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November 2023 by Blake Passmore
This Walmart is one of the worst stores ever. The people are rude. One woman in a red shirt is being prejudice and mocking and customers as she's speeding around in a shopping cart.
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November 2023 by Mad V.
Came in for 3 things and they gave me my car back with only 1 of them done. The guy who worked on my car was either named Mariano or Adan. I believe it was Mariano he looked average height, kinda out of shape, dark short hair. Lied to my face when I asked if he completed the other two tasks and said "It oNlY sAiD OnE tHinG oN thE PapeR wOrk, sO.." I literally seen the service writer add all 3 items to the list to be completed. And it still took over 2 hours just for them to do one thing. Cheap prices but you get what you pay for as far as services.
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April 2023 by Jacki R.
I stopped by today for an oil change and was told it be about an hr wait. I was checked in and a text was sent to me confirming my car being serviced. I wait around for over an hr and finally found someone to ask "how much longer ?" I was told my service was cancelled because they don't have my oil filter and I should have gotten a text. Which I did not! So rude
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July 2022 by Jackie W.
went in to have my tire fixed due to getting a flat the day before. after waiting around for over an hour, they finally proceeded to take a look at the tire. after putting the new tire on, the guy comes in and tells me he put the wrong size tire on... really? waited another half an hour and then he put my spare in the trunk like this
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April 2021 by George L.
Walmart auto Center located in La Quinta, California has horrific customer service. Slow service mechanics are wondering around and look disoriented in their own shop. Other customers and I spent closed to three hours waiting in the store without seats and with masks on. Management seems disconnected and not concerned about customer's complaints. Real bad experience and won't be returning. George Garcia Rancho Mirage California.
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February 2020 by John M.
In my opinion there's not a better place in the Valley for Service + Value than Walmart for getting your oil changed...Yes - they get super busy especially during the "Snow Bird Season" so best to get there at / before 7AM. As mentioned in a couple previous posts = "Rafael T" is an absolute sweetheart who provides great customer service & communication... These guys do their best to be polite - professional while providing the best possible service given the resources at hand. Nice job guys...My Best / John Mills...
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January 2020 by C. O.
The only reason I'm giving 3 stars is that Rafael came back from lunch and saved my day from being a disaster. It was my first time using La Quinta Walmart for an oil change. I drove up to the garage and "Eric" waved me back and told me I had to leave that area and park my car on the side. The Palm Springs auto center has the cars lined up behind each other, like the Costco Gas station. So I parked on the side and I told Eric I needed a synthetic oil change and he said it would take 2 hours. He went back into the garage with another guy, the only two workers there. I left my key on the floor and went shopping and got some lunch. I returned in an hour and a half to find my car still sitting on the side and another man at work in the front, Rafael. I asked why my car was still outside and he asked for my check stub. I explained what happened when I arrived and that I was given no check stub. He immediately apologized and started writing me up on his remote, printed out a stub and told me he would have my car up on the rack in a few minutes. I asked him for the names of the men who were there before him, but he referred me to the customer waiting room and said there were employee pictures in there. I identified Eric and I watched the younger man who was changing my oil. He checked all the fluids as well, vacuumed both sides of my car and had it ready to go when I had paid inside. The price was right and I got excellent service but it was all due to Rafael. I respect him for not naming his fellow workers, that he just did his job and respected me a customer. He should get a raise and a Walmart needs a to establish a new, much higher standard for Auto Center employees.
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January 2020 by Nonya B.
Walmart needs to update their auto center hours don't bother getting there at 7am because the technician CANNOT start his job on the cars without the other technician that comes at 8am, the sweet guy I believe Rafa is his name was out at 7am taking cars in while the "technician" Erik was waddling around enjoying his coffee,I asked him I was confused if they were open at 7 or 8 he then told me they open at 7am but he cannot start on the cars without the other technician at 8 so you're telling me you need 2 guys to do an oil change ? Walmart needs to really evaluate their employees and who can and can't do their job I will not be bringing my car anymore very sad because I enjoy Rafaels customer service
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December 2019 by Pablo G.
I buy 2 tires, the cashier on tire shop told me the wait is 2 to 3 hours,to get the tires on my Mercedes,I say ok, after 2:45 minutes in the waiting room, I noticed that the car get after me when out, and my car still outside, I go talk to tire guy, hey why my car still outside, he get a little mad, and he told we close at 6 so you can come back tomorrow at 7, I was like,What??? Be waiting for 2;45 minutes I want my car done, I go inside and the cashier ,tell me do whatever, What is going on here,I ask him to call the manager in charge,take 22 minutes to came and talk to me ,but that time the 2 cashier, 2 Hispanic and one black, laughing at me, when the manager come, nothing happened, they still laughing, so, I get out there about 4:30 later, this is really Bad, nobody cares anymore,I hope Karma get to this 3 , management do Something
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July 2018 by ᴡ Luna
They have the worst pick up service ever! The wait is super long every time!
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June 2018 by Art Paz
I don’t complain much, but the checkout is absolutely ridiculous. I bought some cheap sporting goods, and waited to check out about 30 minutes. The cashiers are not trained too well for sure.
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December 2017 by Ryan D.
Took them 2 hours to change one tire as they apologized the whole time but did nothing to make up for it. This all came after I showed up at 3 to change my tire and they said they mis scheduled they couldn't do it then manager said he could get us in at 430 we left there at 630 I would take your tire somewhere else even if you pay 20$ more way worth it. Maybe Walmart should learn how to take care of there customers...
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November 2013 by ToRi Torrez
Shopping! With family!
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October 2013 by ToRi Torrez
Let's go! Shoppng!
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October 2013 by Tanya K.
shitty service! refused to sell alcohol to my bf even after we told them i'm pregnant! he's bought from there 3 times and we've never had any problems till now! fuck your so called "policy"!
