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December 2025 by Derric Teran
Spectrum and Xumo are subpar as well as the people who work for them
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December 2025 by Milica Bison
We had a great experience at this location! Juan who helped us was really friendly and knowledgeable - had a great time working with him. Great service, and we were able to accomplish everything we came in for—new phone, switching providers, and transferring all info. Definitely recommend!
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December 2025 by Francisco Jimenez
If you want to wait like the dmv, go here
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December 2025 by Chad Adams
Rodrigo was amazing! He was patient and effective in helping my mom upgrade her phone.
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November 2025 by Freddie
Spectrum is not a good service it used to be Time Warner Cable and it still sucks. Every time there's high winds or rain it goes out.
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November 2025 by LRD in PD
Josh at the Spectrum Store was great. I was absolutely dreading going in because, we’ll, it is a cell and internet provider. Josh was so knowledgeable and was able to mostly resolve the issue I cam in for. The reason why he couldn’t completely resolve it is they were out of stock. Not a Josh issue. He was also friendly while still professional. He then looked at my current internet program and determined he could give me more speed plus TV for the same price. How often does that happen? When I go back (which I will have to do), I will ask for Josh specifically to help me again.
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October 2025 by John Chen
I signed up for their $30 cellular service. Great deal for unlimited data on the Verizon network. However, the staff could be more friendly.
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October 2025 by Jim Mannoia
Long 45 min wait unless you have an appt. Dealt with 3 different people over 3 visits. 2 were friendly the other not so much....maybe a bad day.
Got conflicting information about whether my Samsung Galaxy Watch 5 Pro that had an independent line with Verizon could get an independent line with Spectrum. Eventually turned out that I DO have to buy a new watch.
They originally shipped me a watch but since I was moving I wasn't there to accept it so it was returned. So far so good, but they lost it in their own warehouse so the charge against my account couldn't be reversed until I got an hour and a half into a phone call escalated up three levels. Eventually it was taken care of so I was free to order a new watch if I wanted.
But if you buy it through Spectrum you pay almost twice as much as you do if you buy it directly from the supplier, Samsung in this case.
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September 2025 by Traci Myrick
At your La Quinta store the service was horrible. The girl that worked tonight ( “the lead “) just ignored the people including myself and hid in the back leaving on one employee to help customers. I went to this location twice tday to try and resolve an issue and noticed this female employee ignoring customers both times !
Unacceptable behavior! She needs to be held accountable.
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September 2025 by burp_suite_pro
The staff here is super amazing. They are so friendly and professional. Great experience all around. They answered my questions and helped me get a discount to my bill. Can’t say enough good things.
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September 2025 by Pam Mitchell
Priscilla is wonderful☀️☀️☀️☀️☀️
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September 2025 by Geovanny Berriozabal
Great experience today purchasing a new work phone. Very friendly and prompt service from Jo, thank you again.
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September 2025 by Patricia Blackwell
Joe was very helpful and customer service oriented. I was greeted at the door and assisted expeditiously.
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September 2025 by fran nadolski
Jo displays great patience, expertise and ability to explain clearly. We came in confused and left calm with all our problems solved.
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September 2025 by Dianne Sluzas
Joe was wonderful. She helped us tremendously. 5 stars.
