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April 2024 by Jack E
I normally would not complain about fast food quality or service, because I get it, fast food is not known for its service or quality. However, the abhorrent behavior I witnessed during my visit was unacceptable. I placed a fairly large order about 45 minutes before closing through the drive thru. The man who took my order (I believe he was the manager or supervisor, he was the only male I saw with a headset on) was clearly irritated/annoyed when I was placing my order. After every item he kept saying "is that it?!" In a rude tone. At one point he mockingly chuckled because I was continuing to order (almost as if he was internally saying "really?!"). I asked for the large side of the cilantro dressing (which I've ordered before from this location and it's advertised on the app), and he said "we don't do that, we do the small size how many do you want?!". I figured maybe he was just having an off night and chopped it up to that. Whatever...While he was rude/condescending to me, the way he spoke to another employee was absolutely disgusting. I'm not sure what the context was, but this "manager" screamed at another employee to the point where it would be considered harassment. I'm not sure the context, but he screamed "YOU ONLY NEED ONE, ONLY ONE, THAT'S IT!". The best description I could give is how Gordan Ramsey talks to his kitchen staff on television. I could not believe that this "manager" would speak to another employee, let alone another human, like that - particularly in front of customers. I would NEVER speak to a colleague like that, even if they were my subordinate. This person should not be working in the public. He was clearly frustrated beyond belief, you could tell by just his body language. The disrespect for both customers and other employees was disgusting and this employee should not be speaking to people in this manner. For the cost of my order, I could have gone to a sit down restaurant. In addition to the horrible service I witnessed, the food also sucked.
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April 2024 by Sylvia Trujillo
The meal was great,very tasty ?Parking: The time I went about 2:30 p.mIt was not crowded at all so there was parking availableKid-friendliness: No kids while I was thereWheelchair accessibility: Did not see anyone in a wheelchair, but they do have flat ramps
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April 2024 by Jesus Lopez
I bought a burrito avicado, a cool one, I even bought a salad and a cool rete, everything was good, let's go yeah
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April 2024 by Anna Nomiss
Trying to rate the one near West Covina Plaza mall. Saw a cook stepping on the grill with his shoes cleaning the hood. Sooooo grossssss! Never went back there again.
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March 2024 by GeneClyde Bandam Rchardson
Trying to rate the one near West Covina Plaza mall. Saw a cook stepping on the grill with his shoes cleaning the hood. Sooooo grossssss! Never went back there again.
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March 2024 by C E B
Food is always great. Service a tad slow. Atmosphere is uninspiring.
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February 2024 by Natalie Cordova
They forgot my chips to busy
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February 2024 by Brooke Haslett
Yes, I went there the other day went through the drive-through and had to go back because they forgot tortillas. Then I went today to try one more time and ordered online and realized they didn’t give me My drink had to go back in and the other drink that they gave me was wrong got home and realized I didn’t get half of my order. Will not be going back there.
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January 2024 by Fishman Fishman
Like the food. Do not like the high prices!
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January 2024 by Bianca Medrano
The floor restaurant is filthy. The morning manager is rude. Poor sanitation when preparing
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January 2024 by Rolando Huitz
Great taste and always fresh ?
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January 2024 by alexi Tutano
Worst service ever. AVOID!!
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January 2024 by Ramsin S.
Shout out to the homie Bryan for helping me out today!!!! He did an awesome job helping us out
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January 2024 by Lizbeth Velasco Martinez
Best Pollo Loco I've ever been to this is top of the notch. Kindest people
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January 2024 by Eddie B.
Food was delicious! Service was friendly! Restaurant and restrooms were clean! I loved eating here!
