stomach after her surgery and was in alot of pain after this whole incident. Even after everything Edna had no remorse for spraining my hand. There was no apology, she continued to try to get to me. I kept asking who she was, she wouldnt tell me her own name, or what her position was, her co-worker let me know who she was and informed me that she was a worker there that whole entire time. I thought she was a random lady acting condescending. This was a very traumatizing experience for myself my mother and my brother. I was in so much shock even in the moment, and still dont understand why these workers escalated something as simple as me asking for the policy, and Edna telling me no I cannot see any policies.I love shopping at costco but after this experience I dont want to go near one now. I'm in shock still, I'm upset, and this is not right for any employee to assault anyone or mistreat anyone in such way.
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January 2023 by Elyse F.
This review is only for the gas station. Costco gas is generally cheaper than other stations. I like how Costco pumps stretch to reach either side of the car. This helps speed up the lines. There was no line at 9:30 on a weekday morning. We paid $3.89 for regular. Another station down the street was charging $4.36 for regular.
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December 2022 by Gyr N.
This has to be the best Costco among all of the Costco we've been to. I don't know if the footprint is any bigger but there seems to be more room here than the others. The staff is super nice and the checkout lines are really short. We shop here and Costco Gas at least once a week during our vacation in Indian Wells.
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December 2022 by Margaret W.
Absolutely love shopping at Costco! It's my Saturday morning indulgence. I always buy Bailey's Irish Cream for my coffee & this time of year they carry EGGNOG! Yippee! Can't wait to go home & have a drink! Today I even bought 14k gold earrings for my precious daughter, Audrey. She will be so surprised when she opens her Christmas presents!
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December 2022 by Joseph Alcon
Cost wise I know I'm getting a great value, have had either valve or pressure issues and it's tough get myself in between the hours of operation. Finally scheduled to have my car brought in, requested tire rotation and rebalance. Only valve issue was addressed, no tire rotation, and assume no re-balance as requested on appointment. (Family member brought in vehicle - I can only assume that the typed up request for appointment did not make it to the end service technician.) Tried calling the store number, no response after 2 minutes of ringing.
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November 2022 by Edan D.
I've been to many Costco's, either for shopping in bulk buying or simply just for their hotdogs or pizza.This location definitely has a huge variety of merchandise to buy from from their great selections of food to their bulk items you would need for your home.The concession stand for the hotdogs and pizza are very efficient and easy to get your food quickly.
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June 2022 by Jim A.
Jordan was very helpful in checking my tire pressure on June 17. He went out of his way with a smile. Great customer service. I tried to tip him but he said no. What a great employee.
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June 2022 by Vivian L.
We go to Costco a lot. This last time we went there was a extremely rude Costco employee by the name of Roger. I have a young toddler and she felt I'll and threw up. Some Costco employees were quite nice and helped. We were able to clean up and buy a new shirt and keep shopping. At the end of the shopping we were checking out and a bagger who was helping the cashier ( Roger ) approached the cart. He started to roughly move my husbands hat from the front of the basket of the cart and also my daughter's crocs. I did not understand why he was touching and moving the stuff around. I gave him a heads up to not touch the two shirts near the front of the basket as they were the two dirty shirts from when my daughter threw up on herself and on my husbands shirt. Roger immediately was abrasive and was disgusted. He made a comment like "oh cheesh" I asked oh cheesh what- at this point I was not liking his attitude. He said "germs" very loudly and then he proceeded to walk away. He literally rang away. The cashier tried to cover for him after I asked for his name. She even said are you guys just visiting. I indicated I lived here and that Roger's attitude and lack of customer service was not okay. She finally gave me his name and then a manager approached asking what happened. After I explained and indicated, my daughter (2 years old) did not mean to not want to throw up and I was simply giving him a heads up as he was things in the basket. The manager then indicated she was sorry and she would talk to him. Usually Costco employees are more considerate and kind however this Roger employee made me very upset as well as the cashier who was trying to cover for him.
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May 2022 by Julie G.
I'm really over this Costco! The worst I've ever been too and I'm about to cancel my membership.dealt with racism twice from customers and management. Called corporate they didn't seem to care either. Now my husband waited over 40 MINUTES FOR PIZZA BECAUSE someone ordered 20 pizzas so ridiculous. Don't waste your time at this specific location.
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May 2022 by Matthew J.
On my way home today, tire light came on. When we got home discovered that we had something stuck in the tire. Called COSTCO tire and asked if we came over ASAP can they look at it, they said Yes. We arrived and was promptly greeted by Andres at the tire desk. Showed him a picture and he confirmed immediately with the location it's repairable. We stuck around the store for a bit, they called about 30-40minutes later and said it was ready. All fixed (plugged and patched) and back on the road, thank you Andres for the fantastic service.
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April 2022 by Cody B.
I was on my way to coachella and of course had something blow my tire up, luckily I was super close to Costco and realized they had a tire center, Matt was really helpful and felt for my situation and was able to get me in and out super quick! Saved my day to say
