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February 2024 by Paimeeh
Byron at the front desk was awesome and provided a great experience ?..
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February 2024 by kathy Patterson Reliford
Excellent customer service . I'm happy I chose Extra storage space
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February 2024 by SPARTAN WARRIOR
Awesome staff and very clean and secure storage facility, I would recommend this place to anyone I know that needs storage.
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February 2024 by Erica Bufanda
Jeremy and Byron were awesome!
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November 2023 by That Vo
Great service, quick and fast. They also have military discount. I knew what I wanted and the service was quick and easy. The manager is friendly too.
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October 2023 by Soraya Musselman
Byron and Jeremy were very patient, informal, explained my contract thoroughly. I was pleased to also receive a senior citizen discount I was not aware of. I had a very pleasurable experience here at Extra Space Storage in La Verne. I highly recommend!
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October 2023 by Juan Ruiz
First time here and Juan helped me retrieve my first locker. Awesome service and if I ever need a new locker I’ll be here with my friend Juan to help me.
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September 2023 by Natalie Curley
Byron was so helpful and thoughtful to show me two units to make sure I would be happy. It is so clean & felt very safe. I appreciate his time and will be back!
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September 2023 by D Cesena
Excellent customer service from Lecia & Byron! Very Clean & safe facility. Felt comfortable to enter the unit during all open hours. Helpful & friendly staff. Thank you!
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September 2023 by Sara Grosenbach
Byron is as so friendly and amazing!! Great smile and laugh! He showed us different sizes to give us an idea. Security looks awesome!! Definitely a go to!!!! Thanks Byron!!!
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August 2023 by Sheri Lee Sutcliffe
I would like to review my experience with Extra Space Storage in LaVerne/San Dimas I have recently rented from as it has been a crucial part of my recent life changes and challenges. I was a live-in caregiver for my beautiful mother for the past 10 years but sadly she passed away in early July. The senior park we lived in gave me just a month to remove all of our belongings as I am not a senior and being an heir didn't make a difference. So under a major time constraint I began my search for a storage unit and started with a Public Storage in San Dimas. With only one person available to meet me I was unable to see it without an appointment and waited as long as I could but had to leave. I also tried to see a unit at Storage Centers but they also had a lack of staff and no appointment was available and San Dimas Lock up had a waiting list. I made an appointment for the following day to see the Public Storage and did internet searches all night and the following morning. There is just so many different facilities that all have different,crazy sizes, different specials and online deals, some upstairs, some inside buildings, some temperature controlled, some are small cozy park's, others seem large and scary and that all makes this process and the ultimate decision very difficult to say the least. And when you are unsure yourself where and what size you need it is even more challenging. By this point I am confused with options, tired of researching, beat by the heat, stressed beyond, running out of time and mourning the loss of my mother. I went to Extra Space at San Dimas Canyon and Arrow Highway before my appointment at Public and met Jeremy and we went over the options available at their location. He was just the best as I was having a nervous breakdown, had no clue what I was looking for, didnt know the questions to ask or have any experience with Storage facilities ever. Not to mention I have had to do this with minimal assistance from friends and family as everyone is busy with their own messy lives. Jeremy was sympathetic about my situation which calmed me down, he explained the details, rules and regulations required to rent a space, the various payment options available, their specials and then showed me several excellent units that were in prime locations. He was professional, easy to understand and did everything in a timely manner yet did not rush me while I was trying to consider all the choices in my state of confusion. And he was taking care of other clients at the same time, literally doing it all and with ease! I was so impressed with everything at Extra Space and blown away by Jeremy that I took a unit that day, missed my appointment at Public and passed on all the others I planned to see. And over the next week I had to reconsider the size I chose as my belongings were still being packed, yet keep my budget in mind as all the other expenses involved with moving were adding up and overwhelming me. During that time I met the manager, Byron, who was just as kind and understanding as Jeremy was! He helped me upgrade to a larger unit not once but twice until I got into the perfect unit and at a great rate! I am just so impressed with the staff here, how clean and well run it is and they cover everything and have an overall excellent place to store your valuables! As a woman I have felt safe there alone up until closing time at 10 pm and have actually met some really nice tenants who have helped me and that I have helped as we are in similar situations and I was surprised how things have all worked out. I would obviously recommend this facility to anyone as this has been one of the hardest things I have ever gone through, losing my mother, my home, some belongings I couldn't store and I would have lost my mind too, but Jeremy, Byron and Extra Space saved me! Thanks guys you are bomb!
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August 2023 by Kayleigh Ferguson
We started using extra space in 2021 when moving from out of state. We were able to easily find a unit and start renting online which made our move super easy. Staff has always been super helpful and facilities were kept clean.
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August 2023 by vanessa fuentes
The extra storage customer service was wonderful. Jeremy was very informative and helpful with all of my questions. The general facilities were very clean and seemed very safe. Highly recommend this location!
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July 2023 by Stephanie Arrues
Byron and Bianca, Thank you for making this transition easier for me! My 1st baby leaving the nest and you made this part of it painless with your kindness, and personal, welcoming attitude! It felt like family helping me! I appreciate the reassurance of security with my previous cargo! ?
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May 2023 by Katie Serrano
Very clean and quiet. This is my first storage experience and so far so good. Byron was very helpful.
