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November 2023 by JT oDaO
The one star isn't about the staff. Although they definitely aren't the greatest staff.I had to return an item with a free return label through Fedex. I also had to drop off at this location.We first emailed the label to them but they said it was too small. They apparently can't adjust the parameters on their own label.I was told by the company that the label can be printed from the website. When I told the staff it could be printed from the website,I was told that they weren't allowed on websites and that they would get blocked.So I had to pay to use the Fedex computer. Then I had to pay for the printing.My "free return label" ended up costing me almost $5.00.I don't understand how a company that is in the business of shipping can't send a QR code for the staff to scan and print.It was frustrating to say the least. Hopefully I don't have to use them again.
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November 2023 by Demo Mode
Shipped a package to Houston, Texas from this La Quinta FedEx location and it ended up delivered in Riverside, CA signed by another person. I’m going to get to the bottom of this and press charges if there’s something going on at this FedEx location.
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August 2023 by Larry Hall
I wanted to thank Amanda who helped me with a knotty problem in printing, scanning and mailing a contract recently. She was very patient and helped me out on a hot day against a time deadline...
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June 2023 by Judith Hermosillo
Everyone at this location is so nice and helpful, I work independently and I go there to drop off my packages every single day. They are fast and professional.
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June 2023 by Marshall Rogers
Great experience at this location. Eric was very helpful and accommodating with my heavy load. Thank you for your patience and helping me to mail my pkg. I will certainly go there again. Jean Rogers
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May 2023 by Joseph Coughlin
Mario was able to help me with an important delivery for an upcoming golf tournament... 10/10 level of customer service, thank you for your help to make this a success!
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January 2023 by 707rosa
Their printers scale up the pdf files so they print too large. So, if you want your files printed properly, they charge you extra because they have to do it themselves on the printer behind the counter which does not have this problem. Apparently, this is company policy. It seems customer service is not part of Fedex. It makes perfect sense to charge the amount for self service if there is an issue with the self service printer.
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July 2022 by Edgar Gonzalez
Thank you so much for helping my Mother. I live in Northern California which limits my ability to help my Mom who may be a tad green on technology or shipping items.Paul O, helped my Mother with printing a label and helping her ship out a product I ordered for her. Thank you Paul for being a great person, employee, and asset to your company.In addition, even prior to my Mom’s visit/recent interaction, she had wonderful things to say about this location and customer service.
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July 2022 by Edgar G.
Thank you so much for helping my Mother. I live in Northern California which limits my ability to help my Mom who may be a tad green on technology or shipping items. Paul O, helped my Mother with printing a label and helping her ship out a product I ordered for her. Thank you Paul for being a great person, employee, and asset to your company. In addition, even prior to my Mom's visit/recent interaction, she had wonderful things to say about this location and customer service.
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June 2022 by Dan C.
this store always comes thur staff is the best extra shout out to Stephanie Erik helped me with printing some photos and walked me thru the scanning docs thanks so much
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June 2022 by Kallie Melkesian
The efficiency over USPS is no comparison. Stephanie helped me find the right size mailer and helped me wrap it up. Only took about three minutes in the store before I was on my way. The price on my item was comparable to USPS as well.
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December 2021 by Chelsea J.
Here now using the computer to print, staff could not less helpful! Need to print another a different size, had to ask two people who would barley help me and then I was struggling to change the paper and no one offered any help.
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December 2021 by Dave N.
Just left from trying to ship an item in a re purposed box. The box had a small sticker on it and I had no idea what the sticker meant. She told me that she'd have to re box my item (for a fee) in order for her to ship it. I asked if she could just Sharpie over it and she barked "no". I walked out to my truck and peeled this small sticker off that apparently means "flammable". It took me literally a second. Easily shipped at UPS and won't be back at Fed Ex with her poor customer service.
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October 2021 by Bobby E.
My wife and I just bought a new home and we were hanging up artwork. I could not get these particular pictures to print to scale. I had just about given up until I went to FedEx. The Store Manager there named Mario was very patient with me and explained to me all of my options. It took him about 10 minutes but he worked diligently until he printed the pictures exactly how I wanted them. Needless to say, they look great at our new home. Keep up the great work!
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August 2021 by Jessy D.
The La Quinta store always provides such professional and great service! Erick assisted me today & was super helpful, quick, and friendly.
